MANAGER CERTIFICATION TEST QUESTIONS WITH
DETAILED VERIFIED ANSWERS (100% CORRECT
ANSWERS) /ALREADY GRADED
Which statements are true regarding 360 shift walks? Ans✓✓✓-
Confirms the operation is proceeding smoothly.
-Helps identify and reduce obstacles for your team.
-Allows guests to see and visit with a manager.
What is used each day to record events in the restaurant and to provide
manager-to-manager communication? Ans✓✓✓Manager's log.
All refrigerated/freezer units should have a hanging air thermometer.
Ans✓✓✓True
Where can you find the Operations Manual, which contains Zaxby's
processes and procedures? Ans✓✓✓Only on Zaxby's University.
A waste tracking system assists in accounting for all food that is:
(Choose all that apply.) Ans✓✓✓-Dropped on the floor
-Overcooked
-Assembled incorrectly
-Over its maximum hold
Always prep to your par levels, not just to the on-hand amounts itself.
Ans✓✓✓True
,Fill the sanitizer sink compartment with mixed quat sanitizer solution
that is approximately: Ans✓✓✓75°F-95°F
How many thawed tenders do you need to prep if you have 4 cases on
hand and the par level for that item is 9? Ans✓✓✓5
The quaternary sanitizer water mix for the cashier alley is replaced:
Ans✓✓✓Every 4 hours or when needed
Which solution is used to clean all exterior surfaces (with exception of
interior/exterior door) of the ice machine? Ans✓✓✓All-purpose cleaner
How do you determine the amount of an item to prep? Ans✓✓✓Subtract
the on-hand amount from the par level
After applying soap, how long must you scrub your hands? Ans✓✓✓20
seconds.
The ideal operating temperature for the walk-in freezer is: Ans✓✓✓0º
or below
During a 360⁰ shift walk, you notice the chef's base cooler is temping at
44º F. What corrective actions can you take to ensure food safety
standards are maintained? Ans✓✓✓Check the temperatures of all
, products in the cooler to see if the food has fallen into temperature
danger zone.
Which cutting board is used when slicing cucumbers and tomatoes?
Ans✓✓✓Green.
A team member shows up for work and is complaining of diarrhea and
vomiting. What should you do? Ans✓✓✓Send them home.
Which standard items should be placed in the folded condiment bag for
take-out and drive-thru Zalad orders? Ans✓✓✓Wrapped fork and
dressing packets.
The ideal operating temperature for all coolers is: Ans✓✓✓34ºF - 38ºF
As you conduct a 360⁰ shift walk in the dining room, you overhear a
guest complain that her sandwich has tomato slices despite ordering it
without tomatoes. According to Zaxby's core values and HEARD model
of guest recovery, what is the best solution for the guest's complaint?
Choose all that apply. Ans✓✓✓-Apologize to the guest and bring her a
fresh sandwich without tomatoes.
-Remind team members to check each order for modifications to ensure
items are prepared correctly.
-Remind team members that preparing orders correctly helps ensure
guest satisfaction and it prevents exposing sensitive guests to potential
food allergens.
DETAILED VERIFIED ANSWERS (100% CORRECT
ANSWERS) /ALREADY GRADED
Which statements are true regarding 360 shift walks? Ans✓✓✓-
Confirms the operation is proceeding smoothly.
-Helps identify and reduce obstacles for your team.
-Allows guests to see and visit with a manager.
What is used each day to record events in the restaurant and to provide
manager-to-manager communication? Ans✓✓✓Manager's log.
All refrigerated/freezer units should have a hanging air thermometer.
Ans✓✓✓True
Where can you find the Operations Manual, which contains Zaxby's
processes and procedures? Ans✓✓✓Only on Zaxby's University.
A waste tracking system assists in accounting for all food that is:
(Choose all that apply.) Ans✓✓✓-Dropped on the floor
-Overcooked
-Assembled incorrectly
-Over its maximum hold
Always prep to your par levels, not just to the on-hand amounts itself.
Ans✓✓✓True
,Fill the sanitizer sink compartment with mixed quat sanitizer solution
that is approximately: Ans✓✓✓75°F-95°F
How many thawed tenders do you need to prep if you have 4 cases on
hand and the par level for that item is 9? Ans✓✓✓5
The quaternary sanitizer water mix for the cashier alley is replaced:
Ans✓✓✓Every 4 hours or when needed
Which solution is used to clean all exterior surfaces (with exception of
interior/exterior door) of the ice machine? Ans✓✓✓All-purpose cleaner
How do you determine the amount of an item to prep? Ans✓✓✓Subtract
the on-hand amount from the par level
After applying soap, how long must you scrub your hands? Ans✓✓✓20
seconds.
The ideal operating temperature for the walk-in freezer is: Ans✓✓✓0º
or below
During a 360⁰ shift walk, you notice the chef's base cooler is temping at
44º F. What corrective actions can you take to ensure food safety
standards are maintained? Ans✓✓✓Check the temperatures of all
, products in the cooler to see if the food has fallen into temperature
danger zone.
Which cutting board is used when slicing cucumbers and tomatoes?
Ans✓✓✓Green.
A team member shows up for work and is complaining of diarrhea and
vomiting. What should you do? Ans✓✓✓Send them home.
Which standard items should be placed in the folded condiment bag for
take-out and drive-thru Zalad orders? Ans✓✓✓Wrapped fork and
dressing packets.
The ideal operating temperature for all coolers is: Ans✓✓✓34ºF - 38ºF
As you conduct a 360⁰ shift walk in the dining room, you overhear a
guest complain that her sandwich has tomato slices despite ordering it
without tomatoes. According to Zaxby's core values and HEARD model
of guest recovery, what is the best solution for the guest's complaint?
Choose all that apply. Ans✓✓✓-Apologize to the guest and bring her a
fresh sandwich without tomatoes.
-Remind team members to check each order for modifications to ensure
items are prepared correctly.
-Remind team members that preparing orders correctly helps ensure
guest satisfaction and it prevents exposing sensitive guests to potential
food allergens.
