RESTAURANT MANAGEMENT (UNIT 6) QUESTIONS WITH
DETAILED VERIFIED ANSWERS (100% CORRECT
ANSWERS) /ALREADY GRADED
Restaurant manager Shawn contacts the local humane society to
coordinate a day when the restaurant will donate 10 percent of its sales
to the humane society. For this event, both the restaurant and the
humane society work together to promote the event within their
networks. Which element of the marketing communications mix does
this MOST closely illustrate? Ans✓✓✓public relations
What kind of restaurant would be BEST marketed to college students?
Ans✓✓✓inexpensive and quick
During a charity 5K race, a restaurant sets up its food truck at thefinish
line and has a large sign on the food truck indicating that 10 percent of
its net proceeds will be contributed to the charity. Which element of the
marketing communications mix does this MOST closely illustrate?
Ans✓✓✓public relations
A customer complains to her server that her food was served cold. She
has not yet eaten her meal. The server offers to heat up or replace her
food and offers a free dessert to go along with the meal. Which step in
the five-step process for handling customer complaints does this
illustrate? Ans✓✓✓going above and beyond
During a conversation with a staff member, restaurant manager Ash
states, "What I'm hearing you say is that you're unhappy with the current
, work schedule." Which element of the communication model does this
statement illustrate? Ans✓✓✓feedback
In which step of the communication model does the recipient of the
message attempt to convert the message to what they believe is the
sender's original idea? Ans✓✓✓decoding
Why is it important in a conversation to make comments acknowledging
what has been said? Ans✓✓✓It signals and communicates listening.
During a conversation with her restaurant manager, Lyssa crosses her
legs away from him. What does Lyssa's body language signify to the
restaurant manager? Ans✓✓✓She is uncomfortable.
.
What is the last step in the five-step process for handling customer
complaints? Ans✓✓✓learn from the mistake
Brian has a code of ethics at his restaurant that states employees cannot
date. Upon being hired, Brian has every employee read the code of
ethics and sign a document indicating that they have read and
understood it. He finds out that two of his employees are dating. Could
he terminate his employees for this behavior? Ans✓✓✓Yes, there was a
clear policy against it.
DETAILED VERIFIED ANSWERS (100% CORRECT
ANSWERS) /ALREADY GRADED
Restaurant manager Shawn contacts the local humane society to
coordinate a day when the restaurant will donate 10 percent of its sales
to the humane society. For this event, both the restaurant and the
humane society work together to promote the event within their
networks. Which element of the marketing communications mix does
this MOST closely illustrate? Ans✓✓✓public relations
What kind of restaurant would be BEST marketed to college students?
Ans✓✓✓inexpensive and quick
During a charity 5K race, a restaurant sets up its food truck at thefinish
line and has a large sign on the food truck indicating that 10 percent of
its net proceeds will be contributed to the charity. Which element of the
marketing communications mix does this MOST closely illustrate?
Ans✓✓✓public relations
A customer complains to her server that her food was served cold. She
has not yet eaten her meal. The server offers to heat up or replace her
food and offers a free dessert to go along with the meal. Which step in
the five-step process for handling customer complaints does this
illustrate? Ans✓✓✓going above and beyond
During a conversation with a staff member, restaurant manager Ash
states, "What I'm hearing you say is that you're unhappy with the current
, work schedule." Which element of the communication model does this
statement illustrate? Ans✓✓✓feedback
In which step of the communication model does the recipient of the
message attempt to convert the message to what they believe is the
sender's original idea? Ans✓✓✓decoding
Why is it important in a conversation to make comments acknowledging
what has been said? Ans✓✓✓It signals and communicates listening.
During a conversation with her restaurant manager, Lyssa crosses her
legs away from him. What does Lyssa's body language signify to the
restaurant manager? Ans✓✓✓She is uncomfortable.
.
What is the last step in the five-step process for handling customer
complaints? Ans✓✓✓learn from the mistake
Brian has a code of ethics at his restaurant that states employees cannot
date. Upon being hired, Brian has every employee read the code of
ethics and sign a document indicating that they have read and
understood it. He finds out that two of his employees are dating. Could
he terminate his employees for this behavior? Ans✓✓✓Yes, there was a
clear policy against it.
