VERIFIED ANSWERS (100% CORRECT ANSWERS)
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What does GLOW stand for? Ans✓✓✓Greet
Listen
Offer
Wave
What does LAST stand for? Ans✓✓✓Listen
Apologize
Satisfy
Thank
Why do we close the bags before handing them to the customer?
Ans✓✓✓To preserve heat/So it stays HOT
Restrooms need to be checked? Ans✓✓✓Every 15 minutes
Restrooms should be thoroughly cleaned? Ans✓✓✓Daily
Where does the use by date sticker go on the tea urn? Ans✓✓✓On the
urn liner at the back of the urn
, How much ice should be on a cup? Ans✓✓✓2/3
Why do we fill cups with 2/3 full of ice? Ans✓✓✓Give the right ice to
drink ratio
What helps reduce the amount of fizz when dispensing drink?
Ans✓✓✓Holding cup at a slight angle as you fill it
why do we fill cups 1/2 with shake mix before we blend?
Ans✓✓✓Flavors blend better in a small amount
What is the correct temperature for brewing coffee? Ans✓✓✓185 F-195
F
What is the ideal temperature the lobby should be at? Ans✓✓✓70 F-74
F
Why is 44oz of unsweet tea removed before making it sweet tea?
Ans✓✓✓Gives room for sugar to be added gives the right portion of
sugar and tea for a consistent flavor
how long do you stir gravy for? Ans✓✓✓Vigorously for 2 minutes and
let stand for another 2 minutes