Agent Certification Exam
Using this set will get you a passing score of 95%.
Actual Questions & Answers with Rationales
This comprehensive resource includes:
✔ 100% updated Georgia Access Agent Certification content
✔ Actual exam-style questions and verified answers
✔ Expert-reviewed rationales for every answer
choice
✔ Complete coverage of policy types, eligibility, plan
administration, and compliance
,### 1. Which of the following is not a requirement for handling
Personally Identifiable Information (PII) and Protected Health
Information (PHI)?
a) All information received must be kept confidential in accordance
with applicable state and federal laws and regulations
b) Only information required to assist the consumer can be
gathered/collected
c) Store all consumer PII and PHI on a backup device
d) Only share consumer PII and PHI with those who are authorized to
receive such information
Correct Answer: c) Store all consumer PII and PHI on a backup device
Expert Rationale:
While ensuring the security and confidentiality of PII and PHI is
mandatory, storing data on a backup device is a technical measure
that, although useful, is not explicitly mandated as a requirement in
handling PII/PHI. The focus is on confidentiality, minimum necessary
,collection, and authorized sharing of information. Proper backup
procedures may be part of a broader data management policy but are
not individually stipulated by HIPAA or related privacy regulations as a
core handling requirement.
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### 2. If you suspect or witness a breach involving unsecured
Personally Identifiable Information (PII), what is the first thing you
should do?
a) Nothing
b) Alert the media
c) Call the consumer whose PII was compromised
d) Report the incident immediately to Georgia Access and no later than
twenty-four (24) hours after discovery of the incident
Correct Answer: d) Report the incident immediately to Georgia Access
and no later than twenty-four (24) hours after discovery of the incident
Expert Rationale:
Immediate reporting is critical to mitigate damage and ensure proper
response to a data breach. HIPAA and Georgia Access policies require
, breaches to be reported as soon as discovered — no later than 24
hours. This facilitates timely containment, notification, and corrective
actions. Contacting consumers or alerting media prematurely, without
official coordination, could lead to misinformation or non-compliance
with reporting guidelines.
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### 3. Fill in the blank: When violations result in monetary fines from
the state or federal government, the fines associated with the
violation are considered _____.
a) Civil penalties
b) Criminal penalties
c) Federal penalties
d) Negligible
Correct Answer: a) Civil penalties
Expert Rationale: