HMSV 343 – Human Services Methods & Management (Study Guide and Exam
Preparation Material)
(4) managing skills - correct answer ✔✔interpersonal skills, communication, problem solving
and encouragement.
(4) things managing consist of - correct answer ✔✔Budgeting, Organization, leadership
functions, evaluation process
(3) leadership functions - correct answer ✔✔motivate, influence, support
Decision making - correct answer ✔✔a foundational skill in managing. Identifying means to
reach outcomes and new ways to tackle a problem.
Process of decision making - correct answer ✔✔designing, implementing, organizing and
budgeting
Leadership - correct answer ✔✔The unifying factor of all the processes involved with
management.
Leadership qualities of a manager (6) - correct answer ✔✔Providing energy, Providing
confidence, Displaying optimism, Seeing the big picture, Overseeing processes, Articulating
important aspects of the organization.
Monoicultural organizations - correct answer ✔✔Exclusion of oppressed organizations,
Structure or process that maintain privilege of dominant culture, Management values of
dominant culture, Assumption all employees should act consistent with cultural values.
Preparation Material)
(4) managing skills - correct answer ✔✔interpersonal skills, communication, problem solving
and encouragement.
(4) things managing consist of - correct answer ✔✔Budgeting, Organization, leadership
functions, evaluation process
(3) leadership functions - correct answer ✔✔motivate, influence, support
Decision making - correct answer ✔✔a foundational skill in managing. Identifying means to
reach outcomes and new ways to tackle a problem.
Process of decision making - correct answer ✔✔designing, implementing, organizing and
budgeting
Leadership - correct answer ✔✔The unifying factor of all the processes involved with
management.
Leadership qualities of a manager (6) - correct answer ✔✔Providing energy, Providing
confidence, Displaying optimism, Seeing the big picture, Overseeing processes, Articulating
important aspects of the organization.
Monoicultural organizations - correct answer ✔✔Exclusion of oppressed organizations,
Structure or process that maintain privilege of dominant culture, Management values of
dominant culture, Assumption all employees should act consistent with cultural values.
