C724 - INFORMATION SYSTEMS QUESTIONS &
ANSWERS
primarily process and record day-to-day transactions - Answers - TPS (transaction
processing system)
focuses on managing interactions with potential and existing customers - Answers -
CRM (customer relationship management)
can provide routine summaries of transactions, it does not specialize in deep data
analysis and forecasting - Answers - MIS (management information system)
aids in making decisions by analyzing data and forecasting trends - Answers - DSS
(decision support system)
A sales manager is looking to analyze regional sales data, forecast future sales, and
visualize data trends.
Which information system supports the sales manager's job function? - Answers - DSS
A cashier at a retail store is responsible for recording daily sales, processing payments,
and issuing receipts.
Which information system is tailored to support the cashier's job function? - Answers -
TPS
deals with the management of the flow of goods and services - Answers - SCM (supply
chain management)
designed to assist senior executives in decision-making - Answers - ESS (executive
support system)
focuses on sharing knowledge within an organization - Answers - KMS (knowledge
management system)
broader planning and integrates multiple functions - Answers - ERP (Enterprise
resource planning)
A manager of a global retail shoe store noticed sales of their products declined in a
specific region of the country.
Which type of information system would best help the manager understand why? -
Answers - MIS
A copier company has 30 field technicians who have access to information to assist with
challenging service calls while out in the field.
,Which system should be used to consolidate the relevant information and experience? -
Answers - KMS
for company websites that are accessible to authorized suppliers - Answers - extranet
A highly successful advertising company is about to expand nationally. It is very
important to find a way to store and disseminate the clients' branding and style guides
throughout the organization. These guides are updated regularly and include multiple
image files and text documents.
Which system should be used to meet the needs of the organization? - Answers -
extranet
accessible to authorized clients, enables quick collaboration via the internet, minimizes
the time spent communicating with the client, and minimizes the amount of paperwork
needed - Answers - extranet
A business communications consulting firm that services many clients in different
industries across the United States is looking to improve its business processes and
financial performance. The company provides customized written recommendations
about how to use a client's existing resources to improve the client's internal
communications.
Which information system should the firm implement? - Answers - extranet
An organization has noticed a change since it implemented a strategic information
system. Management has decided to conduct an analysis of the organization's change.
Which three components do strategic information systems change? - Answers -
products, services, and operating procedures
A company has maintained a competitive advantage in its industry through innovation.
However, it has noticed that it has been facing major competition.
What are the reasons why the competitive advantage of strategic systems does not last
long? - Answers - Competitors can copy strategic systems, and customer expectations
change
A new competitor has entered the market and is offering a similar product to the
company. The company has decided to implement a new system to maintain a
competitive advantage.
Which question should managers ask to identify the systems that provide a strategic
advantage to their firms? - Answers - What are the business and industry value chains
for this company?
,Which function describes a role of a management information system (MIS)? - Answers
- Providing leaders with current performance reports
Which function describes a role of a decision support system (DSS)? - Answers -
Focusing on unique and rapidly changing problems for leaders in the middle of the
hierarchy
Which scenario demonstrates a situation for which a transaction processing system
(TPS) should be used? - Answers - A retail manager is responsible for determining how
many units of a new product were sold last quarter
Which information system is related to answering the question, "What is the effect on
the return on investment if a factory shuts down for three months?" - Answers - DSS
What is the purpose of an enterprise system (ES)? - Answers - Integrating processes in
manufacturing and production, finance and accounting, sales and marketing, and
human resources
meant to be a company-wide information system to coordinate key internal processes -
Answers - enterprise system (ES)
Which goal represents an appropriate use of an enterprise system (ES)? - Answers -
Create a single comprehensive data repository for the business as a whole
used to improve availability of collective expertise for management decisions - Answers
- KMS
Which task should be accomplished using a customer relationship management (CRM)
system? - Answers - Integrate information to better identify, attract, and retain the most
profitable buyers of company products
A company wants to incorporate synchronous and colocated collaboration to enhance
work team communication.
Which form of collaboration fits this requirement? - Answers -
synchronous and remote - Answers - video conferencing
Synchronous, colocated collaboration - Answers - takes place in the same place at the
same time
Which mistake do companies make that results in poor alignment of IT with business
objectives? - Answers - Ignoring IT and its possibilities
, Which strategy do successful firms use to overcome challenges with IT alignment? -
Answers - Performing a strategic systems analysis
How does the business value chain model help firms overcome competitive challenges?
- Answers - By identifying how information systems can be used to improve operational
efficiency
highlights specific activities where competitive strategies can best be applied and where
information technology is most likely to enhance a company's competitive position -
Answers - value chain model
An organization understands computing has changed significantly in the last few
decades.
Which of the following represents the chronological evolution of computing in business?
- Answers - Mainframe, minicomputers, microcomputers
An organization decides to streamline its business processes.
Which type of software will support the organization's decision? - Answers - Middleware
supports an organization by providing remote access to the network and managing
software and security - Answers - server
provides a platform for users to use application software - Answers - system
supports an organization by allowing employees to access information between
systems, improve efficiency by streamlining processes, and increase application
functionality - Answers - middleware
supports organizations by allowing end users to perform tasks related to human
resources, supply chain management, and productivity functions - Answers - application
software
An individual contacts a company to report an issue with an item that was ordered. The
employee is able to view the status of the order.
Which type of software allows the employee to check on the status of the order? -
Answers - CRM
An organization implemented new accounting software. Since the software was
implemented, employees have begun using paper files to keep track of the company's
transactions.
