Correct Answers
When working on a nursing unit, the nurse recognizes that incomplete communication
errors most often occur during
a) staff meetings
b) the night shift
c) a handoff procedure
d) medication administration - ANSWERSc) a handoff procedure
A nurse attends an in-service aimed to educate staff about reporting hospital errors. The
nurse demonstrates understanding when listing which of the following as being NOT
consistent with creating culture of safety
a) creating a way to advise and compensate harmed patients
b) supporting care providers after adverse events
c) ensuring the negative consequences of disclosing errors serve as a guide
d) installing a nonpunative reporting system - ANSWERSc) ensuring the negative
consequences of disclosing errors serve as a guide
The nurse fails to demonstrate effective communication by engaging in what activity?
a) implementing a two-way exchange of information among patients and health
providers
b) making sure that unilateral information is exchanged between patients and nurses
c) making sure that the expectations and responsibilities of all are clearly understood
d) recognizing that effective communication is an active process for all involved -
ANSWERSb) making sure that unilateral information is exchanged between patients
and nurses
a nurse recognizes that strategies for clear, accurate communication to promote patient
safety include which if the following?
a) establishing a safe environment
b) maintaining a climate of closed communication
c) using unique interdisciplinary communication tools
d) using communication tools that promote vague communication - ANSWERSa)
establishing a safe environment
reporting what information is a violation of patient confidentiality
a) certain communicable diseases
b) child abuse
c) gunshot wounds
d) patient data in a nonprofessional setting - ANSWERSd) patient data in a
nonprofessional setting
, the nurse is teaching a patient who is alert and oriented about the medication, warfarin.
when teaching the patient about this drug the nurse emphasizes the need to be
consistent with vitamin K intake, which is found primarily in green leafy vegetables.
When the patients spouse come to visit, the patient states, "i can no longer consume
green leafy vegetables". this is an example of what type of failure cause by
communication problem?
a) system failure
b) reception failure
c) transmission failure
d) global aphasia - ANSWERSb) reception failure
which of the following is a description of metacommunication
a) communication style
b) non verbal communication
c) verbal communication
d) verbal and nonverbal communication - ANSWERSd) verbal and nonverbal
communication
when communicating about a patient with a health care provider from another culture,
the nurse states "the patient stopped taking his medications last week when he fell off
the wagon". the health care provider looks at the nurse blankly. this is an example of
a) connotation
b) information processing
c) time span between messages
d) nonverbal cultural variations - ANSWERSa) connotation
communication is a combination of
a) verbal and nonverbal behaviours
b) pitch, tone, and paralanguage
c) proxemics, touch, and kinesics
d) eye contact, facial expressions and nonverbal messages - ANSWERSa) verbal and
nonverbal behaviours
an adult patient responds to questions inappropriately. The nurse should do which of
the following
a) assume that the patient is depressed and seek further information
b) ask other staff members whether the patient is sick
c) leave the patient alone for now and return to reassess
d) observe the patients nonverbal behaviour - ANSWERSd) observe the patients
nonverbal behaviour
the nurse is caring for a 2 year old child on a pediatric unit. the childs parents have just
left the unit for the night. the child is standing at the edge of the crib and crying. which of
the following interventions is most appropriate for the nurse to use?
a) limit the use of kinesthetic approaches when caring for the child