SESSION 1: METHODS OF COMMUNICATION
1. What is Communication?
Answer – The word „Communication‟ comes from the Latin word
Communicare, which means „to share‟. The act of giving, receiving, and
sharing information is known as communication.
2. What are various elements of a communication cycle?
Answer – The various elements of a communication cycle are –
1. Sender: the person beginning the communication.
2. Message: the information that the sender wants to convey.
3. Channel: the means by which the information is sent.
4. Receiver: the person to whom the message is sent.
5. Feedback: the receiver‟s acknowledgement and response to the
message.
3. What is 7 C’s effective communication?
Answer – There are 7 C‟s effective communication which are applicable
for both written as well as oral communication. These are as follows –
Clear – Always say clearly, what you want to say.
Concise – Always use simple language and say only what is
required.
Concrete – Always use proper words and phrases in the sentences.
Correct – Always use correct spelling and grammar in the
sentences.
Coherent – Your word should be related to the main topic and your
word should make sense.
Complete – Your message should be complete and have all the
needed information.
Courteous – Be honest, respectful and friendly with others.
4. What are the key components of effective
communication?
, Answer – Effective communication involves clear expression, active
listening, non-verbal cues, and feedback. It requires the ability to convey
messages clearly and to understand and interpret the messages of others
accurately.
5. List the various methods of communication.
Answer – The various methods of communication are –
Face-to-face informal communication – There is nothing better
than face-to-face communication. It helps the message to be
understood clearly and quickly.
e-mail – e-mail can be used to communicate quickly with one or
many individuals in various locations. It offers flexibility, convenience
and low-cost.
Notice/Posters – It is effective when the same message has to go
out to a large group of people. Generally used for where email
communication may not be effective.
Business Meetings – Communication during business meetings at
an organisation are generally addressed to a group of people. It can
be related to business, management and organisational decisions.
6. Why are communication skills important in our daily
lives?
Answer – Communication skills are essential for effective interaction with
others. They help in expressing thoughts, ideas, and feelings, and in
understanding the perspectives of others. Good communication fosters
better relationships, reduces misunderstandings, and is crucial for success
in various aspects of life.
7. What are the learning objectives of communication?
Answer – Learning objectives of Effective communication are:
Sending, receiving and understanding the message or information
Development of Interposal Skills
To express effectively with maximum efficiency
8. Communication skills are very important for any
business. Explain any two elements of a communication
process.
1. What is Communication?
Answer – The word „Communication‟ comes from the Latin word
Communicare, which means „to share‟. The act of giving, receiving, and
sharing information is known as communication.
2. What are various elements of a communication cycle?
Answer – The various elements of a communication cycle are –
1. Sender: the person beginning the communication.
2. Message: the information that the sender wants to convey.
3. Channel: the means by which the information is sent.
4. Receiver: the person to whom the message is sent.
5. Feedback: the receiver‟s acknowledgement and response to the
message.
3. What is 7 C’s effective communication?
Answer – There are 7 C‟s effective communication which are applicable
for both written as well as oral communication. These are as follows –
Clear – Always say clearly, what you want to say.
Concise – Always use simple language and say only what is
required.
Concrete – Always use proper words and phrases in the sentences.
Correct – Always use correct spelling and grammar in the
sentences.
Coherent – Your word should be related to the main topic and your
word should make sense.
Complete – Your message should be complete and have all the
needed information.
Courteous – Be honest, respectful and friendly with others.
4. What are the key components of effective
communication?
, Answer – Effective communication involves clear expression, active
listening, non-verbal cues, and feedback. It requires the ability to convey
messages clearly and to understand and interpret the messages of others
accurately.
5. List the various methods of communication.
Answer – The various methods of communication are –
Face-to-face informal communication – There is nothing better
than face-to-face communication. It helps the message to be
understood clearly and quickly.
e-mail – e-mail can be used to communicate quickly with one or
many individuals in various locations. It offers flexibility, convenience
and low-cost.
Notice/Posters – It is effective when the same message has to go
out to a large group of people. Generally used for where email
communication may not be effective.
Business Meetings – Communication during business meetings at
an organisation are generally addressed to a group of people. It can
be related to business, management and organisational decisions.
6. Why are communication skills important in our daily
lives?
Answer – Communication skills are essential for effective interaction with
others. They help in expressing thoughts, ideas, and feelings, and in
understanding the perspectives of others. Good communication fosters
better relationships, reduces misunderstandings, and is crucial for success
in various aspects of life.
7. What are the learning objectives of communication?
Answer – Learning objectives of Effective communication are:
Sending, receiving and understanding the message or information
Development of Interposal Skills
To express effectively with maximum efficiency
8. Communication skills are very important for any
business. Explain any two elements of a communication
process.
