NCTI - Customer Service for Technician (Lesson 7)
Exam | Questions with 100% Correct Answers |
Verified | Latest Update 2026
Save
Terms in this set (10)
What is the best way to determine if Answer: C
a customer has learned to operate
their digital video service? Practicing with the equipment will ultimately lead
the customer to their desired skill level. You should
A ) Give them a written test. keep this in mind and encourage the customer to
practice when educating them on the use of digital
B ) Return to the customer's home a video services.
week later.
C ) Ask them to demonstrate basic
operations.
D ) See how many calls come in after
you leave.
, To assess a customer's level of Answer: D
understanding and knowledge for
using a digital set-top box(STB) and Practicing with the equipment will ultimately lead
universal remote, what should you the customer to their desired skill level. You should
do? keep this in mind and encourage the customer to
practice when educating them on the use of digital
A ) Have the customer state video services.
important facts they've memorized
about the correct usage of the
remote control.
B ) Provide the customer with guided
practive in filling in wiring diagrams
and cabling tables for their records.
C ) Give the customer a web page
on your company's site that explains
digital STB's or remotes, and ask
them to navigate to that site.
D ) Ask the customer to use the
equipment, asking questions to verify
their understanding of how to use
the remote control and the menus.
Exam | Questions with 100% Correct Answers |
Verified | Latest Update 2026
Save
Terms in this set (10)
What is the best way to determine if Answer: C
a customer has learned to operate
their digital video service? Practicing with the equipment will ultimately lead
the customer to their desired skill level. You should
A ) Give them a written test. keep this in mind and encourage the customer to
practice when educating them on the use of digital
B ) Return to the customer's home a video services.
week later.
C ) Ask them to demonstrate basic
operations.
D ) See how many calls come in after
you leave.
, To assess a customer's level of Answer: D
understanding and knowledge for
using a digital set-top box(STB) and Practicing with the equipment will ultimately lead
universal remote, what should you the customer to their desired skill level. You should
do? keep this in mind and encourage the customer to
practice when educating them on the use of digital
A ) Have the customer state video services.
important facts they've memorized
about the correct usage of the
remote control.
B ) Provide the customer with guided
practive in filling in wiring diagrams
and cabling tables for their records.
C ) Give the customer a web page
on your company's site that explains
digital STB's or remotes, and ask
them to navigate to that site.
D ) Ask the customer to use the
equipment, asking questions to verify
their understanding of how to use
the remote control and the menus.
