QUESTIONS AND SOLUTIONS RATED A+
✔✔One of the management tools in the Duke Children's hospital case was the use of -
✔✔teams
✔✔From our class discussions, the "continuous improvement" model as contrasted to
the
transformational change model includes: - ✔✔a. all three answers provided are correct
*b. two of the answers provided are correct c. alignment issues d. resistance to change
e. solving performance gaps
✔✔Fitting the shovel to the task of moving coal in the plant was an example of: - ✔✔the
scientific management school as it made the work more efficient
✔✔A technique associated with the theory of constraints is referred to as the drum-
buffer-rope method. In this method the most binding constraint is the - ✔✔drum
✔✔The value proposition - ✔✔can be both internal and/or external to the organization
✔✔In the Oliver Williamson interview his discussion on "hostages" had to do in part with
- ✔✔specialized assets used with other firms
✔✔From "The Young Woman Case" our messages was: - ✔✔values are not the same
as beliefs
✔✔In the Duke Children's Hospital case the moved from ______________________ to
a _______________________. - ✔✔mission-bound departments, goal-oriented
multidisciplinary teams
✔✔Which of the following is not a member of the sociotechnical subsystem:
a. the environmental system
b. the psychosocial subsystem
c. the managerial subsystem
d. the logistics subsystem
e. all of these are part of the sociotechnical subsystems approach - ✔✔d. the logistics
subsystem
✔✔When Alex got Stacy and Ralph and all others in the conference room he developed
a team. The team could be best described as:
a. a virtual team
b. a TQM team
c. a cross-functional team
d. both a. and b. are correct
,e. none of these team types describe what the team did in the book,. - ✔✔c. a cross-
functional team: A group of people from different departments all working towards a
common goal.
✔✔Market share is included in:
a. The BCG Matrix
b. The Five-Forces model
c. The balanced scorecard
d. Both a. and b. are correct
e. a. and b. and c. are all correct - ✔✔a. BGC Matrix
✔✔Gongs, drums, and hand signals were:
a. discussed in The Principles of War
b. discussed in The Art of War
c. were discussed in both readings
d. were not part of the readings but were tools used in the early stage of scientific
management
5. Price and promotion are related to: - ✔✔b. discussed in The Art of War
✔✔Price and promotion are related to:
a. balanced score card
b. the target market
c. five forces model
d. BCG growth-share matrix
e. all the above are correct - ✔✔target market: People that respond to the Four P's.
✔✔In a "functional conflict"
a. the disagreement is primarily about responsibilities
b. the result should be to move the process forward
c. compromise is the best solution
d. a. and b. and c. are all correct
e. none of the above are correct - ✔✔b. the result should be to move the process
forward
✔✔"To gain public opinion" was found in:
a. The Art of War
b. The Principles of War
c. In the IBM book
d. None of the above are correct - ✔✔b. The Principles of War
✔✔In The Principles of War the author makes a point:
a. It is important to "remain faithful throughout to the principles"
b. It is important to "make changes to strategy as necessary"
c. The principles a require superior intelligence
d. both a. and c. are correct
, e. both b. and c. are correct - ✔✔a. It is important to "remain faithful throughout to the
principles"
✔✔In layers of the diagram for Anthony's Management Hierarchy we find concepts like:
a. Management controls
b. Hierarchy controls
c. Operational controls
d. Both a. and c.
e. a. and b. and c. are all correct - ✔✔d. Both a. and c.
strategic planning, management control, operational control, organizational members
✔✔From class we discussed incremental changes as:
a. Changes to ownership
b. Changes to structures
c. Solving performance gaps
d. b. and c. are both correct
e. a. and b. and c. are all correct - ✔✔c. Solving performance gaps
✔✔Decisions, from our class notes, relate to:
a. resource allocation
b. resource acquisitions
c. resource utilization
d. all of the above: a. and b. and c. are all correct
e. we did not discuss resources as part of our discussion on decisions - only the
frameworks. - ✔✔d. all of the above: a. and b. and c. are all correct
✔✔In our discussions and class notes on decisions, we discussed outcomes in terms
of:
a. optimizing models
b. satisficing models
c. input-output models
d. only a. and b. are correct
e. a. and b. and c. are all correct. - ✔✔d. only a. and b. are correct
✔✔Both The Art of War and The Principles of War emphasized:
a. The difficulty in coming up with a strategy
b. The difficulty in implementing the strategy
c. Neither a. nor b. is correct, they both agreed that uncertainty and lack of information
was the biggest problem
d. None of the above are correct - the two books discussed only the tactic of warfare. -
✔✔b. The difficulty in implementing the strategy