T
Principles of Management | Chuck
Williams | Chapters 1-18 | Verified |
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**PART I: INTRODUCTION TO MANAGEMENT**
**[CHAPTER 1: MANAGEMENT]**
* *1. _____ is defined as getting work done through others.**
A. Orientation
B. Marketing
C. Management **[CORRECT]**
D. Accounting
* *Correct Answer: C**
**Rationale:** Management is defined as getting work done through others. It involves
coordinating and overseeing the work activities of others so that those activities are completed
efficiently and effectively.
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* *2. When Ruth was hired by Graham Services Inc. to head its customer service operations, she
was told that her role involved supervising the work of her employees and ensuring that they did
their jobs well. Ruth's job is related to:**
A. Marketing
B. Recruitment
C. Management **[CORRECT]**
D. Finance
* *Correct Answer: C**
**Rationale:** Ruth's role involves supervising employees and ensuring they perform their jobs
well, which is the essence of management—getting work done through others.
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* *3. To reduce manual errors, Debronth Inc. automated most of its production processes. This
reduced labor cost, wastage of raw materials, and rejection of finished goods due to quality
issues. This exemplifies _____**
A. Synergy
B. Efficiency **[CORRECT]**
C. Autonomy
D. Contingency
* *Correct Answer: B**
**Rationale:** Efficiency means getting work done with a minimum of effort, expense, or waste.
The automation reduced costs and waste, demonstrating improved efficiency.
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* *4. _____ involves accomplishing tasks that help fulfill organizational objectives.**
A. Effectiveness **[CORRECT]**
B. Equity
C. Synergy
D. Retrenchment
* *Correct Answer: A**
**Rationale:** Effectiveness is defined as accomplishing tasks that help fulfill organizational
objectives.
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* *5. In the context of management functions, which of the following is true of planning?**
A. It is one of the best ways to improve performance **[CORRECT]**
B. It is the last function of management
C. It involves monitoring progress toward goal achievement
D. It involves hiring and leading workers
* *Correct Answer: A**
**Rationale:** Planning is one of the best ways to improve organizational performance. It
involves setting goals and deciding how to achieve them.
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* *6. Which function of management involves encouraging and motivating workers to work hard
to achieve organizational goals?**
A. Controlling
B. Planning
, . Organizing
C
D. Leading **[CORRECT]**
* *Correct Answer: D**
**Rationale:** Leading involves inspiring and motivating workers to work hard to achieve
organizational goals. This function focuses on influencing employee behavior and performance.
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* *7. Monitoring progress toward goal achievement and taking corrective action when needed is
known as:**
A. Planning
B. Organizing
C. Leading
D. Controlling **[CORRECT]**
* *Correct Answer: D**
**Rationale:** Controlling is the management function concerned with monitoring progress
toward goal achievement and taking corrective action when needed.
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* *8. Which level of management is responsible for creating a context for change and holds
positions such as CEO, COO, and CFO?**
A. First-line managers
B. Middle managers
C. Top managers **[CORRECT]**
D. Team leaders
* *Correct Answer: C**
**Rationale:** Top managers are responsible for creating a context for change. They hold
positions such as chief executive officer (CEO), chief operating officer (COO), and chief financial
officer (CFO).
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* *9. Middle managers are responsible for:**
A. Managing the performance of entry-level employees
B. Creating a context for change
C. Planning and allocating resources to meet organizational objectives **[CORRECT]**
D. Facilitating team activities toward accomplishing a goal
**Correct Answer: C**
, * *Rationale:** Middle managers are responsible for planning and allocating resources to meet
organizational objectives. They hold positions such as plant manager, regional manager, and
division head.
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* *10. First-line managers are responsible for:**
A. Creating organizational strategy
B. Managing the performance of entry-level employees **[CORRECT]**
C. Allocating resources across divisions
D. Developing corporate vision
* *Correct Answer: B**
**Rationale:** First-line managers are responsible for managing the performance of entry-level
employees. They teach employees how to do their jobs and are directly involved in day-to-day
operations.
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* *11. Team leaders are responsible for:**
A. Creating a context for change
B. Planning and allocating resources
C. Facilitating team activities toward accomplishing a goal **[CORRECT]**
D. Managing the performance of entry-level employees
* *Correct Answer: C**
**Rationale:** Team leaders are responsible for facilitating team activities toward accomplishing
a goal. They coordinate team efforts and help resolve conflicts within the team.
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* *12. The four functions of management are:**
A. Planning, organizing, staffing, and controlling
B. Planning, organizing, leading, and controlling **[CORRECT]**
C. Planning, directing, organizing, and coordinating
D. Organizing, leading, motivating, and evaluating
* *Correct Answer: B**
**Rationale:** The four functions of management are planning (determining goals and means to
achieve them), organizing (deciding where decisions will be made and who does what), leading
(inspiring and motivating workers), and controlling (monitoring progress and taking corrective
action).
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