CERTIFICATION NEA BC 2026
COMPLETE QUESTIONS AND
VERIFIED ANSWERS GRADED A+
◉ A key consideration in the process of group dynamics for the nurse
manager to remember is that the stage of group formation a where work
is most effective is the:
a. Norming stage
b. Storming stage
c. Forming stage
d. Performing stage. Answer: d. Performing stage
The performing stage is the final stage of group formation, where the
energy of the group is focused on achieving its goals in a collaborative
atmosphere.
Forming: In the beginning, when a new team forms, individuals will be
unsure of the team's purpose, how they fit in, and whether they'll work
well with one another. They may be anxious, curious, or excited to get
going. However they feel, they'll be looking to the team leader for
direction. This may take some time, as people get to know their new
colleagues and one another's ways of working.
Storming: people start to push against the established boundaries.
Conflict or friction can also arise between team members as their true
characters - and their preferred ways of working - surface and clash with
,other people's. At this stage team members may challenge your authority
or management style, or even the team's mission.
Norming: People start to resolve their differences, appreciate one
another's strengths, and respect your authority as a leader. Now that they
know one another better, your team members will feel more comfortable
asking for help and offering constructive feedback.
◉ A model that treats errors as system failures and encourages error
identification and correction without placing blame on individuals in an
attempt to improve patient safety is called:
a. Just culture
b. Emotional intelligence
c. Transformational Leadership
d. Appreciative Inquiry. Answer: a. Just culture
In a just culture, patient safety is enhanced by treating errors as system
failures and encouraging error identification and correction without
placing blame on individuals.
◉ A nurse leader feels there are issues on the unit preventing the staff
from improving their patient experience scores. Evidence-based
practices have been identified, education provided, and strategies
implemented. However, results are not improving. What qualitative
design could be used to gain insight into future strategies?
a. Ethnographic
b. Predictive
c. Descriptive
,d. Case Study. Answer: a. Ethnographic
Helps describe the culture within which people live their daily lives and
the impact of this culture on their behavior.
◉ A nurse leader must realize that in order for innovation to occur in
staff nurses' practice, the leader must also manage based on the
principles of innovation. Which behavior is an innovation principle?
a. create innovation skills, knowledge and attitudes
b. limit the allocation of resources to support innovation
c. change in difficult; staff and leaders will always embrace it
d. limit the interaction with staff along the journey from idea to
implementation. Answer: a. create innovation skills, knowledge and
attitudes
◉ A staff nurse describes the CNO as a transformational leader. This
CNO keeps an open door policy and is eager and caring when the nurses
stop by. In addition, the CNO motivates the nursing staff to collaborate
on initiatives for a healthy work environment. Which transformational
leadership characteristics are described?
a. providing inspiration and enthusiasm, creating harmony and fostering
horizontal and vertical communication.
b. providing protection, direction and clarity
c. focusing on short-term goals and initiatives
d. promoting responsibility, fairness, and honesty. Answer: a. providing
inspiration and enthusiasm, creating harmony and fostering horizontal
and vertical communication.
, ◉ An important strategy for nurse executive succession planning is to:
a. Allow for job sharing of nursing leaders so they learn to work as a
team
b. Include nurse leaders as part of the senior management team
c. Provide exposure to medical staff leadership committees
d. Provide flexible schedules for nurse leaders to attend educational
training.. Answer: b. Include nurse leaders as part of the senior
management team
◉ As CNO, you have pulled together a group to work on a major
modification to the Surgical Intensive Care Unit (SICU). Informal
leaders begin to emerge. This stage of group development is known as:
a. Norming stage
b. Storming stage
c. Forming stage
d. Performing stage. Answer: b. Storming stage
In this stage of group development, members of the group compete for
position, power, and status; informal leaders may emerge
◉ As a leader of the crisis management team responding to a serious
issue regarding contaminated implants placed in patients during surgery,
the nurse executive applies this essential approach to maintain public
trust:
a. Sunshine Act
b. Public Notice
c. Town hall meetings