C724 - INFORMATION SYSTEMS MANAGEMENT
QUESTIONS AND ANSWERS
A sales manager is looking to analyze regional sales data, forecast future sales, and
visualize data trends.
Which information system supports the sales manager's job function? - Answers -
Decision support system (DSS)
A cashier at a retail store is responsible for recording daily sales, processing payments,
and issuing receipts.
Which information system is tailored to support the cashier's job function? - Answers -
Transaction processing system (TPS)
A manager of a global retail shoe store noticed sales of their products declined in a
specific region of the country.
Which type of information system would best help the manager understand why? -
Answers - Management information system (MIS)
A copier company has 30 field technicians who have access to information to assist with
challenging service calls while out in the field.
Which system should be used to consolidate the relevant information and experience? -
Answers - Knowledge management system (KMS)
A highly successful advertising company is about to expand nationally. It is very
important to find a way to store and disseminate the clients' branding and style guides
throughout the organization. These guides are updated regularly and include multiple
image files and text documents.
Which system should be used to meet the needs of the organization? - Answers - An
extranet with knowledge management system (KMS) capabilities
A business communications consulting firm that services many clients in different
industries across the United States is looking to improve its business processes and
financial performance. The company provides customized written recommendations
about how to use a client's existing resources to improve the client's internal
communications.
Which information system should the firm implement? - Answers - Extranet
An organization has noticed a change since it implemented a strategic information
system. Management has decided to conduct an analysis of the organization's change.
Which three components do strategic information systems change? - Answers -
Products, services, and operating procedures
,A company has maintained a competitive advantage in its industry through innovation.
However, it has noticed that it has been facing major competition.
What are the reasons why the competitive advantage of strategic systems does not last
long? - Answers - Competitors can copy strategic systems, and customer expectations
change.
A new competitor has entered the market and is offering a similar product to the
company. The company has decided to implement a new system to maintain a
competitive advantage.
Which question should managers ask to identify the systems that provide a strategic
advantage to their firms? - Answers - What are the business and industry value chains
for this company?
Which function describes a role of a management information system (MIS)? - Answers
- Providing leaders with current performance reports
Which function describes a role of a decision support system (DSS)? - Answers -
Focusing on unique and rapidly changing problems for leaders in the middle of the
hierarchy
Which scenario demonstrates a situation for which a transaction processing system
(TPS) should be used? - Answers - A retail manager is responsible for determining how
many units of a new product were sold last quarter.
Which information system is related to answering the question, "What is the effect on
the return on investment if a factory shuts down for three months?" - Answers - Decision
support system (DSS)
What is the purpose of an enterprise system (ES)? - Answers - Integrating processes in
manufacturing and production, finance and accounting, sales and marketing, and
human resources
Which goal represents an appropriate use of an enterprise system (ES)? - Answers -
Create a single comprehensive data repository for the business as a whole
Which task should be accomplished using a customer relationship management (CRM)
system? - Answers - Integrate information to better identify, attract, and retain the most
profitable buyers of company products
A company wants to incorporate synchronous and colocated collaboration to enhance
work team communication.
Which form of collaboration fits this requirement? - Answers - Roomware, because it
occurs at the same place and the same time
Which mistake do companies make that results in poor alignment of IT with business
objectives? - Answers - Ignoring IT and its possibilities
, Which strategy do successful firms use to overcome challenges with IT alignment? -
Answers - Performing a strategic systems analysis
How does the business value chain model help firms overcome competitive challenges?
- Answers - By identifying how information systems can be used to improve operational
efficiency
An organization understands computing has changed significantly in the last few
decades.
Which of the following represents the chronological evolution of computing in business?
- Answers - Mainframe, minicomputers, microcomputers
An organization decides to streamline its business processes.
Which type of software will support the organization's decision? - Answers - Middleware
An individual contacts a company to report an issue with an item that was ordered. The
employee is able to view the status of the order.
Which type of software allows the employee to check on the status of the order? -
Answers - Customer relationship management
An organization implemented new accounting software. Since the software was
implemented, employees have begun using paper files to keep track of the company's
transactions.
Which type of behavior are the employees displaying? - Answers - User resistance
An organization implemented a new human resources information system. However,
the system does not contain a module for tracking employee benefits.
Which type of impact is the company facing? - Answers - Economic
An organization is determining the advantages of implementing a new supply chain
management system.
What is an advantage of a new internet-based supply chain management system? -
Answers - Access to suppliers worldwide
An organization implemented a technology to improve customer satisfaction. The
organization required the new technology to answer customers' inquiries in real time as
part of the requirements.
Which emerging technology did the organization deploy? - Answers - Artificial
intelligence
An organization is determining whether a product that it currently sells is a viable
solution.