Which type of behavior are the employees displaying? - Answers - user resistance
ANSWERS
primarily process and record day-to-day transactions - Answers - TPS (transaction
processing system)
focuses on managing interactions with potential and existing customers - Answers -
CRM (customer relationship management)
can provide routine summaries of transactions, it does not specialize in deep data
analysis and forecasting - Answers - MIS (management information system)
aids in making decisions by analyzing data and forecasting trends - Answers - DSS
(decision support system)
A sales manager is looking to analyze regional sales data, forecast future sales, and
visualize data trends.
Which information system supports the sales manager's job function? - Answers - DSS
A cashier at a retail store is responsible for recording daily sales, processing payments,
and issuing receipts.
Which information system is tailored to support the cashier's job function? - Answers -
TPS
deals with the management of the flow of goods and services - Answers - SCM (supply
chain management)
designed to assist senior executives in decision-making - Answers - ESS (executive
support system)
focuses on sharing knowledge within an organization - Answers - KMS (knowledge
management system)
broader planning and integrates multiple functions - Answers - ERP (Enterprise
resource planning)
A manager of a global retail shoe store noticed sales of their products declined in a
specific region of the country.
Which type of information system would best help the manager understand why? -
Answers - MIS
A copier company has 30 field technicians who have access to information to assist with
challenging service calls while out in the field.
,Which system should be used to consolidate the relevant information and experience? -
Answers - KMS
for company websites that are accessible to authorized suppliers - Answers - extranet
A highly successful advertising company is about to expand nationally. It is very
important to find a way to store and disseminate the clients' branding and style guides
throughout the organization. These guides are updated regularly and include multiple
image files and text documents.
Which system should be used to meet the needs of the organization? - Answers -
extranet
accessible to authorized clients, enables quick collaboration via the internet, minimizes
the time spent communicating with the client, and minimizes the amount of paperwork
needed - Answers - extranet
A business communications consulting firm that services many clients in different
industries across the United States is looking to improve its business processes and
financial performance. The company provides customized written recommendations
about how to use a client's existing resources to improve the client's internal
communications.
Which information system should the firm implement? - Answers - extranet
An organization has noticed a change since it implemented a strategic information
system. Management has decided to conduct an analysis of the organization's change.
Which three components do strategic information systems change? - Answers -
products, services, and operating procedures
A company has maintained a competitive advantage in its industry through innovation.
However, it has noticed that it has been facing major competition.
What are the reasons why the competitive advantage of strategic systems does not last
long? - Answers - Competitors can copy strategic systems, and customer expectations
change
A new competitor has entered the market and is offering a similar product to the
company. The company has decided to implement a new system to maintain a
competitive advantage.
Which question should managers ask to identify the systems that provide a strategic
advantage to their firms? - Answers - What are the business and industry value chains
for this company?
,Which function describes a role of a management information system (MIS)? - Answers
- Providing leaders with current performance reports
Which function describes a role of a decision support system (DSS)? - Answers -
Focusing on unique and rapidly changing problems for leaders in the middle of the
hierarchy
Which scenario demonstrates a situation for which a transaction processing system
(TPS) should be used? - Answers - A retail manager is responsible for determining how
many units of a new product were sold last quarter
Which information system is related to answering the question, "What is the effect on
the return on investment if a factory shuts down for three months?" - Answers - DSS
What is the purpose of an enterprise system (ES)? - Answers - Integrating processes in
manufacturing and production, finance and accounting, sales and marketing, and
human resources
meant to be a company-wide information system to coordinate key internal processes -
Answers - enterprise system (ES)
Which goal represents an appropriate use of an enterprise system (ES)? - Answers -
Create a single comprehensive data repository for the business as a whole
used to improve availability of collective expertise for management decisions - Answers
- KMS
Which task should be accomplished using a customer relationship management (CRM)
system? - Answers - Integrate information to better identify, attract, and retain the most
profitable buyers of company products
A company wants to incorporate synchronous and colocated collaboration to enhance
work team communication.
Which form of collaboration fits this requirement? - Answers -
synchronous and remote - Answers - video conferencing
Synchronous, colocated collaboration - Answers - takes place in the same place at the
same time
Which mistake do companies make that results in poor alignment of IT with business
objectives? - Answers - Ignoring IT and its possibilities
, Which strategy do successful firms use to overcome challenges with IT alignment? -
Answers - Performing a strategic systems analysis
How does the business value chain model help firms overcome competitive challenges?
- Answers - By identifying how information systems can be used to improve operational
efficiency
highlights specific activities where competitive strategies can best be applied and where
information technology is most likely to enhance a company's competitive position -
Answers - value chain model
An organization understands computing has changed significantly in the last few
decades.
Which of the following represents the chronological evolution of computing in business?
- Answers - Mainframe, minicomputers, microcomputers
An organization decides to streamline its business processes.
Which type of software will support the organization's decision? - Answers - Middleware
supports an organization by providing remote access to the network and managing
software and security - Answers - server
provides a platform for users to use application software - Answers - system
supports an organization by allowing employees to access information between
systems, improve efficiency by streamlining processes, and increase application
functionality - Answers - middleware
supports organizations by allowing end users to perform tasks related to human
resources, supply chain management, and productivity functions - Answers - application
software
An individual contacts a company to report an issue with an item that was ordered. The
employee is able to view the status of the order.
Which type of software allows the employee to check on the status of the order? -
Answers - CRM
An organization implemented new accounting software. Since the software was
implemented, employees have begun using paper files to keep track of the company's
transactions.
Which type of behavior are the employees displaying? - Answers - user resistance
