HMSV 343 Exam – Human Services Study Guide (Comprehensive Review and
Exam Preparation Material)
Confrontation - correct answer ✔✔face to face conflict
DSM5 - correct answer ✔✔Diagnostic and Statistical Manual of Mental Disorders
Privledged Communication - correct answer ✔✔confidential information that a physician has
received by the patient.
helping relationship - correct answer ✔✔exists among people who provide and receive
assistance in meeting human needs
Professional disclosure statement - correct answer ✔✔a form that includes information about
the helper and the helper's credentials
Foundational Skills - correct answer ✔✔Honoring and respecting the client, being curious,
delimiting power and developing an equal relationship, being non-pathologizing, demonstrating
the 3 C's
Listening - correct answer ✔✔paying close attention to, and making sense of, what we hear
Respectful Model - correct answer ✔✔-Religion/spirituality
-Economic/class background
-Sexual Orientation and or gender identity
-Personal Style and education
-Ethnic/racial identity
-Chronological/ lifespan challenges
, -Trauma
-Family Background
-Unique physical characteristics
-Location of residence and language differences
Role of a Supervisor - correct answer ✔✔empathetic, flexible, genuine, and open
Advanced Empathetic Response - correct answer ✔✔- perceptiveness, assertiveness, and tact;
helps move clients forward
- looking beyond what's expressed to whats partially implied- towards that which is hidden
- sharing hunches
- moving from known to unknown
Process of Supervision - correct answer ✔✔orderly, dynamic, interactive
Different Populations & Mental Health - correct answer ✔✔Many different groups of people
may be hesitant or resistant to therapy due to cultural implications of people in therapy.
Purpose of HSP - correct answer ✔✔Health psychologists use psychological science to promote
health, prevent illness and improve health care systems.
Toxic Behaviors - correct answer ✔✔A person whose behavior and ongoing actions cause harm
to other people by physical or mental means
Paraphrasing - correct answer ✔✔Restating the person's message in your own words.
Silence - correct answer ✔✔Positive silence allows the client to reflect on what they've been
saying, enables the helper to process the session and formulate their next response
Exam Preparation Material)
Confrontation - correct answer ✔✔face to face conflict
DSM5 - correct answer ✔✔Diagnostic and Statistical Manual of Mental Disorders
Privledged Communication - correct answer ✔✔confidential information that a physician has
received by the patient.
helping relationship - correct answer ✔✔exists among people who provide and receive
assistance in meeting human needs
Professional disclosure statement - correct answer ✔✔a form that includes information about
the helper and the helper's credentials
Foundational Skills - correct answer ✔✔Honoring and respecting the client, being curious,
delimiting power and developing an equal relationship, being non-pathologizing, demonstrating
the 3 C's
Listening - correct answer ✔✔paying close attention to, and making sense of, what we hear
Respectful Model - correct answer ✔✔-Religion/spirituality
-Economic/class background
-Sexual Orientation and or gender identity
-Personal Style and education
-Ethnic/racial identity
-Chronological/ lifespan challenges
, -Trauma
-Family Background
-Unique physical characteristics
-Location of residence and language differences
Role of a Supervisor - correct answer ✔✔empathetic, flexible, genuine, and open
Advanced Empathetic Response - correct answer ✔✔- perceptiveness, assertiveness, and tact;
helps move clients forward
- looking beyond what's expressed to whats partially implied- towards that which is hidden
- sharing hunches
- moving from known to unknown
Process of Supervision - correct answer ✔✔orderly, dynamic, interactive
Different Populations & Mental Health - correct answer ✔✔Many different groups of people
may be hesitant or resistant to therapy due to cultural implications of people in therapy.
Purpose of HSP - correct answer ✔✔Health psychologists use psychological science to promote
health, prevent illness and improve health care systems.
Toxic Behaviors - correct answer ✔✔A person whose behavior and ongoing actions cause harm
to other people by physical or mental means
Paraphrasing - correct answer ✔✔Restating the person's message in your own words.
Silence - correct answer ✔✔Positive silence allows the client to reflect on what they've been
saying, enables the helper to process the session and formulate their next response
