MISY 5325 EXAM REVIEW QUESTIONS WITH
ACCURATE SOLUTIONS 2026
▶ business process Answer: Logically related set of tasks that define how
specific business tasks are performed
▶ levels in a firm Answer: senior management, middle management, and
operational management.
▶ Global Environment Answer: technology and science, economy, politics
▶ immediate enviornment Answer: customers, suppliers, competitiors
▶ Transaction Processing System (TPS) Answer: keeps track of everyday
business activities
▶ enterprise application Answer: systems that span functional areas, focus
on executing business processes across the firm and include all levels of
management.
▶ Supply Chain Management Answer: manage relationships with
suppliers purchasing firms, distributors, and logisitcs.
▶ Customer Relationship Management (CRM) Answer: help manage
relationships with customers
▶ intranets Answer: internal corporate networks based on internet
technology
▶ Extranets Answer: Company Web sites accessible only to authorized
vendors and suppliers
▶ Porter's 5 Competitive Forces Model Answer: 1. bargaining power of
suppliers
2.threats of subsitute
3.bargaining power of buyers
4. threats of new entrants
, 5. competitve rivalry
▶ low cost leadership Answer: Use information systems to achieve the
lowest operational costs and the lowest prices
▶ product differentiation Answer: use info systems to enable new products
and services, or greatly change the customers convinence in using your
existing products and services. ex. google
▶ Business Value Chain Model Answer: Highlights specific activities in a
business where competitive strategies can best be applied and where
information systems are likely to have a strategic impact.
Primary activities
Support activities
Benchmarking
Best practices
▶ the value web Answer: a firms value chain is linked to the value chains
of its suppliers, distrubutors, and customers
▶ Steps in BPM Answer: 1. Identify processes for change
2. Analyze existing processes
3. Design the new process
4. Implement the new process
5. Continuous measurement
▶ five moral dimensions for the information age Answer: 1. information
rights and obligations
2. property rights and obligations
3. accountability and control
4. system quality
5. quality of life
▶ profiling Answer: Combining data from multiple sources to create
dossiers of detailed information on individuals
▶ Nonobvious relationship awareness (NORA) Answer: Combining data
from multiple sources to find obscure hidden connections that might help
identify criminals or terrorists
▶ accountability Answer: Mechanisms for identifying responsible parties
ACCURATE SOLUTIONS 2026
▶ business process Answer: Logically related set of tasks that define how
specific business tasks are performed
▶ levels in a firm Answer: senior management, middle management, and
operational management.
▶ Global Environment Answer: technology and science, economy, politics
▶ immediate enviornment Answer: customers, suppliers, competitiors
▶ Transaction Processing System (TPS) Answer: keeps track of everyday
business activities
▶ enterprise application Answer: systems that span functional areas, focus
on executing business processes across the firm and include all levels of
management.
▶ Supply Chain Management Answer: manage relationships with
suppliers purchasing firms, distributors, and logisitcs.
▶ Customer Relationship Management (CRM) Answer: help manage
relationships with customers
▶ intranets Answer: internal corporate networks based on internet
technology
▶ Extranets Answer: Company Web sites accessible only to authorized
vendors and suppliers
▶ Porter's 5 Competitive Forces Model Answer: 1. bargaining power of
suppliers
2.threats of subsitute
3.bargaining power of buyers
4. threats of new entrants
, 5. competitve rivalry
▶ low cost leadership Answer: Use information systems to achieve the
lowest operational costs and the lowest prices
▶ product differentiation Answer: use info systems to enable new products
and services, or greatly change the customers convinence in using your
existing products and services. ex. google
▶ Business Value Chain Model Answer: Highlights specific activities in a
business where competitive strategies can best be applied and where
information systems are likely to have a strategic impact.
Primary activities
Support activities
Benchmarking
Best practices
▶ the value web Answer: a firms value chain is linked to the value chains
of its suppliers, distrubutors, and customers
▶ Steps in BPM Answer: 1. Identify processes for change
2. Analyze existing processes
3. Design the new process
4. Implement the new process
5. Continuous measurement
▶ five moral dimensions for the information age Answer: 1. information
rights and obligations
2. property rights and obligations
3. accountability and control
4. system quality
5. quality of life
▶ profiling Answer: Combining data from multiple sources to create
dossiers of detailed information on individuals
▶ Nonobvious relationship awareness (NORA) Answer: Combining data
from multiple sources to find obscure hidden connections that might help
identify criminals or terrorists
▶ accountability Answer: Mechanisms for identifying responsible parties
