NCTI - Customer Service for Technician (Lesson
6) Exam | Questions with 100% Correct Answers |
Verified | Latest Update 2026
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Terms in this set (10)
, One type of a "one-minute stress Answer: D
manager" that can help offset
potentially harmful effects of stress is Some examples of one-minute stress managers are
outlined below:
A ) Holding your breath until the
stressful moment passes. Naming it — Try naming members of famous groups
(e.g., the seven dwarfs, Santa's reindeer, the 50
B ) Writing down all the negative states, the last 10 presidents).
thoughts you've had during the day.
Imagining it — Imagine that you have an unlimited
C ) Reliving stressful moments to spending account and as many days off as you
think about what you did wrong. need to go on the perfect adventure.
D ) Imagining what you would do on Booking it — Grab a notebook and spend 60
a perfect adventure. seconds writing. Write a story, poetry, jokes,
doodles, or whatever works for you. Put the book
away. The next time you open the book, add
another entry, without reading the last passage.
Repeat this process four times. The fifth time you
open the book, read what you've written.
Balancing it — Try balancing a coin on its edge.
(Nickels are pretty easy, if you need a quick
success!)
Holding it — Using only two fingers, try holding an
object perfectly still for one minute. Any
lightweight object will work: a pen, paper, a
necklace, a ruler, etc.
Writing it — Using only two fingers, no thumb, try
writing your name. Repeat, using the two fingers on
your other hand.
Tossing it — Crumple 10 sheets of paper already in
or destined for the trash basket. Moving
6) Exam | Questions with 100% Correct Answers |
Verified | Latest Update 2026
Save
Terms in this set (10)
, One type of a "one-minute stress Answer: D
manager" that can help offset
potentially harmful effects of stress is Some examples of one-minute stress managers are
outlined below:
A ) Holding your breath until the
stressful moment passes. Naming it — Try naming members of famous groups
(e.g., the seven dwarfs, Santa's reindeer, the 50
B ) Writing down all the negative states, the last 10 presidents).
thoughts you've had during the day.
Imagining it — Imagine that you have an unlimited
C ) Reliving stressful moments to spending account and as many days off as you
think about what you did wrong. need to go on the perfect adventure.
D ) Imagining what you would do on Booking it — Grab a notebook and spend 60
a perfect adventure. seconds writing. Write a story, poetry, jokes,
doodles, or whatever works for you. Put the book
away. The next time you open the book, add
another entry, without reading the last passage.
Repeat this process four times. The fifth time you
open the book, read what you've written.
Balancing it — Try balancing a coin on its edge.
(Nickels are pretty easy, if you need a quick
success!)
Holding it — Using only two fingers, try holding an
object perfectly still for one minute. Any
lightweight object will work: a pen, paper, a
necklace, a ruler, etc.
Writing it — Using only two fingers, no thumb, try
writing your name. Repeat, using the two fingers on
your other hand.
Tossing it — Crumple 10 sheets of paper already in
or destined for the trash basket. Moving
