ATI EXAM
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Exam Solution
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WGU Operations and Supply Chain Management C720 2
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026 A+ GRADE ASSURED COMPLETE SOLUTIONS AND V
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ERIFIED ANSWERS ga
QUESTION 1 ga
Service Quality ga
ANSWER
1. Reliability—ability to perform the promised service dependably and accurately. 2. Responsiveness—
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willingness to help customers and provide prompt service. 3. Assurance—
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knowledge and courtesy of employees and their ability to convey trust and confidence. 4. Empathy—
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provision of caring, individualized attention to customers. 5. Tangibles—
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appearance of physical facilities, equipment, personnel, and communication materials, including access
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and effectiveness of Internet-based information.
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QUESTION 2 ga
Quality of Goods ga ga
ANSWER
1. Performance—primary operating characteristics of a product. 2. Features—
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secondary characteristics that supplement the product's basic functioning. 3. Reliability—
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length of time a product will function before it fails, or the probability it will function for a stated perio
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d of time. 4. Conformance—
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degree to which a product's design and operating characteristics match pre-
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established standards. 5. Durability— ga ga ga
ability of a product to function when subjected to hard and frequent use. 6. Serviceability—
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speed, courtesy, and competence of repair. 7. Aesthetics—
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how a product looks, feels, sounds, tastes, or smells. 8. Perceived Quality—
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image, advertising, or brand name of a product.
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QUESTION 3 ga
Total quality management
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Exam Solution
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WGU Operations and Supply Chain Management C720 2
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026 A+ GRADE ASSURED COMPLETE SOLUTIONS AND V
ga ga ga ga ga ga ga
ERIFIED ANSWERS ga
QUESTION 1 ga
Service Quality ga
ANSWER
1. Reliability—ability to perform the promised service dependably and accurately. 2. Responsiveness—
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willingness to help customers and provide prompt service. 3. Assurance—
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knowledge and courtesy of employees and their ability to convey trust and confidence. 4. Empathy—
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provision of caring, individualized attention to customers. 5. Tangibles—
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appearance of physical facilities, equipment, personnel, and communication materials, including access
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and effectiveness of Internet-based information.
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QUESTION 2 ga
Quality of Goods ga ga
ANSWER
1. Performance—primary operating characteristics of a product. 2. Features—
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secondary characteristics that supplement the product's basic functioning. 3. Reliability—
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length of time a product will function before it fails, or the probability it will function for a stated perio
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d of time. 4. Conformance—
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degree to which a product's design and operating characteristics match pre-
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established standards. 5. Durability— ga ga ga
ability of a product to function when subjected to hard and frequent use. 6. Serviceability—
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speed, courtesy, and competence of repair. 7. Aesthetics—
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how a product looks, feels, sounds, tastes, or smells. 8. Perceived Quality—
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image, advertising, or brand name of a product.
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QUESTION 3 ga
Total quality management
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