ss24cxwb cx survey dashboard with correct answers 100%

ss24cxwb cx survey dashboard with correct answers 100% Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. - Correct Answer not - on DealerCONNECT not-under the Name pulldown menu not- by clicking the 9-dot "App" menu button A dashboard type of report, which presents the data with interactive charts and graphs, is designated by a _______ icon. - Correct Answer Gauge While in Card View, you can see the full survey response by clicking _________. - Correct Answer View Details Intentionally providing inaccurate contact information in NVDR/COIN to prevent an unhappy customer from receiving a survey is _________ interference. - Correct Answer direct If the available CX Survey Dashboard resources and bonus materials do not provide the answers you seek, you should _____________. - Correct Answer contact the InMoment Dealer Help Desk via email, phone or web form Response Rate is calculated by dividing the number of completed survey responses by the ___________. - Correct Answer number of surveys delivered Which tool gives you easy access to the most frequently used reports? - Correct Answer Field Reporting In Disposition Reports, the "Not Delivered Reason" column helps you identify why a survey email was not delivered. What can you do with that information? - Correct Answer Contact the customer for an updated email address, or have them opt-in to receive future surveys The Net Promoter Score (NPS) is based on the responses to which question? - Correct Answer How likely are you to recommend this dealership? Which tool enables you to search through customers' verbatim comments? - Correct Answer Case Exploration Unintentionally forgetting to verify and update a customer's contact information during a Sales or Service visit could possibly be considered __________ survey interference. - Correct Answer indirect After a case has been triggered, it is critical to contact the customer within __________. - Correct Answer 24 hours Who plays a role in creating a positive customer experience at your dealership? - Correct Answer Everyone Where can dealership personnel access the CX Survey Dashboard? - Correct Answer DealerCONNECT Once received, how long does a customer have to complete and submit the CX Survey? - Correct Answer 30 days Once a customer submits the CX Survey, the results are uploaded to the CX Survey Dashboard ___________. - Correct Answer in real time How long after Stellantis receives the record of a Sales or Service visit will the customer receive their survey invitation? - Correct Answer 3 days After a Sales or Service case trigger has been met, what else has to happen for a case to be created? - Correct Answer The customer must answer "Yes" to the follow-up question, "Do you want to be contacted by the dealer, based on your feedback?" Which report provides more information about the status of your dealership's CX Survey invitations? - Correct Answer Disposition Report Which tool allows you to use advanced search functions to look at both structured and unstructured verbatim comments and data responses? - Correct Answer not - Case Management / not - Field Reporting Where can you find the CX Survey Response Rate report? - Correct Answer Under Disposition Reporting