OPERATIONS MANAGEMENT FINAL EXAM NEWEST 2025/2026 ACTUAL EXAM COMPLETE 170
QUESTIONS AND CORRECT DETAILED ANSWERS/NEWEST UPDATE!!!
What is operations? - (Correct Answer)-The part of a business organization that is responsible for
producing goods or services
Operations management - (Correct Answer)-The management of systems or processes
Supply Chain - (Correct Answer)-a sequence of activities and organizations involved in
producing and delivering a good or service
Feedback - (Correct Answer)-measurements taken at various points in the transformation process
Control - (Correct Answer)-The comparison of feedback against previously established standards
to determine if corrective action is needed.
Role of the Operations Manager - (Correct Answer)-A primary function of the operations
manager is to guide the system by decision making.
Performance Metrics - (Correct Answer)-All managers use metrics to manage and control
operations
Analysis of Trade-Offs - (Correct Answer)-A trade-off is giving up one thing in return for
something else
Carrying more inventory (an expense) in order to achieve a greater level of customer service
Pareto Phenomenon - (Correct Answer)-80/20 rulea few factors account for a high percentage of
occurrence of some event(s)
Influence of Japanese Manufacturers - (Correct Answer)-Refined and developed management
practices that increased productivity
, 2
Credited with fueling the "quality revolution"
Just-in-Time (JIT) production
Why Some Organizations Fail - (Correct Answer)-1.Neglecting operations strategy
2.Lack effective SWOT analysis
3.Pursue short -term profits - lack R&D & innovation
The mission statement - (Correct Answer)-serves as the basis for organizational goals
Goals - (Correct Answer)-●Provide detail and the scope of the mission
●Goals can be viewed as organizational destinations
●Goals serve as the basis for organizational strategies
Strategy - (Correct Answer)-●A plan for achieving organizational goals
●Serves as a roadmap for reaching the organizational destinations
Organizational strategies - (Correct Answer)-●Overall strategies that relate to the entire
organization
●Support the achievement of organizational goals and mission
●Functional level strategies - (Correct Answer)-●Strategies that relate to each of the functional
areas and that support achievement of the organizational strategy
Tactics - (Correct Answer)-●The methods and actions taken to accomplish strategies
●The "how to" part of the process
, 3
Core Competencies - (Correct Answer)-The special attributes or abilities that give an
organization a competitive edge
Productivity - (Correct Answer)-A measure of the effective use of resources, usually expressed as
the ratio of output to input
Productivity measures are useful for - (Correct Answer)-●Tracking an operating unit's
performance over time
●Judging the performance of an entire industry or country
Forecast - (Correct Answer)-a statement about the future value of a variable of interest
Tw o I m p o r t a n t A s p e c t s o f F o r e c a s t s - (Correct Answer)-●Expected level of
demand
●Accuracy
System Planning - (Correct Answer)-●Involves long-range plans related to:
●Types of products and services to offer
●Facility and equipment levels
●Facility location
Are forecasts perfect ? - (Correct Answer)-Random variation is always present, there will always
be some residual error, even if all other factors have been accounted for.
Allowances should be made for forecast errors - (Correct Answer)-It is important to provide an
indication of the extent to which the forecast might deviate from the value of the variable that
actually occurs
QUESTIONS AND CORRECT DETAILED ANSWERS/NEWEST UPDATE!!!
What is operations? - (Correct Answer)-The part of a business organization that is responsible for
producing goods or services
Operations management - (Correct Answer)-The management of systems or processes
Supply Chain - (Correct Answer)-a sequence of activities and organizations involved in
producing and delivering a good or service
Feedback - (Correct Answer)-measurements taken at various points in the transformation process
Control - (Correct Answer)-The comparison of feedback against previously established standards
to determine if corrective action is needed.
Role of the Operations Manager - (Correct Answer)-A primary function of the operations
manager is to guide the system by decision making.
Performance Metrics - (Correct Answer)-All managers use metrics to manage and control
operations
Analysis of Trade-Offs - (Correct Answer)-A trade-off is giving up one thing in return for
something else
Carrying more inventory (an expense) in order to achieve a greater level of customer service
Pareto Phenomenon - (Correct Answer)-80/20 rulea few factors account for a high percentage of
occurrence of some event(s)
Influence of Japanese Manufacturers - (Correct Answer)-Refined and developed management
practices that increased productivity
, 2
Credited with fueling the "quality revolution"
Just-in-Time (JIT) production
Why Some Organizations Fail - (Correct Answer)-1.Neglecting operations strategy
2.Lack effective SWOT analysis
3.Pursue short -term profits - lack R&D & innovation
The mission statement - (Correct Answer)-serves as the basis for organizational goals
Goals - (Correct Answer)-●Provide detail and the scope of the mission
●Goals can be viewed as organizational destinations
●Goals serve as the basis for organizational strategies
Strategy - (Correct Answer)-●A plan for achieving organizational goals
●Serves as a roadmap for reaching the organizational destinations
Organizational strategies - (Correct Answer)-●Overall strategies that relate to the entire
organization
●Support the achievement of organizational goals and mission
●Functional level strategies - (Correct Answer)-●Strategies that relate to each of the functional
areas and that support achievement of the organizational strategy
Tactics - (Correct Answer)-●The methods and actions taken to accomplish strategies
●The "how to" part of the process
, 3
Core Competencies - (Correct Answer)-The special attributes or abilities that give an
organization a competitive edge
Productivity - (Correct Answer)-A measure of the effective use of resources, usually expressed as
the ratio of output to input
Productivity measures are useful for - (Correct Answer)-●Tracking an operating unit's
performance over time
●Judging the performance of an entire industry or country
Forecast - (Correct Answer)-a statement about the future value of a variable of interest
Tw o I m p o r t a n t A s p e c t s o f F o r e c a s t s - (Correct Answer)-●Expected level of
demand
●Accuracy
System Planning - (Correct Answer)-●Involves long-range plans related to:
●Types of products and services to offer
●Facility and equipment levels
●Facility location
Are forecasts perfect ? - (Correct Answer)-Random variation is always present, there will always
be some residual error, even if all other factors have been accounted for.
Allowances should be made for forecast errors - (Correct Answer)-It is important to provide an
indication of the extent to which the forecast might deviate from the value of the variable that
actually occurs
