QUESTIONS WITH ANSWERS GRADED A+
● Are rules, regulations, and standards established by international agencies and
committees binding on the operation of hospitality properties in the United States?.
Answer: Only if they are adopted by our government and incorporated into statutory codes.
● Facilities management skills can be learned on the job and formal training is
unnecessary.. Answer: False
● The structural or building envelope consists of all of the following except:. Answer:
.the exterior walls only
● The National Fire Protection Association is:. Answer: An associatioin of groups,
companies, and individuals interested in fire safety.
● The most common roofing system for hospitality properties is:. Answer: floodcoat
roof.
● The World Travel and Tourism Council provides regular guidance and training
materials for facilities managers related to environmental best practices.. Answer: True
● There is currently no category of LEED certification specifically designed for the
hospitality industry.. Answer: True
● Material Safety Data Sheets (MSDS) detail the use and storage of chemicals and
hazardous materials for employee use mandated by:. Answer: OSHA
● Facilities management training or certification is not necessary for success in the
hospitality industry.. Answer: False
● Electrical appliance testing is conducted by which of the following third-party
independent agencies?. Answer: the Underwriters Laboratory
● Although they can amass enormous amounts of detailed information what is the one
thing that computers cannot do?. Answer: Think and make decisions
● Automatic data processing becomes a tool for the facilities manager when it is
incorporated into which of the following formats?. Answer: Computerized Facilities
, Management System (CFMS)
● Work requests can be entered into the CFMS/CMMS by all of the following except:.
Answer: hotel guests
● There is overlap between (1) the building's operations systems and (2) the facilities
management technological automated systems.. Answer: True
● The HVAC cannot be controlled by the CFMS (or the CMMS).. Answer: False
● Computer-specific systems add to the facilities manager's workload because:.
Answer: The must be supported and maintained by the facilities manager
● All managers depend on accurate and timely information to support good
management decisions:. Answer: True
● Facilities managers can derive much-needed data from all of the following sources in
a facility except from:. Answer: making guesses as to what might happen in the future
● To use the "Dashboard Approach" to managing a property or facility, the facilities
manager must:. Answer: Establish a few specific "condition indicators" from routine
information
● Awareness of current events at the local, national, and international levels provide
critical planning information for the facilities manager.. Answer: True
● Alterations and changes to the facilities work schedule are easy to accommodate
and can be made quickly.. Answer: False
● The primary staff members of a hospitality business should adhere to the same
priority of work system as the facilities department when requesting work to be done..
Answer: True
● It is not necessary for other hospitality managers to notify the facilities department
as to the most appropriate scheduling times to conduct normal or low priority work..
Answer: False
● Repetitive maintenance requirements not previously detected prior to organizing a
maintenance work schedule:. Answer: should be incorporated into a predictive maintenance
program so as not to affect the other operational departments
● The facilities manager must never forget that his or her actions must always _______
the operations departments.. Answer: Support the activities of