Envoy KV Basic Indoctrination Exam Questions And Answers Practice Questions with Solutions Newest | Already Graded A+

Envoy KV Basic Indoctrination Exam Questions And Answers Practice Questions with Solutions Newest | Already Graded A+ What are the minimum crew guidelines? - Answer- The FAA minimum number of FAs for ERJ 170/175 is 2 FAs. Both FAs must be on board before customer boarding may commence as well as during the entire boarding and deplaning process of a flight. The FAs remain on board the aircraft and visible to provide assistance to customers. The only exception is in the case of an emergency or safety related issue, when one FA is allowed to use the jet bridge phone (only during boarding process). 4 point briefings are provided to - Answer- Any customer that may need assistance moving towards an exit in the case of an emergency: UM (unaccompanied minors), ambulatory passengers, and non-ambulatory passengers. What are the components of a four point briefing? - Answer- - Instruct passenger on closest floor level exit - Location of all other floor level exits - (Non-Ambulatory) Ask what the most appropriate manner of assisting the person is in order to prevent pain or further injury. - (Ambulatory) Ask what the most appropriate way you can help them. "how may I assist you?" - Inform the customer the time to start moving to an exit in an evacuation is when the immediate area is clear. True or False: There are restrictions on where disabled customers can sit - Answer- False: there is no restriction on where a disabled customers can and cannot sit What is Envoy's Carry on Bag Policy? - Answer- - One carry on bag (item not exceeding 45 linear in) - One personal item: such as briefcase, book bag, handbag, laptop case, etc. What are the carry on policy exceptions? - Answer- -Musical Instruments may be larger than size limit (purchase seat for oversized instrument) -Crew-member baggage (it still must be stowed in approved locations - see station assignment chart) -Law enforcement officers (may carry any necessary equipment needed for the performance of their duties plus standard luggage) What are the checking baggage policies? - Answer- FA inform gate agent of need and GA will then: - White tags for any main cabin passengers, commuting crew, other airline crew and luggage may be picked up at baggage claim of their final destination -pink tags for any first class, Deadheading crew, or jumpseat and may be picked up plane side. What area does Part 382 cover? - Answer- Individuals with disabilities. What is the international service cart procedure? - Answer- On international aircraft, carts containing alcoholic beverages must be properly sealed PRIOR to landing. After arrival and all customers have deplaned, remove ice drawers and place on work table to allow Ground Agent to dispose of them. Seat loaded item procedures are: - Answer- Seat Loaded items are unusual articles including musical instruments or other large valuable items which a customer purchased a window seat for. No bass fiddles as they are too large. Conditions: -does not block path to exit in event of evacuation -is properly secured with seatbelt - is packaged properly -does not block "no smoking" or "fasten seatbelt" or "exit" signs - Is counted in weight and balance check Seatbelt extender policy: - Answer- - only one seatbelt extender per passenger - if there are not enough, inform cap of the need. -Passenger may only use a seatbelt extender provided to them from the demo bag (no personal extenders) -Ask passenger to return the extender to you at the end of flight -note the name and seat number of use When does passenger boarding begin? - Answer- When minimum crew (2 FAs) is met, verified with other FA that cabin is ready for boarding and all safety checks are complete, no later than 30 before takeoff Extended delay procedures: - Answer- -15 min info PA (every 15min) -Contact Captain 1 hour and 35 min after departure from gate about snack and water service. If approved deliver PA. -only use a tray when serving on ground -complete food and drink service prior to 2hr delay mark -all service items must be collected prior to aircraft movement. -after using Extended Tarmac Delay Kit, submit a CERS Online Report within 24hrs Unaccompanied minor procedures UMNR or UM - Answer- - UMs are anyone traveling unaccompanied by a guardian of 16yrs or older that is between the ~ages 5-14 (required)~, or ~15-17 (optional)~ -Only ages 4-14 are allowed to make connections -Each child should have their own: ~UM pouch with T-502 form ~Green bag tag ~UM wristband (the PMR number needs to match the one on paperwork) -FA 1 is to escort UM onto plane personally to a seat as close to FA 2 as possible -FA 1 prints FA name and # on T-502 form -minor is given personal safety briefing and 4 point briefing -After flight. UM is last to get off plane, escorted by FA 1 to gate agent or partner. -write name and # of gate agent on T-502 form NOTE: IF PRISONER IS ALSO ABOARD FLIGHT THE UM MUST BE SEATED AS FAR AS POSSIBLE FROM THEM. When are compliance checks required? - Answer- Any time FAs give a PA that requests something of the passengers, compliance checks must be done to confirm compliance. Phase 1: 3 times: Before L1 door closes, After L1 door closes, and after safety demo. What is covered in the Captain briefing? - Answer- CLEARS: Crew Present and introductions made Lists of special customers and needs discussed Emergency Procedure signals (two person rule) Advisories and weather, turbulence, delays, diversions Repairs, Minimum Equipment Lists, FA related cabin items Security related items and signals between flight deck and cabin Lights should be _______ for customer boarding. - Answer- Bright How early should FAs report to gate prior to departure? - Answer- AT LEAST 1 hour prior to departure Ensure _____ is turned on, has a charge of at least ____, battery pack has at least _____, and is fully synced. Before boarding the AC - Answer- iPhone EFB, 90 percent, four lights Confirm access to ___ in Comply365 and that it is current. Before you board the AC - Answer- IPM