HR management - Exam 2 UPDATED ACTUAL Questions And Correct Answers
Terms in this set (82)
OSHA Occupational Safety and Health Administration; regulatory agency responsible for
workplace safety standards, inspections, investigations, and issuing
fines/sanctions.
OSHA Responsibilities Sets and regulates safety standards; conducts inspections; investigates incidents;
enforces reporting requirements.
OSHA Recordable Incidents Death; days away from work; restricted work/job transfer; medical treatment
beyond first aid; loss of consciousness; significant diagnosis; needlestick/sharps
injuries.
Workers' Compensation Government-mandated insurance covering employees injured or ill due to their
job; protects both employee and employer.
Workers' Comp Cost Factors Risk of injury; experience rating; level of benefits.
Workers' Comp Coverage Medical expenses; wage replacement; disability benefits; rehabilitation services;
survivor/death benefits.
Ergonomics Designing physical spaces and systems to improve interaction between humans
and equipment.
Goals of Ergonomics Reduce human error; reduce injuries; increase productivity; enhance safety;
reduce psychological demand; improve comfort and health.
Wellness Program Levels Awareness; Engagement; Commitment; Outcomes-based rewards.
Wellness Areas of Impact Physical; Emotional/Mental; Social; Financial; Purpose/Meaning.
Company Benefits of Wellness Programs Reduced injuries; lower healthcare costs; reduced absenteeism; improved morale;
increased productivity; fewer workers' comp claims.
Yerkes-Dodson Curve Performance increases with moderate stress and decreases with too little or too
much stress.
Functional Stress Manageable stress that improves performance.
Dysfunctional Stress Excessive stress that harms performance and well-being.
, Common Workplace Stressors Financial stress; excessive workload; poor management; bullying/harassment;
unclear expectations; hazardous environment; job insecurity; organizational
change.
Problem-Focused Coping Addressing the cause of stress directly.
Emotion-Focused Coping Managing emotional response to stress.
Three Coping Approaches Change the situation; change perception; manage symptoms.
Healthy Stress Management Habits Exercise; rest; nutrition; mindfulness; prayer; social support; limited screen time;
time outdoors.
Burnout Physical, mental, and emotional exhaustion caused by prolonged stress.
Burnout Physical Signs Fatigue; weight changes; low energy; health complaints.
Burnout Behavioral Signs Irritability; emotional outbursts; sarcasm; overreaction.
Burnout Performance Signs Decreased initiative; low motivation; lower performance; indifference.
Workplace Violence Risk Factors Handling money; working with unstable individuals; working alone; providing
services; serving alcohol; working late or in high-crime areas.
Disaster Plan Components HR response; physical resource management; business continuity plan.
Intrinsic Motivation Internal drive fueled by personal satisfaction, growth, and purpose.
Examples of Intrinsic Motivation Enjoying problem-solving; pride in work; mastering skills; contributing to
meaningful mission.
Extrinsic Motivation Motivation driven by external rewards or consequences.
Examples of Extrinsic Motivation Bonuses; promotions; avoiding discipline; job security; competition.
Employee Engagement Emotional and psychological commitment to the organization and its success.
Characteristics of Engaged Employees Take initiative; go above and beyond; align with goals; invest in team success;
foster positive relationships.
Organizational Traits that Foster Engagement Meaningful work; autonomy; growth opportunities; strong leadership; effective
onboarding; recognition; fair compensation; positive culture.
Affective Commitment Emotional attachment — want to stay.
Normative Commitment Moral obligation — ought to stay.
Terms in this set (82)
OSHA Occupational Safety and Health Administration; regulatory agency responsible for
workplace safety standards, inspections, investigations, and issuing
fines/sanctions.
OSHA Responsibilities Sets and regulates safety standards; conducts inspections; investigates incidents;
enforces reporting requirements.
OSHA Recordable Incidents Death; days away from work; restricted work/job transfer; medical treatment
beyond first aid; loss of consciousness; significant diagnosis; needlestick/sharps
injuries.
Workers' Compensation Government-mandated insurance covering employees injured or ill due to their
job; protects both employee and employer.
Workers' Comp Cost Factors Risk of injury; experience rating; level of benefits.
Workers' Comp Coverage Medical expenses; wage replacement; disability benefits; rehabilitation services;
survivor/death benefits.
Ergonomics Designing physical spaces and systems to improve interaction between humans
and equipment.
Goals of Ergonomics Reduce human error; reduce injuries; increase productivity; enhance safety;
reduce psychological demand; improve comfort and health.
Wellness Program Levels Awareness; Engagement; Commitment; Outcomes-based rewards.
Wellness Areas of Impact Physical; Emotional/Mental; Social; Financial; Purpose/Meaning.
Company Benefits of Wellness Programs Reduced injuries; lower healthcare costs; reduced absenteeism; improved morale;
increased productivity; fewer workers' comp claims.
Yerkes-Dodson Curve Performance increases with moderate stress and decreases with too little or too
much stress.
Functional Stress Manageable stress that improves performance.
Dysfunctional Stress Excessive stress that harms performance and well-being.
, Common Workplace Stressors Financial stress; excessive workload; poor management; bullying/harassment;
unclear expectations; hazardous environment; job insecurity; organizational
change.
Problem-Focused Coping Addressing the cause of stress directly.
Emotion-Focused Coping Managing emotional response to stress.
Three Coping Approaches Change the situation; change perception; manage symptoms.
Healthy Stress Management Habits Exercise; rest; nutrition; mindfulness; prayer; social support; limited screen time;
time outdoors.
Burnout Physical, mental, and emotional exhaustion caused by prolonged stress.
Burnout Physical Signs Fatigue; weight changes; low energy; health complaints.
Burnout Behavioral Signs Irritability; emotional outbursts; sarcasm; overreaction.
Burnout Performance Signs Decreased initiative; low motivation; lower performance; indifference.
Workplace Violence Risk Factors Handling money; working with unstable individuals; working alone; providing
services; serving alcohol; working late or in high-crime areas.
Disaster Plan Components HR response; physical resource management; business continuity plan.
Intrinsic Motivation Internal drive fueled by personal satisfaction, growth, and purpose.
Examples of Intrinsic Motivation Enjoying problem-solving; pride in work; mastering skills; contributing to
meaningful mission.
Extrinsic Motivation Motivation driven by external rewards or consequences.
Examples of Extrinsic Motivation Bonuses; promotions; avoiding discipline; job security; competition.
Employee Engagement Emotional and psychological commitment to the organization and its success.
Characteristics of Engaged Employees Take initiative; go above and beyond; align with goals; invest in team success;
foster positive relationships.
Organizational Traits that Foster Engagement Meaningful work; autonomy; growth opportunities; strong leadership; effective
onboarding; recognition; fair compensation; positive culture.
Affective Commitment Emotional attachment — want to stay.
Normative Commitment Moral obligation — ought to stay.
