Which of the following statements about submitting an enrollment paper application is accurate?
You must submit within 2 calendar days of receiving the completed enrollment form.
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3
Which of the following consultative selling skills would help a sales agent relate to a client?
Connecting
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4
Which of the following consultative selling skills would help a sales agent start connecting with
their customer from the beginning of the consultation?
Rapport
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5
Which of the following is a true statement?
In order to be eligible to receive a commission payment from Cigna, both the agent and agency
must be properly contracted, licensed, trained, and appointed before making a sale.
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6
Which of the following is a way to prevent CTMs?
All of these:
Use only HealthSpring Provider Look up tool & resources to verify doctors.
Never assign a Nurse Practitioner as the PCP.
Discuss PCP selection or switching with customer and obtain their consent for any changes.
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, 7
Lucas, a licensed agent is preparing to sell HealthSpring Medicare Plans. Which of the following
does he still need to do in order to complete all requirements to sell HealthSpring Medicare
plans?
Both B & C:
Complete all HealthSpring training certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
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8
When verifying if a doctor is in the HealthSpring network which of the following is correct?
You can verify doctors and other providers using the Provider Lookup Tool, you may also
download the weekly provider spreadsheets if available.
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9
Which of the following should be addressed prior to asking for the business or closing the sale?
All of these:
Make sure the customer is aligned with your recommendations.
Make sure all objections have been resolved.
Make sure the customer's needs are clearly addressed by the benefits and features of the plan.
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10
Which of the following types of preparation is important as part of a sales agent's regimen?
A and B:
Mental preparation.
Material preparation.
You must submit within 2 calendar days of receiving the completed enrollment form.
Image
3
Which of the following consultative selling skills would help a sales agent relate to a client?
Connecting
Image
4
Which of the following consultative selling skills would help a sales agent start connecting with
their customer from the beginning of the consultation?
Rapport
Image
5
Which of the following is a true statement?
In order to be eligible to receive a commission payment from Cigna, both the agent and agency
must be properly contracted, licensed, trained, and appointed before making a sale.
Image
6
Which of the following is a way to prevent CTMs?
All of these:
Use only HealthSpring Provider Look up tool & resources to verify doctors.
Never assign a Nurse Practitioner as the PCP.
Discuss PCP selection or switching with customer and obtain their consent for any changes.
Image
, 7
Lucas, a licensed agent is preparing to sell HealthSpring Medicare Plans. Which of the following
does he still need to do in order to complete all requirements to sell HealthSpring Medicare
plans?
Both B & C:
Complete all HealthSpring training certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
Image
8
When verifying if a doctor is in the HealthSpring network which of the following is correct?
You can verify doctors and other providers using the Provider Lookup Tool, you may also
download the weekly provider spreadsheets if available.
Image
9
Which of the following should be addressed prior to asking for the business or closing the sale?
All of these:
Make sure the customer is aligned with your recommendations.
Make sure all objections have been resolved.
Make sure the customer's needs are clearly addressed by the benefits and features of the plan.
Image
10
Which of the following types of preparation is important as part of a sales agent's regimen?
A and B:
Mental preparation.
Material preparation.
