CERTIFICATION NEA BC 2026
STUDY GUIDE TEST PAPER
QUESTIONS AND SOLUTIONS
GRADED A+
◉ Appreciative Inquiry. Answer: Belief that all staff have positive
attributes to contribute to the organization
Question the staff to discover their talents and insights
◉ arbitration. Answer: hired impartial 3rd party to review all details of
the grievance and give final award
union or employer has 30 days after final award to file and exception
◉ Behavioral Theory 4 categories. Answer: Autocratic, Democratic,
Permissive or 'laissez-faire', Bureaucratic
◉ BOOLEAN logic to search literature. Answer: AND/OR/NOT
◉ Bruce Tucker's 5 stages of team formation. Answer: forming,
storming, norming, performing, adjourning/mourning
◉ Budget cycle includes:. Answer: development
monitoring
reporting
, justifying
variance analysis
◉ capitation. Answer: payment arrangement where providers are paid a
pre-arranged amount for each person/member assigned to them over a
certain period of time often whether they use it or not
◉ CMI (Case Mix Index). Answer: average relative DRG weight of a
hospital's inpatient discharges, calculated by summing the Medicare
Severity-Diagnosis Related Group (MS-DRG) weight for each discharge
and dividing the total by the number of discharges.
◉ Comfort Theory 2002
Kathy Kolcaba. Answer: Builds on the relationship between the comfort
provided by the nurse and its positive effects on health-seeking
behaviors
◉ Comprehensive Unit-based Safety Programs (CUSP). Answer:
developed at Johns Hopkins with support from AHRQ
improve safety in organizations
combines behaviors with clinical elements (EBPs)
◉ Contigency Theory. Answer: Situational Leadership
◉ Contingency Theorist - Fred Fiedler. Answer: 3 leadership factors that
influence outcomes: 1)manager-follower relationship, 2) task structure -