CCS Certified Exam Practice Test Questions with
Correct Solutions Verified by Expert
1. A 35-year-old individual has recently experienced the death of a parent and the loss of a job, and has
increased consumption of alcohol. Which of the following areas should be assessed FIRST by the social
worker?
a. financial resource availability
b. Potential for suicidal behavior
c. Need for grief counseling
d. Extent of substance abuse - Answer Rationale: FIRST, the social worker would act to determine the
client's safety. The
only option that addresses the client's safety is (B). Options A, C, and D may be
appropriate later, once the safety of the client has been addressed.
2. The ability to keep personal feelings and needs separate from work
relationships BEST represents which social work ethical standard?
a. Professional discretion
b. Responsibility to the profession
c. Professional boundaries
d. Responsibility to colleagues - Answer Rationale: This requires knowledge of the definition of
professional boundaries
(C). Since the question asks for the BEST response, the secondary responsibilities
in the other options are not correct.
3. A social worker has been treating a client for two months in an agency
setting and is experiencing intense sexual attraction toward the client. The
social worker's BEST response is to:
a. Consult with an agency supervisor about the case
b. Reveal the attraction to the client
c. Transfer the client to another agency worker
,d. Work toward ending the client's services at the agency - Answer Rationale: Consulting with a
supervisor (A) is the BEST response because it assists
in helping to understand and address the situation. Options B and D are clearly
unethical. Transferring the client (C) may be done later but it is unclear if this
action is required at this point and there is not enough information in the stem to
conclude this.
4. In a routine review of case records at a mental health center, a social work
supervisor discovers that case managers routinely refer all Native American
clients to either Alcoholics Anonymous or Al-Anon. In discussing this
practice with the case managers, the supervisors learns that the referrals are
made without obtaining information about the clients' use or abuse of
substances. How can the supervisor effectively address this practice?
a. Reprimand case managers providing client services based on
stereotyping
b. Educate the staff about services provided by Alcoholics Anonymous
and Al-Anon
c. Provide staff training about culturally competent social work practice
d. Allow no referrals to be made without approval from the supervisor - Answer Rationale: It is
important to provide educational interventions (C) before moving to
more restrictive supervisory practices. Options A and D are more restrictive and
may be done later, after the provision of base line training first. While staff
members may benefit from being educated about AA and Al-Anon (B), it does not
address the concern of stereotyping that is occurring.
5. At an intake session, a client requests medication for sleep. Since becoming
unemployed the client has used alcohol as a sedative. The client is worried
about finances and is afraid of being evicted. The social worker should
FIRST:
,a. Refer the client for evaluation for sleep medication
b. Refer the client to public assistance
c. Obtain more information about the client's use of alcohol
d. Refer the client to the local unemployment office - Answer Rationale: While options A, B, and D may
all be appropriate actions for the social
worker to take, none would be the first. As part of the assessment process, the
social worker needs to FIRST further explore the issue of alcohol use (C).
6. A client with whom a social worker has worked for several years suddenly
dies. The social worker is very distressed by the death. During supervision,
the supervisor encourages expression and ventilation of feelings. The
supervisor is providing:
a. Education
b. Consultation
c. Therapy
d. Support - Answer Rationale: The correct answer is (D) because ventilation is one of the techniques
used in providing support.
7. A school age boy is being beaten almost daily by his father who has a drug
and alcohol problem for which he received no treatment. The boy solves his
school conflicts by punching and kicking younger children. This behavior is
BEST described as:
a. Identification with the abuser
b. Hostility toward peers
c. Conduct disorder, group type
d. Passive-aggressive personality disorder - Answer Rationale: Basic recall of cycle of abuse concepts and
dynamics. Option D is not
reasonable given the information in the stem and is not a current personality
disorder. He may be hostile towards peers (B) but it is because of his identification
, with the abuser. Option C and D are not indicated and do not BEST explain his
behavior. Option A is the BEST descriptor of what is occurring.
8. Client feedback that indicates a social worker's interpretation is on target is
BEST displayed when the client:
a. Argues with the social worker
b. Changes the subject
c. Expresses anger at the social worker
d. Discusses related material - Answer Rationale: The effectiveness of a response can be assessed
through client reaction.
Continuing to stay on target in the discussion (D) indicates a good progression.
9. A social work administrator is responsible for record keeping at a large
agency. Which approach is MOST appropriate for maintaining client
records?
a. Maintain all records for seven years following termination
b. Keep records indefinitely to assure their availability
c. Seek permission from clients for destruction of their records
d. Store records for the number of years required by law - Answer Rationale: Social workers are required
to follow the laws of the jurisdictions in
which they practice. Such statutes vary in their requirements. Hence, the only
option that is correct is to maintain files for the length of time required by law (D).
Options A, B, and C might not apply in all locations.
10.A school social worker meets with a teenager who is increasingly frustrated
and disengaged in school. The student appears to be bright, but unmotivated,
and does not submit completed homework assignments. Meetings with the
student have not resulted in changes in the teen's behaviors. What should the
social worker do NEXT?
