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1. What is organizational culture?
Answer:
A system of shared values, beliefs, norms, and practices that shape how members of an
organization behave.
2. Who developed the three levels of organizational culture?
Answer:
Edgar Schein.
3. Name the three levels of organizational culture.
Answer:
Artifacts, Espoused Values, Basic Underlying Assumptions.
4. What are artifacts in organizational culture?
Answer:
Visible elements such as dress code, office layout, and symbols.
5. Define espoused values.
Answer:
Stated values and norms that guide behavior within an organization.
6. What are basic underlying assumptions?
Answer:
Unconscious beliefs and perceptions that truly guide behavior.
7. What is a strong organizational culture?
Answer:
A culture where core values are widely shared and strongly held.
8. Give one advantage of strong organizational culture.
Answer:
Enhances employee commitment and consistency in behavior.
9. What is organizational subculture?
, Answer:
Smaller cultures within an organization based on departments or groups.
10. What is the role of leadership in culture?
Answer:
Leaders create, communicate, and reinforce organizational culture.
11. Define cultural diversity.
Answer:
The presence of different cultural backgrounds within an organization.
12. What is organizational socialization?
Answer:
The process by which new employees learn organizational culture.
13. Name one stage of organizational socialization.
Answer:
Pre-arrival stage.
14. What is the encounter stage?
Answer:
When new employees experience the actual organization.
15. What is the metamorphosis stage?
Answer:
When employees adjust and internalize organizational culture.
16. Define cultural change.
Answer:
The process of modifying organizational values and norms.
17. What is resistance to change?
Answer:
Opposition by employees to changes in the organization.
18. Name one cause of resistance to change.