C724 INFORMATION SYSTEMS MANAGEMENT -
QUESTIONS & ANSWERS
Which function describes a role of a management information system (MIS)? - Answers
- a. Providing leaders with current performance reports
b. A management information system (MIS) provides answers to routine questions with
a predefined procedure. It is designed for generating reports on organizational
performance for middle management to monitor and control the business.
Which function describes a role of a decision support system (DSS)? - Answers - a.
Focusing on unique and rapidly changing problems for leaders in the middle of the
hierarchy
b. A decision support system (DSS) is a management-level system that provides data
analytics for decision-making.
Which scenario demonstrates a situation for which a transaction processing system
(TPS) should be used? - Answers - a. A retail manager is responsible for determining
how many units of a new product were sold last quarter.
b. A transaction processing system (TPS) is an operational system used to perform and
record daily routine business transactions.
Which information system is related to answering the question, "What is the effect on
the return on investment if a factory shuts down for three months?" - Answers - a. A
retail manager is responsible for determining how many units of a new product were
sold last quarter.
b. A transaction processing system (TPS) is an operational system used to perform and
record daily routine business transactions.
What is the purpose of an enterprise system (ES)? - Answers - a. Integrating processes
in manufacturing and production, finance and accounting, sales and marketing, and
human resources
b. An enterprise system (ES) is meant to be a company-wide information system to
coordinate key internal processes.
Which goal represents an appropriate use of an enterprise system (ES)? - Answers - a.
Create a single comprehensive data repository for the business as a whole
b. An enterprise system (ES) is meant to be a company-wide information system to
coordinate key internal processes.
Which task should be accomplished using a customer relationship management (CRM)
system? - Answers - a. Integrate information to better identify, attract, and retain the
most profitable buyers of company products
, b. A customer relationship management (CRM) system tracks and analyzes interactions
with customers to optimize revenue, profitability, customer satisfaction, and customer
retention.
A company wants to incorporate synchronous and colocated collaboration to enhance
work team communication. Which form of collaboration fits this requirement? - Answers
- a. Roomware, because it occurs at the same place and the same time
b. Synchronous, colocated collaboration takes place in the same place at the same
time.
Which mistake do companies make that results in poor alignment of IT with business
objectives? - Answers - a. Ignoring IT and its possibilities
b. Businesses get IT alignment wrong by not taking an active role in shaping IT, by
ignoring IT, by claiming not to understand IT, and by tolerating failure.
Which strategy do successful firms use to overcome challenges with IT alignment? -
Answers - a. Performing a strategic systems analysis
b. Successful firms understand what IT can do and how it works. They take an active
role in shaping its use, and they measure its impact on profit and revenue.
How does the business value chain model help firms overcome competitive challenges?
- Answers - a. By identifying how information systems can be used to improve
operational efficiency
b. The value chain model highlights specific activities where competitive strategies can
best be applied and where information technology is most likely to enhance a
company's competitive position.
A company has decided to create an IT department with a new IT infrastructure. Which
category should be considered as one of the seven major components of IT
infrastructure? - Answers - a. Computer hardware platforms
b. IT infrastructure includes computer hardware, operating systems, enterprise software,
networking/telecommunications, consultants and system integrators, data management
and storage, and internet platforms.
An organization is installing a new mainframe. What is one purpose of having a
mainframe as an IT component? - Answers - a. Handling very large volumes of
transactions
b. A mainframe is a hardware device used to handle large volumes of transactions or to
analyze large quantities of data.
An organization implemented a new information system to replace a legacy system.
Which area should the organization expect to be impacted by the new information
system? - Answers - a. Overall productivity
b. Economically, information systems affect product development and distribution,
market participation costs, and the need for labor.
QUESTIONS & ANSWERS
Which function describes a role of a management information system (MIS)? - Answers
- a. Providing leaders with current performance reports
b. A management information system (MIS) provides answers to routine questions with
a predefined procedure. It is designed for generating reports on organizational
performance for middle management to monitor and control the business.
Which function describes a role of a decision support system (DSS)? - Answers - a.
Focusing on unique and rapidly changing problems for leaders in the middle of the
hierarchy
b. A decision support system (DSS) is a management-level system that provides data
analytics for decision-making.
Which scenario demonstrates a situation for which a transaction processing system
(TPS) should be used? - Answers - a. A retail manager is responsible for determining
how many units of a new product were sold last quarter.
b. A transaction processing system (TPS) is an operational system used to perform and
record daily routine business transactions.
Which information system is related to answering the question, "What is the effect on
the return on investment if a factory shuts down for three months?" - Answers - a. A
retail manager is responsible for determining how many units of a new product were
sold last quarter.
b. A transaction processing system (TPS) is an operational system used to perform and
record daily routine business transactions.
What is the purpose of an enterprise system (ES)? - Answers - a. Integrating processes
in manufacturing and production, finance and accounting, sales and marketing, and
human resources
b. An enterprise system (ES) is meant to be a company-wide information system to
coordinate key internal processes.
Which goal represents an appropriate use of an enterprise system (ES)? - Answers - a.
Create a single comprehensive data repository for the business as a whole
b. An enterprise system (ES) is meant to be a company-wide information system to
coordinate key internal processes.
Which task should be accomplished using a customer relationship management (CRM)
system? - Answers - a. Integrate information to better identify, attract, and retain the
most profitable buyers of company products
, b. A customer relationship management (CRM) system tracks and analyzes interactions
with customers to optimize revenue, profitability, customer satisfaction, and customer
retention.
A company wants to incorporate synchronous and colocated collaboration to enhance
work team communication. Which form of collaboration fits this requirement? - Answers
- a. Roomware, because it occurs at the same place and the same time
b. Synchronous, colocated collaboration takes place in the same place at the same
time.
Which mistake do companies make that results in poor alignment of IT with business
objectives? - Answers - a. Ignoring IT and its possibilities
b. Businesses get IT alignment wrong by not taking an active role in shaping IT, by
ignoring IT, by claiming not to understand IT, and by tolerating failure.
Which strategy do successful firms use to overcome challenges with IT alignment? -
Answers - a. Performing a strategic systems analysis
b. Successful firms understand what IT can do and how it works. They take an active
role in shaping its use, and they measure its impact on profit and revenue.
How does the business value chain model help firms overcome competitive challenges?
- Answers - a. By identifying how information systems can be used to improve
operational efficiency
b. The value chain model highlights specific activities where competitive strategies can
best be applied and where information technology is most likely to enhance a
company's competitive position.
A company has decided to create an IT department with a new IT infrastructure. Which
category should be considered as one of the seven major components of IT
infrastructure? - Answers - a. Computer hardware platforms
b. IT infrastructure includes computer hardware, operating systems, enterprise software,
networking/telecommunications, consultants and system integrators, data management
and storage, and internet platforms.
An organization is installing a new mainframe. What is one purpose of having a
mainframe as an IT component? - Answers - a. Handling very large volumes of
transactions
b. A mainframe is a hardware device used to handle large volumes of transactions or to
analyze large quantities of data.
An organization implemented a new information system to replace a legacy system.
Which area should the organization expect to be impacted by the new information
system? - Answers - a. Overall productivity
b. Economically, information systems affect product development and distribution,
market participation costs, and the need for labor.
