Introduction to Human Services Final Exam – Comprehensive Study Guide (Full Course Review
and Exam Preparation Material)
What are the two components of problems? - correct answer ✔✔a description of the problem
and a course of action leading to its resolution
How does the client perceive the problem? - correct answer ✔✔what they may see as the
problem and you see as the problem may be two different things unless its with the law; you
want to build on how the client sees the problem "start where the client is"
What are some barriers to seeking help? - correct answer ✔✔embarrassment, if the problem
seems to difficult to be solved to the client, individual perceptions on human service
professionals, cultural factors, money to pay for services, transportation to services, and the
time and distance involved in traveling to receive the service, the psychological costs of seeking
help
self-referral vs. involuntary placement - correct answer ✔✔self-referral involves individuals
seeking help for themselves which leads to a more productive helping relationship than a forced
referral; involuntary placement involves being placed into the human service system by others
which could cause potentially difficulties due to the fact that they have not chosen to receive
services
What is the wellness model? - correct answer ✔✔describes how different aspects of an
individual-creative, coping, social, essential and physical-help individuals deal with challenging
circumstances
What is the focus of the wellness model? - correct answer ✔✔the optimum state of health and
well-being that each individual is capable of achieving
What is the strength's perspective? - correct answer ✔✔defining the strengths of a client and
using them to assess and confront the problem; the client is doing the best they can at any
, given time; we are the expert on our own experience; even in the darkest situations there are
strengths to build on
developmental problems vs. situational problems - correct answer ✔✔developmental problems
are problems resulting from growth and change throughout the lifespan and situational
problems result from accidents, violent crimes, natural disasters and major life changes
Maslow's Hierarchy and basic needs - correct answer ✔✔beings with the most basic of physical
human needs and ends with the need of individuals to become self-actualized; physiological
needs, safety needs, social needs, esteem needs, self-actualization
What constitutes client satisfaction? - correct answer ✔✔a supportive environment, the
helper's ability to solve problems and the amount of change the client perceives has occurred,
ability to participate in the process of helping, a strong relationship with human service
professional, and the client's perception of the helper (similar values)
Human Service Values: Acceptance - correct answer ✔✔the ability of the helper to be receptive
to another person without judgement regardless of dress or behavior and by appreciating the
person's culture and family background
Human Service Values: Tolerance/Understanding - correct answer ✔✔the helper's ability to be
patient and fair towards each client rather than judging, blaming, or punishing the client for
prior behavior; the ability to work with the client to plan for the future instead of focusing on
the client's past mistakes
What are the values of human service professionals? - correct answer ✔✔acceptance,
understanding/tolerance, respect for individuality, self-determination, and confidentiality
Human Service Value: Respect for Individuality - correct answer ✔✔qualities or characteristics
that make each person unique and distinctive from all other people; recognizing and treating
each person individually rather than stereotypically
and Exam Preparation Material)
What are the two components of problems? - correct answer ✔✔a description of the problem
and a course of action leading to its resolution
How does the client perceive the problem? - correct answer ✔✔what they may see as the
problem and you see as the problem may be two different things unless its with the law; you
want to build on how the client sees the problem "start where the client is"
What are some barriers to seeking help? - correct answer ✔✔embarrassment, if the problem
seems to difficult to be solved to the client, individual perceptions on human service
professionals, cultural factors, money to pay for services, transportation to services, and the
time and distance involved in traveling to receive the service, the psychological costs of seeking
help
self-referral vs. involuntary placement - correct answer ✔✔self-referral involves individuals
seeking help for themselves which leads to a more productive helping relationship than a forced
referral; involuntary placement involves being placed into the human service system by others
which could cause potentially difficulties due to the fact that they have not chosen to receive
services
What is the wellness model? - correct answer ✔✔describes how different aspects of an
individual-creative, coping, social, essential and physical-help individuals deal with challenging
circumstances
What is the focus of the wellness model? - correct answer ✔✔the optimum state of health and
well-being that each individual is capable of achieving
What is the strength's perspective? - correct answer ✔✔defining the strengths of a client and
using them to assess and confront the problem; the client is doing the best they can at any
, given time; we are the expert on our own experience; even in the darkest situations there are
strengths to build on
developmental problems vs. situational problems - correct answer ✔✔developmental problems
are problems resulting from growth and change throughout the lifespan and situational
problems result from accidents, violent crimes, natural disasters and major life changes
Maslow's Hierarchy and basic needs - correct answer ✔✔beings with the most basic of physical
human needs and ends with the need of individuals to become self-actualized; physiological
needs, safety needs, social needs, esteem needs, self-actualization
What constitutes client satisfaction? - correct answer ✔✔a supportive environment, the
helper's ability to solve problems and the amount of change the client perceives has occurred,
ability to participate in the process of helping, a strong relationship with human service
professional, and the client's perception of the helper (similar values)
Human Service Values: Acceptance - correct answer ✔✔the ability of the helper to be receptive
to another person without judgement regardless of dress or behavior and by appreciating the
person's culture and family background
Human Service Values: Tolerance/Understanding - correct answer ✔✔the helper's ability to be
patient and fair towards each client rather than judging, blaming, or punishing the client for
prior behavior; the ability to work with the client to plan for the future instead of focusing on
the client's past mistakes
What are the values of human service professionals? - correct answer ✔✔acceptance,
understanding/tolerance, respect for individuality, self-determination, and confidentiality
Human Service Value: Respect for Individuality - correct answer ✔✔qualities or characteristics
that make each person unique and distinctive from all other people; recognizing and treating
each person individually rather than stereotypically
