NCTI - Customer Service for Technician (Lesson
5) Exam | Questions with 100% Correct Answers |
Verified | Latest Update 2026
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Terms in this set (10)
Which of the following items should Answer: D
be included when building a
successful sales kit? When building a kit, be sure to include:
A list of company services, prices, and benefits.
A ) Expired marketing materials.
All company marketing materials.
B ) A receipt book.
Competition pricing, facts, etc.
C ) Company prices from a previous
sales campaign. Frequently asked questions (FAQ).
D ) Competition pricing, facts, etc.
, Which of the following is a best Answer: C
practice when familiarizing yourself
with the competition? There are various types of service available, such
as Video, Data, Voice, and Home
A ) Taking note of the questions not Security/Automation. Depending on the services
asked in order to gain insight into offered, the competition can vary. In order to
competitors services. understand the competition, it is important to
research them. Depending on the area,
B ) Focusing only on one of the competitors can have different specials or they
competition's services. might offer completely different packages or
services. Consult your supervisor and see if your
C ) Researching your competitor to company has already done this research for you. If
find out how to sell against them. so, the company should be able to provide
information on how to sell against the competitor.
D ) Updating your sales kit with new
developments at the beginning of
each year.
Which of the following should you Answer: A
have knowledge of when practicing
the first person principle? In practice, you can only use the first-person
principle if you have knowledge of two things:
A ) The customer's interests.
Your product
B ) Satisfying the company's needs.
The customer's interests
C ) The competitors' products.
D ) The company's interests.
5) Exam | Questions with 100% Correct Answers |
Verified | Latest Update 2026
Save
Terms in this set (10)
Which of the following items should Answer: D
be included when building a
successful sales kit? When building a kit, be sure to include:
A list of company services, prices, and benefits.
A ) Expired marketing materials.
All company marketing materials.
B ) A receipt book.
Competition pricing, facts, etc.
C ) Company prices from a previous
sales campaign. Frequently asked questions (FAQ).
D ) Competition pricing, facts, etc.
, Which of the following is a best Answer: C
practice when familiarizing yourself
with the competition? There are various types of service available, such
as Video, Data, Voice, and Home
A ) Taking note of the questions not Security/Automation. Depending on the services
asked in order to gain insight into offered, the competition can vary. In order to
competitors services. understand the competition, it is important to
research them. Depending on the area,
B ) Focusing only on one of the competitors can have different specials or they
competition's services. might offer completely different packages or
services. Consult your supervisor and see if your
C ) Researching your competitor to company has already done this research for you. If
find out how to sell against them. so, the company should be able to provide
information on how to sell against the competitor.
D ) Updating your sales kit with new
developments at the beginning of
each year.
Which of the following should you Answer: A
have knowledge of when practicing
the first person principle? In practice, you can only use the first-person
principle if you have knowledge of two things:
A ) The customer's interests.
Your product
B ) Satisfying the company's needs.
The customer's interests
C ) The competitors' products.
D ) The company's interests.