Which emerging technology should the company use to determine whether customers
will continue to purchase the product? - Answers - Predictive analytics
QUESTIONS AND ANSWERS
A sales manager is looking to analyze regional sales data, forecast future sales, and
visualize data trends.
Which information system supports the sales manager's job function? - Answers -
Decision support system (DSS)
A cashier at a retail store is responsible for recording daily sales, processing payments,
and issuing receipts.
Which information system is tailored to support the cashier's job function? - Answers -
Transaction processing system (TPS)
A manager of a global retail shoe store noticed sales of their products declined in a
specific region of the country.
Which type of information system would best help the manager understand why? -
Answers - Management information system (MIS)
A copier company has 30 field technicians who have access to information to assist with
challenging service calls while out in the field.
Which system should be used to consolidate the relevant information and experience? -
Answers - Knowledge management system (KMS)
A highly successful advertising company is about to expand nationally. It is very
important to find a way to store and disseminate the clients' branding and style guides
throughout the organization. These guides are updated regularly and include multiple
image files and text documents.
Which system should be used to meet the needs of the organization? - Answers - An
extranet with knowledge management system (KMS) capabilities
A business communications consulting firm that services many clients in different
industries across the United States is looking to improve its business processes and
financial performance. The company provides customized written recommendations
about how to use a client's existing resources to improve the client's internal
communications.
Which information system should the firm implement? - Answers - Extranet
An organization has noticed a change since it implemented a strategic information
system. Management has decided to conduct an analysis of the organization's change.
Which three components do strategic information systems change? - Answers -
Products, services, and operating procedures
,A company has maintained a competitive advantage in its industry through innovation.
However, it has noticed that it has been facing major competition.
What are the reasons why the competitive advantage of strategic systems does not last
long? - Answers - Competitors can copy strategic systems, and customer expectations
change.
A new competitor has entered the market and is offering a similar product to the
company. The company has decided to implement a new system to maintain a
competitive advantage.
Which question should managers ask to identify the systems that provide a strategic
advantage to their firms? - Answers - What are the business and industry value chains
for this company?
Which function describes a role of a management information system (MIS)? - Answers
- Providing leaders with current performance reports
Which function describes a role of a decision support system (DSS)? - Answers -
Focusing on unique and rapidly changing problems for leaders in the middle of the
hierarchy
Which scenario demonstrates a situation for which a transaction processing system
(TPS) should be used? - Answers - A retail manager is responsible for determining how
many units of a new product were sold last quarter.
Which information system is related to answering the question, "What is the effect on
the return on investment if a factory shuts down for three months?" - Answers - Decision
support system (DSS)
What is the purpose of an enterprise system (ES)? - Answers - Integrating processes in
manufacturing and production, finance and accounting, sales and marketing, and
human resources
Which goal represents an appropriate use of an enterprise system (ES)? - Answers -
Create a single comprehensive data repository for the business as a whole
Which task should be accomplished using a customer relationship management (CRM)
system? - Answers - Integrate information to better identify, attract, and retain the most
profitable buyers of company products
A company wants to incorporate synchronous and colocated collaboration to enhance
work team communication.
Which form of collaboration fits this requirement? - Answers - Roomware, because it
occurs at the same place and the same time
Which mistake do companies make that results in poor alignment of IT with business
objectives? - Answers - Ignoring IT and its possibilities
, Which strategy do successful firms use to overcome challenges with IT alignment? -
Answers - Performing a strategic systems analysis
How does the business value chain model help firms overcome competitive challenges?
- Answers - By identifying how information systems can be used to improve operational
efficiency
An organization understands computing has changed significantly in the last few
decades.
Which of the following represents the chronological evolution of computing in business?
- Answers - Mainframe, minicomputers, microcomputers
An organization decides to streamline its business processes.
Which type of software will support the organization's decision? - Answers - Middleware
An individual contacts a company to report an issue with an item that was ordered. The
employee is able to view the status of the order.
Which type of software allows the employee to check on the status of the order? -
Answers - Customer relationship management
An organization implemented new accounting software. Since the software was
implemented, employees have begun using paper files to keep track of the company's
transactions.
Which type of behavior are the employees displaying? - Answers - User resistance
An organization implemented a new human resources information system. However,
the system does not contain a module for tracking employee benefits.
Which type of impact is the company facing? - Answers - Economic
An organization is determining the advantages of implementing a new supply chain
management system.
What is an advantage of a new internet-based supply chain management system? -
Answers - Access to suppliers worldwide
An organization implemented a technology to improve customer satisfaction. The
organization required the new technology to answer customers' inquiries in real time as
part of the requirements.
Which emerging technology did the organization deploy? - Answers - Artificial
intelligence
An organization is determining whether a product that it currently sells is a viable
solution.
Which emerging technology should the company use to determine whether customers
will continue to purchase the product? - Answers - Predictive analytics
