TEXAS ROADHOUSE SERVER VALIDATION
TEST 2025-2026 QUESTIONS AND CORRECT
ANSWERS GRADED A+
What should you check for when greeting your table?
plates, silverware, bread, peanuts
What three words describe engage?
knowledgeable, passionate, care/concern
What happens during the engage step?
serve drinks, use drink name and offer straws, offer menu assistance, suggestively
sell/upsell, take order with pivot points, repeat order, describe steak temps, refill
bread (if needed), ring in order
How long do you have to ring in drinks?
2-3 min
What to do if your table gives you an appetizer order and entrée order at the same
time?
Wait 5 minutes to ring in food or wait till appetizer is delivered to table
,What items should you be suggesting?
upsells (loadings like mushrooms/onions, cheese and bacon, or marshmallows and
caramel), drinks from bar
How long should it take you to ring in drinks/apps/entrees?
2-3 min
What are the foundations of service of H.E.A.R.T.?
Why are they so important?
What are some key points when taking a guests order?
use pivot points, make eye contact, repeat order, describe steak temps
What is a pivot point? Why is it important?
A pivot point is the seating order of guest. It makes it so that food does not auction
off food.
, What is our mission statement?
Legendary Food, Legendary Service
What is our story?
Legendary Margaritas, Ice Cold Beers, Hand Cut Steaks, Made-from-Scratch Sides
and Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs
What should you do if your table tells you their silverware or plate is dirty?
Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware
What is the temperature danger zone?
40-140
When should you wash your hands?
After using the restroom, bussing plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you?
HEART means giving legendary service to every customer. Greeting tables and
serving tables with an amazing and attentive attitude that ensures your customers
will want to come back.
TEST 2025-2026 QUESTIONS AND CORRECT
ANSWERS GRADED A+
What should you check for when greeting your table?
plates, silverware, bread, peanuts
What three words describe engage?
knowledgeable, passionate, care/concern
What happens during the engage step?
serve drinks, use drink name and offer straws, offer menu assistance, suggestively
sell/upsell, take order with pivot points, repeat order, describe steak temps, refill
bread (if needed), ring in order
How long do you have to ring in drinks?
2-3 min
What to do if your table gives you an appetizer order and entrée order at the same
time?
Wait 5 minutes to ring in food or wait till appetizer is delivered to table
,What items should you be suggesting?
upsells (loadings like mushrooms/onions, cheese and bacon, or marshmallows and
caramel), drinks from bar
How long should it take you to ring in drinks/apps/entrees?
2-3 min
What are the foundations of service of H.E.A.R.T.?
Why are they so important?
What are some key points when taking a guests order?
use pivot points, make eye contact, repeat order, describe steak temps
What is a pivot point? Why is it important?
A pivot point is the seating order of guest. It makes it so that food does not auction
off food.
, What is our mission statement?
Legendary Food, Legendary Service
What is our story?
Legendary Margaritas, Ice Cold Beers, Hand Cut Steaks, Made-from-Scratch Sides
and Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs
What should you do if your table tells you their silverware or plate is dirty?
Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware
What is the temperature danger zone?
40-140
When should you wash your hands?
After using the restroom, bussing plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you?
HEART means giving legendary service to every customer. Greeting tables and
serving tables with an amazing and attentive attitude that ensures your customers
will want to come back.
