Envoy EXAM COMPLETE QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+

Envoy EXAM COMPLETE QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+ Children - Answer- 2-12 UM - Answer- 5-14 What minors can make connecting flights? - Answer- 8-14 UM need what form? - Answer- T502, badge, green tag, wrist band How many T502 per child - Answer- One per child What form do armed passengers need - Answer- NOAP NOAP meaning - Answer- Notification of armed passenger Minors 16+ - Answer- Can travel with younger 4 point briefing procedure Designated FA - Answer- The FAA requires that Flight Attendants conduct an individual briefing for any person who may need the assistance of another person to move expeditiously to an exit in the event of an emergency. Do not draw attention to the customer when giving the personal safety briefing. This should be accomplished discreetly and without quizzing the customer. The person (and their assistants, if on board) shall be personally briefed on the following four points: • Route to the closest floor level door exit • Location of all other floor level exits. • (Non-ambulatory) Inquire as to the most appropriate manner of assisting the person in order to prevent pain or further injury. (Ambulatory) Inquire as to the most appropriate manner of assisting the person. • The time to start moving to an exit in an evacuation is when the immediate area is clear Procedures for International flights and service cart Carts containing alcohol beverages must be - Answer- properly sealed.Prior to landing should remove ice drawers from carts containing alcohol beverages and swap with soda and juice drawers from the cart that does not contain alcohol.After arrival, customers have deplained remove.Ice drawers from the cart in place on the work table. pg 448 Inflight service procedures - Answer- Greet each customer upon boarding. • Hang First Class customer coats. If space remains, accommodate Main Cabin Premium passenger coats. • Address First Class and Premium customers traveling in the Main Cabin by name whenever possible. Refer to MyFlight and the GFFM, when available. • Provide courteous and attentive service to all customers. • Deliver a personal "Thank You" to each First Class and Premium customer during the last phase of the service. • Thank each customer while deplaning Seat loaded items - Answer- Unusual articles- no more than 3 on aircraft, must inform captain of location of item(s) ,cannot block egress , must be properly secured with a seat belt Should be covered to prevent injuries. Does not block customer views of the seatbelt signs/placards and complies with envoy's weight/balance pg409 Seat belt extender - Answer- Seat belt extenders are used by customers who are unable to properly secure themselves with the seat belt located at their assigned seat • If the number of required seat belt extenders exceeds the amount on board, advise the Captain so additional extenders can be obtained • If a customer requests a seat belt extender, ask the customer to return the seat belt extender to you at the end of the flight and write the seat location on the GFFM • Ensure that all seat belt extenders are returned to their designated storage location in the Demo Equipment Bag at the end of each flight • If, for some reason, the customer does not return the seat belt extender, advise the Captain so additional seat belt extenders can be obtained Extended tarmac dealy procedure - Answer- Designated flight attendant must verify the presence of extended tarmac delay food kit. Ensure Red/White security tape is intact and that the product is not expired. Additionally, notify the captain. If it's not present. ensure food and water is adequate for customer load Must provide 15 minute informational notifications per envoy. If the flight is at the gate FAs provide passengers to deplane Every 30 minutes when coordinated with station. At 1h 35m must contact CIP to begin snack (must be done prior to 2hs) pg 387-8 UMNR procedure - Answer- Unaccompanied Minors are accepted from age 5 through 14 years of age on non-stop and through flights.FA1 is responsible for the Unaccompanied Minor until relieved by anyone of the following: • Another Flight Attendant at a crew change point • Agent/PSM or authorized contract personnel at hubs, at destination, or connecting point When should we do required compliance checks - Answer- During Phase one, there are 3 prior to closing the Lone door after closing Lone door and after the demo. Remember if we talk it, we walk it Captains briefing - Answer- • C - crew present / intros • L - list of special customer needs • E - emergency signals • A - advisories / weather • R - repairs / MEL's • S - security / signals between flight crew Preflight procedures How must be done? - Answer- Every time flight attendants get on the aircraft, at a new orientation station and whenever there is a crew or aircraft change and whenever the aircraft has been left unattended for any amount of time by all crew members. Check for the present and operation of the cabin and emergency equipment. Prior to customer boarding, Report any cabin discrepancies to the captain What is a service animal? - Answer- A service animal is defined as an animal trained to provide assistance to an individual with a disability. Service animals will be accepted for transportation in any seat when accompanied by handlers, transporters, or customers with a disability, unless the animal obstructs customer egress to the exit in an emergency evacuation. Only dogs will be accepted as service animals, with a limit of two service animals per customer. Emotional Support animals are not permitted When is it ok to disrupt a sterile cockpit? - Answer- Do not call, disturb or enter the flight deck except for emergencies or other situations affecting the safety of the flight, crew or customers When should you do post flight security check? - Answer- After all, customers have deplaned flight attendants, FA1 must do a visual crosscheck on the 2L/2R door indicators and FA2 must do a cross-check on the 1R door indicators (to ensure all doors are disarmed). If a door is found armed the FA should disarm it and notify the other FA. Pg 234 additionally check the laughs to make sure no one is left on the plane.And check to make sure there are no lost or forgotten items