Customer Service Level 2 with correct answers 100% 2026

Customer Service Level 2 with correct answers 100% 2026 Public sector - Correct Answer The focus of customer service is on the quality and level of service that is provided. Private sector - Correct Answer To hold on to existing customers and attract new ones, income must be generated in order for the business to survive. Voluntary/not-for profit sector - Correct Answer Organisations would still sell goods and services, but their goal isn't to make a profit but to continue to fund their activities Why is customer service important to an organisation? - Correct Answer Increase customer loyalty Repeat business & maintain existing customers Encourage new customers & increase sales Generate positive word-of-mouth and reputation A reputation for poor customer service means the organisation will - Correct Answer lose existing customers Fail to attract new customers Reduce sales and profits Threaten the existence of the organisation Threaten job security External Customer - Correct Answer A customer who purchases a company's products or services but is not an employee or part of the organisation. Internal Customer - Correct Answer A co-worker, another department. It is anyone working within the same organisation. Identifying Customer needs - Correct Answer Staff attitude and knowledge Convenience and fast service Value for money/Affordable What is meant by a unique selling point - Correct Answer What makes a product different or better from its competitor(s) eg price, packaging, performance, market perception, quality, availability, meeting deadlines. what is meant by a Unique Service offer - Correct Answer What makes a service different or better from its competitor(s) eg 24 hour availability. How customer expectations are formed - Correct Answer Reading reviews- forum