NCTI - Customer Service for Technician (Lesson
4) Exam | Questions with 100% Correct Answers |
Verified | Latest Update 2026
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Terms in this set (10)
, How do you prepare yourself to Answer: B
explain how a customer's account is
billed for the value of the lost Carry an up-to-date list, obtained from your
equipment? supervisor, outlining the customer's equipment
replacement costs. Such a list might include current
A ) Stay current with the late replacement rates for set-top boxes, remote
payment terms and fees on your controls, routers, and modems.
company's billing statement, and the
billing process itself.
B ) Carry an up-to-date list outlining
the equipment replacement costs for
equipment such as a set-top
boxes(STB), remote controls, routers,
and modems.
C ) Familiarize yourself with policies
and procedures for accessing
customer account information such
as account number, name, and
address.
D ) Carry a list of prorated charges
for the equipment based on age and
sue to charge the customer
precisely.
4) Exam | Questions with 100% Correct Answers |
Verified | Latest Update 2026
Save
Terms in this set (10)
, How do you prepare yourself to Answer: B
explain how a customer's account is
billed for the value of the lost Carry an up-to-date list, obtained from your
equipment? supervisor, outlining the customer's equipment
replacement costs. Such a list might include current
A ) Stay current with the late replacement rates for set-top boxes, remote
payment terms and fees on your controls, routers, and modems.
company's billing statement, and the
billing process itself.
B ) Carry an up-to-date list outlining
the equipment replacement costs for
equipment such as a set-top
boxes(STB), remote controls, routers,
and modems.
C ) Familiarize yourself with policies
and procedures for accessing
customer account information such
as account number, name, and
address.
D ) Carry a list of prorated charges
for the equipment based on age and
sue to charge the customer
precisely.
