WGU C208 FINAL OA STUDY QUESTIONS
AND ANSWERS (UPDATED 2026)
UPDATE WITH 100% CORRECT
SOLUTIONS GUARANTEE PASS
Which three individuals within an organization could play the role of change agent -
CORRECTANSWER ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes
when implementing a change -CORRECTANSWER Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage) -CORRECTANSWER knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to these
changes
,Which type of change model should this person employ? -CORRECTANSWER
Descriptive
Which two statements characterize low end disruption -CORRECTANSWER it is an
innovation that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 CORRECTANSWERs -CORRECTANSWER Communicating change
initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational
change? -CORRECTANSWER a consistent vision of the end result of the change
how should training be viewed during organizational change -CORRECTANSWER as a
worthwhile investment in a successful transition
How can a leader connect with employees to help sustain organizational change? -
CORRECTANSWER offering positive feedback
, Which approach is proven and effective in using reinforcements to sustain change? -
CORRECTANSWER Directing leaders to focus on profit-driven goals, market share,
and employee satisfaction
What is a common cause for the failure of organizational change -CORRECTANSWER
unclear goals
Which role does creative tension play in organizational change according to Peter
Senge? -CORRECTANSWER It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of
organizational change? -CORRECTANSWER anger
which practice can lead to unconscious resistance to attempts at organizational
change? -CORRECTANSWER tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications -
CORRECTANSWER by being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according
to Black and Gregersen? -CORRECTANSWER Mental models can become barriers
that prevent stakeholders' from perceiving the need for change
AND ANSWERS (UPDATED 2026)
UPDATE WITH 100% CORRECT
SOLUTIONS GUARANTEE PASS
Which three individuals within an organization could play the role of change agent -
CORRECTANSWER ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes
when implementing a change -CORRECTANSWER Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage) -CORRECTANSWER knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to these
changes
,Which type of change model should this person employ? -CORRECTANSWER
Descriptive
Which two statements characterize low end disruption -CORRECTANSWER it is an
innovation that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 CORRECTANSWERs -CORRECTANSWER Communicating change
initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational
change? -CORRECTANSWER a consistent vision of the end result of the change
how should training be viewed during organizational change -CORRECTANSWER as a
worthwhile investment in a successful transition
How can a leader connect with employees to help sustain organizational change? -
CORRECTANSWER offering positive feedback
, Which approach is proven and effective in using reinforcements to sustain change? -
CORRECTANSWER Directing leaders to focus on profit-driven goals, market share,
and employee satisfaction
What is a common cause for the failure of organizational change -CORRECTANSWER
unclear goals
Which role does creative tension play in organizational change according to Peter
Senge? -CORRECTANSWER It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of
organizational change? -CORRECTANSWER anger
which practice can lead to unconscious resistance to attempts at organizational
change? -CORRECTANSWER tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications -
CORRECTANSWER by being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according
to Black and Gregersen? -CORRECTANSWER Mental models can become barriers
that prevent stakeholders' from perceiving the need for change
