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CCRM Residential Manager Exam – Q&A Study Guide

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This document contains a comprehensive set of exam questions and correct answers for the California Certified Residential Manager (CCRM) certification. It covers key topics such as property management laws, fair housing regulations, leasing procedures, financial management, maintenance, and resident relations. The material is structured as a detailed study guide to support exam preparation and reinforce essential residential management knowledge.

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Institution
CCRM Residential Manager
Course
CCRM Residential Manager

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CCRM ( California Certified Residential Manager)
Exam Questions And Correct Answers



California law requires every rental housing community having space or more units to
have a responsible person reside on the site

16




The annual gross potential rent is

Total units multiplied by the market rate of each unit multiplied by 12 months




Discounts offered to encourage prospective residents to rent or current resident to
renew their lease is often referred as

Concessions




Which of the following is not considered ancillary income

Security deposits




How is rent per square foot calculated

Current rent divided by square footage

,Which of the following statements is true regarding occupancy standards

No law or standard so none of the above




Which of the following reasons is considered legal for denying an application

False information unverifiable income information/poor credit or credit history or rent
history




Which of three should be included in a market survey

Rent terms and occupancy rate and age




Fair housing law prohibits

Please with young working children to live near the pool and requiring an appliqué
applicant to wait until his or her application is approved before making a request for
reasonable accommodation




When two people are interested in renting a unit together a separate application for
each person is needed

Always anyone over 18 must use an individual application




Email Leads should be response in

,Two hours




A conditional objection is

Sing prevents a prospect from purchasing until a stipulation is meant for example
increased deposit




A criminal background check should not be used to screen applicants

Prior legal guidance




Online leasing allows prospects two

Fill out application online, pay all deposits in fees and execute lease, view current
availability




Effective January 1, 2018 ratio utility billing systems are illegal in California

False




Affective July 2018 new rental agreement must provide a notice about flood hazard's

True

, It is legal to deny an application if the application is unable to prove that he or she is a
legal resident of the United States

False




When concessions are offered they must supply to the first months rent

False




Standard goal should be to convert 30% of all calls to walk in traffic

False




In regard to rent a rental agreement should always state

Amount of rent in due date, who payment is made to and where to be paid, when rent
is considered late




All buildings prior to space assume to contain lead paint. The pamphlet protect your
family from lead in your house must be provided to all residents of the building.

1978




Late charges must be considered reasonable and should

Relate to actual loss incurred by receiving the late rent

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Institution
CCRM Residential Manager
Course
CCRM Residential Manager

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Uploaded on
April 20, 2026
Number of pages
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Written in
2025/2026
Type
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Contains
Questions & answers

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