SOLUTIONS RATED A+
✔✔Decision environment (name 4) - ✔✔-bounded rationality
-risk
-uncertainty
-information symmetry
-ambiguous information
-time constraints
-information costs
✔✔measure performance internally - ✔✔self-referencing group
✔✔clinical pathway is an example of development of - ✔✔BPR
✔✔The terms "One-to-many relationships" and "pointers" as discussed in class relate
to: - ✔✔IT
✔✔The terms "dispositional" and "situational" are related to:* - ✔✔fundamental
distribution error
✔✔Justice Rule - ✔✔an ethical decision distributes benefits and harms among people
and groups in a fair, equitable, or impartial way
✔✔component business model - ✔✔patterns in the middle, sell side, buy side
✔✔dashboard used to display - ✔✔CSF's
✔✔The willingness of a person or a group to have confidence in the goodwill and
competency of another person or organization even though this willingness puts them at
risk is: - ✔✔Trust
✔✔ERP - ✔✔TPS and operation system combined
✔✔as a staff member in an organization you have two bosses in - ✔✔matrix mgtm
structure
✔✔Deloitte case statement - ✔✔women are valued on performance: man were
evaluated on their potential
✔✔price reduction in IBM (lens) - ✔✔4P's
✔✔difference between classical conditioning and operant learning - ✔✔response time
in operant learning improves
, ✔✔Deloitte case: change strategy - ✔✔rational persuasion
✔✔rational persuasion - ✔✔the use of logical arguments and hard facts to show the
target that the request is a worthwhile one
✔✔Cash generation is included in which strategic lens - ✔✔BCG
✔✔purpose of ANOVA test - ✔✔analyze the mean the populations
✔✔BPR approach is best described as - ✔✔operational
✔✔expected and observed are found in - ✔✔chi-square analysis
✔✔results of probit is to test for - ✔✔binary purpose
✔✔Deloitte case: the importance of the change was supported by... - ✔✔business case
✔✔lens from DUKE - ✔✔balanced score card
✔✔When Walt Burdick in the IBM book had the AA carry around dimes and sharpen
pencils, we have an example of: - ✔✔suboptimazation on Personal level
✔✔Even though Lou was not from the IT industry, those at IBM could ______ him
because of his reputation - his first approach to management was to "manage by
principle - ✔✔Trust
✔✔Why change occurs in duke - ✔✔dissatisfaction with current situation
✔✔make what you sell - ✔✔use of demand chain
✔✔Value Chain - ✔✔the series of internal departments that carry out value-creating
activities to design, produce, market, deliver, and support a firm's products
✔✔staff functions: a.
line functions: b.
in value chain - ✔✔a. supporting activities
b. primary activities
✔✔lou's drink in the plane - ✔✔crossover change method
✔✔Types of Power - ✔✔legitimate, reward, coercive, expert, referent