THE BMZ ACADEMY
053 8213
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, THE BMZ ACADEMY
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BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
Table of Contents
1. Legal Provisions of the Labour Relations Act and Their Application to the SkyReach
Case ........................................................................................................................... 4
2. Critical Evaluation of Management’s Responses ................................................... 6
3. Lessons from the CCMA Experience in External Mediation ................................... 8
4. Essential Skills for Effective Negotiation in the SkyReach Dispute ...................... 10
5. Interventions to Enhance Industrial Psychology in Employment Relations at
SkyReach Aviation Services .................................................................................... 12
Reference List .......................................................................................................... 16
BMZ ACADEMY 061 262 1185/068 053 8213