WGU C954 IT Management Complete Exam
Study Guide (Questions and Answers) Already
Graded A+ | Latest Edition
1. How can data be stored in a report so that a user can easily comprehend the
information? - ANSWER Table, matrix, or graphical format
2. A business wants to allow its employees to communicate online with each
other in real time. What should the business use to achieve this? -
ANSWER Instant messaging service
3. An organization wants to calculate their sales by region. Which type of
software will serve this need? - ANSWER Spreadsheet
4. Which sustainability concern is addressed by upcycling? - ANSWER
Increased reuse of electronic waste
5. Which type of sustainable computing infrastructure makes an electrical
system more reliable by adding the ability to remotely monitor, analyze, and
control the transmission of power? - ANSWER Smart grid
6. What is an example of a sustainable IT practice? - ANSWER A company
signs a contract with a virtualization service provider to host its disaster
recovery.
7. Which type of unified communications system is used to analyze product
cycles and competitive intelligence? - ANSWER Sales analytics
,8. What is a benefit of using unified communications? - ANSWER Electronic
messages can be sent and received using different forms of communication.
9. Which characteristic of a podcast enables it to be used as a marketing tool? -
ANSWER Can be used for discussing detailed product overviews
A company needs to increase the productivity of workers managing a project.
10.Which type of software is designed to target this problem? - ANSWER
Groupware
11.A company wants to implement a system to send coupons to customers who
shop on their website. Which type of software system should the company
implement? - ANSWER Customer relationship management (CRM)
A company no longer wants to sell one product to as many customers as
possible. Now they want to sell one customer as many products as possible.
12.Which type of software gathers and analyzes customer information to tailor
this marketing campaign? - ANSWER Customer relationship management
(CRM)
13.Which system should they use? - ANSWER Executive information (EIS)
14.A business needs a system that supports unstructured, long-term, non-routine
decisions requiring judgment, evaluation, and insight.
15.Which type of management information system (MIS) addresses this need? -
ANSWER Executive information system (EIS)
, 16.Which system has the goal to integrate all of the organizational systems into
one fully functioning, high-performance system capable of meeting all
business needs and user requirements? - ANSWER Enterprise resource
planning (ERP)
17.What is a key component in enterprise resource planning (ERP) systems? -
ANSWER Common data repository
18.Which enterprise resource planning (ERP) tool is formed from multiple data
marts to store data? - ANSWER Data warehouse
19.Which component functions as a computer's working memory? - ANSWER
Random access memory (RAM)
20.What is a secondary storage medium? - ANSWER Magnetic tape
21.Which type of network should a company use to connect a group of
computers in an office building? - ANSWER LAN
22.Which network topology uses a central hub to which all devices on the
network are connected? - ANSWER Star
23.Which multiuser operating system originated at AT&T's Bell Laboratories? -
ANSWER Unix
24.Which lifecycle stage of ITIL focuses on ensuring that a business's
objectives align with those of the IT provider? - ANSWER Service strategy
(SS)
Study Guide (Questions and Answers) Already
Graded A+ | Latest Edition
1. How can data be stored in a report so that a user can easily comprehend the
information? - ANSWER Table, matrix, or graphical format
2. A business wants to allow its employees to communicate online with each
other in real time. What should the business use to achieve this? -
ANSWER Instant messaging service
3. An organization wants to calculate their sales by region. Which type of
software will serve this need? - ANSWER Spreadsheet
4. Which sustainability concern is addressed by upcycling? - ANSWER
Increased reuse of electronic waste
5. Which type of sustainable computing infrastructure makes an electrical
system more reliable by adding the ability to remotely monitor, analyze, and
control the transmission of power? - ANSWER Smart grid
6. What is an example of a sustainable IT practice? - ANSWER A company
signs a contract with a virtualization service provider to host its disaster
recovery.
7. Which type of unified communications system is used to analyze product
cycles and competitive intelligence? - ANSWER Sales analytics
,8. What is a benefit of using unified communications? - ANSWER Electronic
messages can be sent and received using different forms of communication.
9. Which characteristic of a podcast enables it to be used as a marketing tool? -
ANSWER Can be used for discussing detailed product overviews
A company needs to increase the productivity of workers managing a project.
10.Which type of software is designed to target this problem? - ANSWER
Groupware
11.A company wants to implement a system to send coupons to customers who
shop on their website. Which type of software system should the company
implement? - ANSWER Customer relationship management (CRM)
A company no longer wants to sell one product to as many customers as
possible. Now they want to sell one customer as many products as possible.
12.Which type of software gathers and analyzes customer information to tailor
this marketing campaign? - ANSWER Customer relationship management
(CRM)
13.Which system should they use? - ANSWER Executive information (EIS)
14.A business needs a system that supports unstructured, long-term, non-routine
decisions requiring judgment, evaluation, and insight.
15.Which type of management information system (MIS) addresses this need? -
ANSWER Executive information system (EIS)
, 16.Which system has the goal to integrate all of the organizational systems into
one fully functioning, high-performance system capable of meeting all
business needs and user requirements? - ANSWER Enterprise resource
planning (ERP)
17.What is a key component in enterprise resource planning (ERP) systems? -
ANSWER Common data repository
18.Which enterprise resource planning (ERP) tool is formed from multiple data
marts to store data? - ANSWER Data warehouse
19.Which component functions as a computer's working memory? - ANSWER
Random access memory (RAM)
20.What is a secondary storage medium? - ANSWER Magnetic tape
21.Which type of network should a company use to connect a group of
computers in an office building? - ANSWER LAN
22.Which network topology uses a central hub to which all devices on the
network are connected? - ANSWER Star
23.Which multiuser operating system originated at AT&T's Bell Laboratories? -
ANSWER Unix
24.Which lifecycle stage of ITIL focuses on ensuring that a business's
objectives align with those of the IT provider? - ANSWER Service strategy
(SS)
