Sports Management 630 Exam 1 Questions With Answers Guaranteed Pass

Pre conventional- Conventional- Post conventional- Situational constraints- - correct answers Self preservation Live up to expectations of others Do the right thing regardless of others Highly competitive environment, everyone else is doing it. Bottom-line results What are a managers/ organizations resources? - correct answers Human resources, Financial Resources, Physical Resources, Informational Resources Management skills? - correct answers Conceptual, Technical, People, Communication, and Decision making skills Conceptual skills - correct answers Ability to understand abstract ideas. Understand a department as a whole and the relationships among its parts. Sports managers use this to pull projects and special events together Technical skills - correct answers Ability to use methods and techniques to perform a task. Spreadsheets, computer skills, knowledge of accounting, required at lowest level of management People skills - correct answers Ability to work well with people. Partnership relationship b/w managers and employees, makes people want to work for you, group decision making Communication skills - correct answers Ability to get your ideas across clearly and effectively, includes things like political savvy and "street smarts". Manage conflict and improve employee performance aka interpersonal skills Decision making skills - correct answers Ability to select alternatives to solve problems, success is based on ability to solve problems Four major functions of management - correct answers Planning, Organizing, Leading, and Controlling Planning - correct answers is typically the starting point in the management process. Is the process of setting objectives and determining in advance exactly how the objectives will be met. Requires strong conceptual and decision-making skills Organizing - correct answers Is the process of delegating and coordinating tasks and resources to achieve objectives. Assigning people to various jobs and tasks. Successful managers design and develop systems to implement plans Leading - correct answers Is the process of influencing employees to work toward achieving objectives. Managers must not only communicate but motivate employees to achieve objectives. Effective leaders have strong people skills, and strong communication Controlling - correct answers Is the process of establishing and implementing mechanisms to ensure that objectives are achieved. Measuring progress is important and taking corrective action when necessary. Effective controlling requires technical skills, as well as conceptual and decision making. Technical fouls in NCAA basketball (good, bad, why?) - correct answers Technical fouls can be good and bad in basketball because of many reasons. The bad side being is it's a foul and 2 shots at the line. On the other hand, it might be on the coach and he can pump up his entire team or on a certain player because of emotions and it can really change the pace of the game and players gameplay. Managerial roles and differences between them - correct answers Interpersonal, Informational, and Decisional Interpersonal - correct answers Figurehead- representation in symbolic or ceremonial fashion Leader- Motivation, training, communicating and influencing Liaisons- Interact with people outside of their unit Informational - correct answers Monitor- Read, and talk to others and gather info Disseminator- Send info to others Spokespersons- Send info to those outside the organization Decisional roles - correct answers Entrepreneur- Innovate products, systems, or services Disturbance handler- take corrective action to diffuse crises Resource allocator- Schedule, budgeting, etc. Negotiators- Represent their department during non-routine transactions Shareholder - correct answers Are the owners of corporations because they have purchased stock. Vote for board of directors, must hold vast quantity of stock to influence choice of directors. Stakeholders - correct answers Are people whose interests are affected by organizational behavior. Internal and external. Tradeoffs, kickers want more money fans wants lower cost. Going beyond... Self- sacrifice What each stakeholder dictates from a business - correct answers A win-win situation so that everyone benefits from the decision. Higher management means more stakeholders Corporate social responsibility - correct answers Is the conscious effort to operate in a manner that creates a win-win for all stakeholders. Levels of corporate social responsibility - correct answers Social Obstruction, Social Obligation, Social Reaction, and Social Involvement Social Obstruction - correct answers At this level, managers deliberately perform, or request employees to perform, unethical or illegal business practices, Bruce pearl lying to NCAA about recruiting violations Social Obligation - correct answers At this level, managers meet only the minimum requirements. Compliance is an approach in which firms rely on easy solutions and resist voluntarily initiating socially responsible programs. Social Reaction - correct answers At this level managers respond to appropriate societal requests. Groups ask companies for donations for scholarships, or programs and fundraisers Social Involvement - correct answers At this level, managers voluntarily initiate socially responsible acts. NFL with united way for the past 35 years Justification of Unethical Behaviors - correct answers People justify their behavior by determining whether the action was rationally or reasonably acceptable. We all want to view ourselves in a positive manner. Therefore, when we behave unethically, we justify the behavior, so we don't have a guilty conscience or feel remorse. Conventional Rationalization - correct answers Is using the excuse that everyone does it. It's the way we do business, they don't pay me enough, we all take merchandise home Moral Justification - correct answers is the process of reinterpreting immoral behavior in terms of a higher purpose. Terrorists believe it is for the good Displacement of responsibility - correct answers is the process of blaming one's unethical behavior on others. My boss told me to Advantageous Comparison - correct answers Is the process of comparing oneself to others who are worse. I only call in sick every now and then, they do it all the time Disregard for or distortion of consequences - correct answers is the process of minimizing the harm caused by the unethical behavior. No one will get hurt by this? Attribution of blame - correct answers Is the process of claiming that the unethical behavior was caused by someone else's behavior. - It's my coworkers fault I hit him repeatedly Euphemistic labeling - correct answers Is the process of using words to make the behavior sound acceptable. Terrorist groups to Freedom fighter Why do good people make unethical decisions? - correct answers Four important factors contribute to a person's electing to use ethical or unethical behavior. Personality, moral development, the situation, and justification. In-class examples about ethics - correct answers Golden rule/platinum rule Four-way test- is it the truth? Is it fair to all? Will it build goodwill? Will it beneficial? Problem - correct answers exists when objectives are not being met. You have a problem when a difference exists between what is happening and what you and your team want to happen Problem Solving - correct answers Is the process of taking corrective action to meet objectives Decision making - correct answers Is the process of selecting a course of action that will solve a problem Non-programmed Decisions - correct answers Are significant but nonrecurring and non routine situations in which the decision makers should use the decision-making model. To qualify as significant, a decision must be expensive, or have major consequences Programmed decisions - correct answers Are recurring or routine situations in which the decision maker should use decision rules or organizational policies and procedures to make the decision 4 Creative process steps - correct answers Preparation, Incubation and Illumination, and Evaluation Prepare - correct answers Get others' opinions, feelings, and ideas, but also get the facts. Look for new angles, dream big. Don't limit your thinking, don't judge your own ideas Incubate/illuminate - correct answers Take a break and lets ideas incubate; sleep on your idea. Don't worry you are working on the problem subconsciously Evaluate - correct answers Now you and your team can criticize. But rethink what you mean by criticize- make it creative and never let it get personal...Devil's advocate Innovation - correct answers Alters what is established by introducing something new. Today, organizations are pressured to innovate to meet customer requirements Creativity - correct answers is a way of thinking that generates new solutions to problems and new ways to approach opportunities. Creativity leads to better performance Group decision making process - correct answers Define the problem or opportunity Set objectives and Criteria Generate alternatives Select the most feasible alternative