Correct Solutions Verified by Expert
1. A 35-year-old individual has recently experienced the death of a parent and the loss of a job, and has
increased consumption of alcohol. Which of the following areas should be assessed FIRST by the social
worker?
a. financial resource availability
b. Potential for suicidal behavior
c. Need for grief counseling
d. Extent of substance abuse - Answer Rationale: FIRST, the social worker would act to determine the
client's safety. The
only option that addresses the client's safety is (B). Options A, C, and D may be
appropriate later, once the safety of the client has been addressed.
2. The ability to keep personal feelings and needs separate from work
relationships BEST represents which social work ethical standard?
a. Professional discretion
b. Responsibility to the profession
c. Professional boundaries
d. Responsibility to colleagues - Answer Rationale: This requires knowledge of the definition of
professional boundaries
(C). Since the question asks for the BEST response, the secondary responsibilities
in the other options are not correct.
3. A social worker has been treating a client for two months in an agency
setting and is experiencing intense sexual attraction toward the client. The
social worker's BEST response is to:
a. Consult with an agency supervisor about the case
b. Reveal the attraction to the client
c. Transfer the client to another agency worker
,d. Work toward ending the client's services at the agency - Answer Rationale: Consulting with a
supervisor (A) is the BEST response because it assists
in helping to understand and address the situation. Options B and D are clearly
unethical. Transferring the client (C) may be done later but it is unclear if this
action is required at this point and there is not enough information in the stem to
conclude this.
4. In a routine review of case records at a mental health center, a social work
supervisor discovers that case managers routinely refer all Native American
clients to either Alcoholics Anonymous or Al-Anon. In discussing this
practice with the case managers, the supervisors learns that the referrals are
made without obtaining information about the clients' use or abuse of
substances. How can the supervisor effectively address this practice?
a. Reprimand case managers providing client services based on
stereotyping
b. Educate the staff about services provided by Alcoholics Anonymous
and Al-Anon
c. Provide staff training about culturally competent social work practice
d. Allow no referrals to be made without approval from the supervisor - Answer Rationale: It is
important to provide educational interventions (C) before moving to
more restrictive supervisory practices. Options A and D are more restrictive and
may be done later, after the provision of base line training first. While staff
members may benefit from being educated about AA and Al-Anon (B), it does not
address the concern of stereotyping that is occurring.
5. At an intake session, a client requests medication for sleep. Since becoming
unemployed the client has used alcohol as a sedative. The client is worried
about finances and is afraid of being evicted. The social worker should
FIRST:
,a. Refer the client for evaluation for sleep medication
b. Refer the client to public assistance
c. Obtain more information about the client's use of alcohol
d. Refer the client to the local unemployment office - Answer Rationale: While options A, B, and D may
all be appropriate actions for the social
worker to take, none would be the first. As part of the assessment process, the
social worker needs to FIRST further explore the issue of alcohol use (C).
6. A client with whom a social worker has worked for several years suddenly
dies. The social worker is very distressed by the death. During supervision,
the supervisor encourages expression and ventilation of feelings. The
supervisor is providing:
a. Education
b. Consultation
c. Therapy
d. Support - Answer Rationale: The correct answer is (D) because ventilation is one of the techniques
used in providing support.
7. A school age boy is being beaten almost daily by his father who has a drug
and alcohol problem for which he received no treatment. The boy solves his
school conflicts by punching and kicking younger children. This behavior is
BEST described as:
a. Identification with the abuser
b. Hostility toward peers
c. Conduct disorder, group type
d. Passive-aggressive personality disorder - Answer Rationale: Basic recall of cycle of abuse concepts and
dynamics. Option D is not
reasonable given the information in the stem and is not a current personality
disorder. He may be hostile towards peers (B) but it is because of his identification
, with the abuser. Option C and D are not indicated and do not BEST explain his
behavior. Option A is the BEST descriptor of what is occurring.
8. Client feedback that indicates a social worker's interpretation is on target is
BEST displayed when the client:
a. Argues with the social worker
b. Changes the subject
c. Expresses anger at the social worker
d. Discusses related material - Answer Rationale: The effectiveness of a response can be assessed
through client reaction.
Continuing to stay on target in the discussion (D) indicates a good progression.
9. A social work administrator is responsible for record keeping at a large
agency. Which approach is MOST appropriate for maintaining client
records?
a. Maintain all records for seven years following termination
b. Keep records indefinitely to assure their availability
c. Seek permission from clients for destruction of their records
d. Store records for the number of years required by law - Answer Rationale: Social workers are required
to follow the laws of the jurisdictions in
which they practice. Such statutes vary in their requirements. Hence, the only
option that is correct is to maintain files for the length of time required by law (D).
Options A, B, and C might not apply in all locations.
10.A school social worker meets with a teenager who is increasingly frustrated
and disengaged in school. The student appears to be bright, but unmotivated,
and does not submit completed homework assignments. Meetings with the
student have not resulted in changes in the teen's behaviors. What should the
social worker do NEXT?
