HMSV 343 Exam 1 Review – Human Services Study Guide (Foundations Review and Exam
Preparation Material)
Toxic - correct answer ✔✔These behaviors are not a part of building a helping relationship
8 Skills - correct answer ✔✔Empathy
Genuineness
Acceptance
Cognitive Complexity
Embracing Wellness
Competence
Cultural Sensitivity
"It Factor"
Empathy - correct answer ✔✔o Understanding another person's point of view
o Accept and understand people in their differences
o Communicate a sense of acceptance
o Can sense the private world of the client as if it were your own w/o losing the "as if" feeling
Genuineness - correct answer ✔✔o Aware of your feelings and willing to express them
o Helpers must model realness as appropriate
o Monitoring one's emotions is called emotional intelligence
o This is positively linked to positive outcomes
Helpers much address their levels of transparency, realness, and emotional intelligence
Acceptance - correct answer ✔✔o Referred to as unconditional positive regard by Carl Rogers
, o Allows others to express their points of view without needing to change them
o Open to understanding the views of others
o Open to feedback
o Open to changing their perceptions of the world
o Relatively free from biases
o Can accept people regardless of dissimilarities
o Investing energy in convincing someone to embrace his or her beliefs hampers the ability to
listen to the client
o Research shows a relationship between the ability to be accepting and being a good listener
and positive client outcomes
Cognitive Complexity - correct answer ✔✔o Being a relativistic, or complex, thinker allows the
helper to see the multiple realities people live by
o Is not a dualistic, or black and white, way of thinking
o A relativistic thinker is less likely to judge a client because they live their life differently
o Narrative therapy refers to this as thick descriptions, an understanding of life that is composed
of many layers
Embracing Wellness - correct answer ✔✔o You can't help others if you need help yourself
o Helpers, like all people, struggle with life's concerns
o Many things can limit the helpers ability to build a working alliance with a client
Competence - correct answer ✔✔o Effective human service professionals have a thirst for
knowledge
o Knowledge is closely related to competence
o Exhibit their quest of knowledge through their studies, membership in professional
associations, reading professional journals, etc.
Preparation Material)
Toxic - correct answer ✔✔These behaviors are not a part of building a helping relationship
8 Skills - correct answer ✔✔Empathy
Genuineness
Acceptance
Cognitive Complexity
Embracing Wellness
Competence
Cultural Sensitivity
"It Factor"
Empathy - correct answer ✔✔o Understanding another person's point of view
o Accept and understand people in their differences
o Communicate a sense of acceptance
o Can sense the private world of the client as if it were your own w/o losing the "as if" feeling
Genuineness - correct answer ✔✔o Aware of your feelings and willing to express them
o Helpers must model realness as appropriate
o Monitoring one's emotions is called emotional intelligence
o This is positively linked to positive outcomes
Helpers much address their levels of transparency, realness, and emotional intelligence
Acceptance - correct answer ✔✔o Referred to as unconditional positive regard by Carl Rogers
, o Allows others to express their points of view without needing to change them
o Open to understanding the views of others
o Open to feedback
o Open to changing their perceptions of the world
o Relatively free from biases
o Can accept people regardless of dissimilarities
o Investing energy in convincing someone to embrace his or her beliefs hampers the ability to
listen to the client
o Research shows a relationship between the ability to be accepting and being a good listener
and positive client outcomes
Cognitive Complexity - correct answer ✔✔o Being a relativistic, or complex, thinker allows the
helper to see the multiple realities people live by
o Is not a dualistic, or black and white, way of thinking
o A relativistic thinker is less likely to judge a client because they live their life differently
o Narrative therapy refers to this as thick descriptions, an understanding of life that is composed
of many layers
Embracing Wellness - correct answer ✔✔o You can't help others if you need help yourself
o Helpers, like all people, struggle with life's concerns
o Many things can limit the helpers ability to build a working alliance with a client
Competence - correct answer ✔✔o Effective human service professionals have a thirst for
knowledge
o Knowledge is closely related to competence
o Exhibit their quest of knowledge through their studies, membership in professional
associations, reading professional journals, etc.
