Test Bank – Managing for Quality and Performance Excellence (10th Edition, by James R. Evans & William M. Lindsay) – Verified Complete Edition with Accurate Answers | Latest 2025/2026 Version

, Managing for quality and performance excellence 10th edition test bank by James R. Evans, William
ss ss ss ss ss ss ss ss ss ss ss ss ss ss




M. Lindsay ss ss




1. People view quality subjectively and in relation to differing criteria based on their individual roles in the
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss



production- marketing value chain.
ss ss ss ss



a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy ss




ACCREDITING STANDARDS: BUSPROG: Analytic
ss ss ss



DISC: Creation of Value ss ss ss




TOPICS: DESC.EVAB.17.01.01 Defining Quality ss ss




KEYWORDS: Bloom's: Knowledge ss




2. The transcendent definition of quality was first defined as the goodness of a product.
ss ss ss ss ss ss ss ss ss ss ss ss ss




a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy ss




ACCREDITING STANDARDS: BUSPROG: Analytic
ss ss ss



DISC: Creation of Value ss ss ss




TOPICS: DESC.EVAB.17.01.01 Defining Quality ss ss




KEYWORDS: Bloom's: Comprehension ss




3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher quality.
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss




a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy ss




ACCREDITING STANDARDS: BUSPROG: Analytic
ss ss ss



DISC: Creation of Value ss ss ss




TOPICS: DESC.EVAB.17.01.01 Defining Quality ss ss




KEYWORDS: Bloom's: Knowledge ss




4. The user perspective of quality judges a product based on how well the product performs its intended function.
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss




a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy ss




ACCREDITING STANDARDS: BUSPROG: Analytic
ss ss ss



DISC: Creation of Value ss ss ss




TOPICS: DESC.EVAB.17.01.01 Defining Quality ss ss




KEYWORDS: Bloom's: Knowledge ss

,5. According to the manufacturing perspective of quality, quality is based on the consistency between goods and services.
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss




a. True

, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate ss




ACCREDITING STANDARDS: BUSPROG: Analytic ss ss ss



DISC: Creation of Value ss ss ss




TOPICS: DESC.EVAB.17.01.01 Defining Quality ss ss




KEYWORDS: Bloom's: Comprehension ss




6. Inspection was the primary means of quality control during the first half of the twentieth century.
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss



a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy ss




ACCREDITING STANDARDS: BUSPROG: Analytic ss ss ss



DISC: Creation of Value ss ss ss




TOPICS: DESC.EVAB.17.01.02 History of Quality Management ss ss ss ss




KEYWORDS: Bloom's: Knowledge ss




7. During the 1940s and 1950s, after World War II, the quality of products was the most important priority of
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss



top managers as it was recognized as the key to worldwide success.
ss ss ss ss ss ss ss ss ss ss ss ss



a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Moderate ss




ACCREDITING STANDARDS: BUSPROG: Analytic ss ss ss



DISC: Creation of Value ss ss ss




TOPICS: DESC.EVAB.17.01.02 History of Quality Management ss ss ss ss




KEYWORDS: Bloom's: Comprehension ss




8. Although quality can drive business success, it cannot guarantee it, and one must not infer that business failures
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss



or stock price drops are the result of poor quality.
ss ss ss ss ss ss ss ss ss ss




a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate ss




ACCREDITING STANDARDS: BUSPROG: Analytic ss ss ss



DISC: Creation of Value ss ss ss




TOPICS: DESC.EVAB.17.01.02 History of Quality Management ss ss ss ss




KEYWORDS: Bloom's: Comprehension ss




9. The Six Sigma approach for quality improvement requires increased levels of training and education for managers,
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss



and not for front-line employees.
ss ss ss ss ss




a. True