Envoy Air Onboard Experiences KV Exam Complete All Questions And Correct Detailed Answers |Already Graded A+||Already Graded A+

Envoy Air Onboard Experiences KV Exam Complete All Questions And Correct Detailed Answers |Already Graded A+||Already Graded A+ Which Cart should you use on the ERJ? - Answer- Large Cart What are the Elevated Standards of Service? - Answer- 1. Use customers name 2. Smile 3. Personalize Interaction 4. Apologize (when appropriate) 5. Thank (using name) What are Envoy's core values? - Answer- Safety Teamwork Accountability Kindness Integrity Respect T/F: You can sell FC wines and liquor to MC. - Answer- False What is the preferred method of service? - Answer- By Cart. T/F. Service is always FWD to AFT - Answer- True Which cart should you use on the EMB? - Answer- Half Cart or Small What do you not use on an EMB beverage cart? - Answer- Don't use any blue inserts.(trays) What is the only exception to not have a service? - Answer- When the CA says to delay or avoid due to weather/expected turbulence What are the two types of service? - Answer- 1. Short-Haul ( Under 250 miles) 2. Full service (251+ miles) What would your service direction be ONLY on a short-haul? - Answer- AFT-FWD. Who does not need a comp code for beverage/liquor service? - Answer- Main Cabin Extra and First Class. How do you determine meal service level in First Class? - Answer- 1. Time of departure 2. Mileage What are all the levels of meal services? - Answer- 1. Up to 175: Beverage/Snack 2. 176-899: Snack Basket 3. 900-2,199: Meal service **AFTER - Snack Basket How to take meal preference orders? - Answer- South/East: FWD-AFT North/West: AFT-FWD What are FA's responsible for? - Answer- Opening, closing, and transmitting their flights on the FA tablet & Myflight app. What is the cost of beer or seltzers? - Answer- $8 What is the cost of liquor and wine? - Answer- $9 When is the 9 hole tray used? - Answer- Small amount of customers, def not a preferred method When can you serve by hand? - Answer- When delivering a single drink. What are the Am and Pm snacks? - Answer- Cookies/ Pretzels What extra benefits does MC extra include? - Answer- Complimentary drinks and extra leg room What first class service would you preform at 175 miles or less? - Answer- Beverage with accompaniment How many minutes after first chime should service begin? - Answer- 6-8 mins Which direction should the napkin logo face? - Answer- The Customer Will Mixed Nuts be served on morning flights? - Answer- No - PM only How do you dispose of trash in FC? - Answer- Tray Only How many glasses on a tray in FC? - Answer- 2 Are meal boxed delivered one at a time by hand to PAX? - Answer- Yes Where do you put the used Meal Box's? - Answer- Back on the galley cart tray.