ENVOY EXAM QUESTIONS WITH
VERIFIED ANSWERS A+ PASS
A/C or AC - Answer- abbr. for aircraft
AAdvantage program - Answer- The member loyalty program for American Airlines. The
4 elite tiers are gold, platinum, platinum pro, & executive platinum. Members attain
status by earning miles, which is earned by flying on American or affiliated companies.
Redeem miles for discounts or free travels.
AFT - Answer- Rear of the aircraft
APU - Answer- Auxiliary Power Unit. It provides ground power to the A/C when the
engines aren't running. It's mainly used when the A/C is parked at the gate.
Arm, Arming (arming the exit) - Answer- Arming or to arm is the process of attaching the
evacuation slide to the A/C floor at departure. When the door is opened in armed mode,
the slide deploys and inflates.
Concierge Key - Answer- an exclusive program that American Airlines has for its very
top customers. It is by invitation only.
Compliance Check - Answer- Flight Attendant verification that customers are adhering
to safety regulations, i.e., seatbelts fastened, luggage stowed, seatbacks forward, etc....
Deadhead, Deadheading, or Deadheader - Answer- A crew member traveling on
company business as passenger and occupies a passenger seat (usually). They are not
part of the working crew. It's to get you to a city to work another flight or to go home.
doghouse - Answer- An enclosed storage area onboard the aircraft that is often used to
store supplies and emergency equipment
Disarm, Disarming and Disarmed - Answer- The process of releasing the evacuation
slide from the A/C floor brackets upon arrival. When the exit is in the disarmed mode,
the escape slide will not deploy automatically when the door is opened.
door handle - Answer- A large door-mounted handle that is used to open or close a door
from the inside of the aircraft
exit row seating - Answer- Seats in which a customer can go directly to an exit without
entering an aisle
Federal Aviation Regulation (FAR) - Answer- Regulations set forth by the FAA in which
an airline carrier must abide
VERIFIED ANSWERS A+ PASS
A/C or AC - Answer- abbr. for aircraft
AAdvantage program - Answer- The member loyalty program for American Airlines. The
4 elite tiers are gold, platinum, platinum pro, & executive platinum. Members attain
status by earning miles, which is earned by flying on American or affiliated companies.
Redeem miles for discounts or free travels.
AFT - Answer- Rear of the aircraft
APU - Answer- Auxiliary Power Unit. It provides ground power to the A/C when the
engines aren't running. It's mainly used when the A/C is parked at the gate.
Arm, Arming (arming the exit) - Answer- Arming or to arm is the process of attaching the
evacuation slide to the A/C floor at departure. When the door is opened in armed mode,
the slide deploys and inflates.
Concierge Key - Answer- an exclusive program that American Airlines has for its very
top customers. It is by invitation only.
Compliance Check - Answer- Flight Attendant verification that customers are adhering
to safety regulations, i.e., seatbelts fastened, luggage stowed, seatbacks forward, etc....
Deadhead, Deadheading, or Deadheader - Answer- A crew member traveling on
company business as passenger and occupies a passenger seat (usually). They are not
part of the working crew. It's to get you to a city to work another flight or to go home.
doghouse - Answer- An enclosed storage area onboard the aircraft that is often used to
store supplies and emergency equipment
Disarm, Disarming and Disarmed - Answer- The process of releasing the evacuation
slide from the A/C floor brackets upon arrival. When the exit is in the disarmed mode,
the escape slide will not deploy automatically when the door is opened.
door handle - Answer- A large door-mounted handle that is used to open or close a door
from the inside of the aircraft
exit row seating - Answer- Seats in which a customer can go directly to an exit without
entering an aisle
Federal Aviation Regulation (FAR) - Answer- Regulations set forth by the FAA in which
an airline carrier must abide
