COMPUTER TECHNOLOGY 12 CHAPTER 4 PRACTICE QUIZ
WITH ACCURATE ANSWERS
_____ law predicts the CPU processing power will double every 24 months
A. Cook's
B. Von Neuman
C. Gate's
D. Moore's correct answer Moore's
A CPU register is best described as what?
A. A cache memory used to store hardware information
B. A temporary memory storage unit.
C. The CPU clock signal generator.
D. The trademark associated with the brand of CPU. correct answer A temporary
memory storage unit.
A CPU that is designed with less than the typical number of instructional
commands is referred to as ______ type of CPU.
A. Dynamic
B. RISC
C. Hybrid
D. Static correct answer RISC
A technician realizes the problem a customer is having before the customer is
done explaining all the symptoms. Which of the following is the BEST action for
the technician to take?
,A. Continue listening to the customer's explanation until they are finished then
refer them to a website so the customer can find the proper resolution.
B. Ask the customer to repeat the problem and all the symptoms several times in
order for the technician to verify all the facts.
C. Finish listening to the customer's explanation without interrupting if it will not
take an excessive amount of time.
D. Politely tell the customer that the technician knows the proper solution and
that no further explanation is necessary. correct answer Finish listening to the
customer's explanation without interrupting if it will not take an excessive
amount of time.
A user calls the help desk because a solution that was previously suggested by
another technician did not solve the user's issue. Which of the following is the
MOST appropriate response?
A. "Please hold while I transfer you to the previous technician, so a proper
solution can be met."
B. "Please explain the issue and I will work to resolve it."
C. "My supervisor is the appropriate person to speak with about your issue."
D. "Let me help you to resolve this issue, since that technician does not know how
to fix it.." correct answer Please explain the issue and I will work to resolve it.
A user calls to report that a notice keeps appearing on their screen whenever they
try to pull down video clips from a website. The notice says "This category is being
blocked because it is streaming media. Please click continue to use your assigned
quota time." The technician is aware that a new web filtering application was
recently implemented which assigns a 120-minute quota on streaming media and
a message appears allowing the user to continue. Which of the following is the
BEST response for the technician to give the user?
, A. "If you read the entire notice screen it clearly states that you should click
continue. Did you read the entire notice?"
B. "Since video takes a large amount of bandwidth, management has
implemented a policy limit what each user can download and watch."
C. "A new application was introduced to help improve and manage the network.
The video should appear once you select continue on the messa correct answer A
new application was introduced to help improve and manage the network. The
video should appear once you select continue on the message.
A user needs a new gaming computer which can be both fast and quiet. Which of
the following should MOST likely be installed to meet the user's requirements?
A. Liquid-based cooling system
B. Passive cooling system
C. Thermal Paste
D. Low RPM fans correct answer Liquid-based cooling system
After responding immediately to a dispatch, a technician arrives to resolve the
customer's issue. The customer appears to be angry that they have waited so long
for a response. Which of the following is the BEST course of action for the
technician to take?
A. Inform the manager of the customer's behavior and then focus on completing
the task in an expedited manner.
B. Empathize with the customer's urgency and inform them that the current
service level agreement allows for an eight hour response time.
C. Empathize with the customer and focus on completing the task in an expedited
manner. Upon closure, document the situation and inform the manager.
D. Contact dispatch immediately and request to speak to a manager to determine
the breakdown in the response time. correct answer Empathize with the
WITH ACCURATE ANSWERS
_____ law predicts the CPU processing power will double every 24 months
A. Cook's
B. Von Neuman
C. Gate's
D. Moore's correct answer Moore's
A CPU register is best described as what?
A. A cache memory used to store hardware information
B. A temporary memory storage unit.
C. The CPU clock signal generator.
D. The trademark associated with the brand of CPU. correct answer A temporary
memory storage unit.
A CPU that is designed with less than the typical number of instructional
commands is referred to as ______ type of CPU.
A. Dynamic
B. RISC
C. Hybrid
D. Static correct answer RISC
A technician realizes the problem a customer is having before the customer is
done explaining all the symptoms. Which of the following is the BEST action for
the technician to take?
,A. Continue listening to the customer's explanation until they are finished then
refer them to a website so the customer can find the proper resolution.
B. Ask the customer to repeat the problem and all the symptoms several times in
order for the technician to verify all the facts.
C. Finish listening to the customer's explanation without interrupting if it will not
take an excessive amount of time.
D. Politely tell the customer that the technician knows the proper solution and
that no further explanation is necessary. correct answer Finish listening to the
customer's explanation without interrupting if it will not take an excessive
amount of time.
A user calls the help desk because a solution that was previously suggested by
another technician did not solve the user's issue. Which of the following is the
MOST appropriate response?
A. "Please hold while I transfer you to the previous technician, so a proper
solution can be met."
B. "Please explain the issue and I will work to resolve it."
C. "My supervisor is the appropriate person to speak with about your issue."
D. "Let me help you to resolve this issue, since that technician does not know how
to fix it.." correct answer Please explain the issue and I will work to resolve it.
A user calls to report that a notice keeps appearing on their screen whenever they
try to pull down video clips from a website. The notice says "This category is being
blocked because it is streaming media. Please click continue to use your assigned
quota time." The technician is aware that a new web filtering application was
recently implemented which assigns a 120-minute quota on streaming media and
a message appears allowing the user to continue. Which of the following is the
BEST response for the technician to give the user?
, A. "If you read the entire notice screen it clearly states that you should click
continue. Did you read the entire notice?"
B. "Since video takes a large amount of bandwidth, management has
implemented a policy limit what each user can download and watch."
C. "A new application was introduced to help improve and manage the network.
The video should appear once you select continue on the messa correct answer A
new application was introduced to help improve and manage the network. The
video should appear once you select continue on the message.
A user needs a new gaming computer which can be both fast and quiet. Which of
the following should MOST likely be installed to meet the user's requirements?
A. Liquid-based cooling system
B. Passive cooling system
C. Thermal Paste
D. Low RPM fans correct answer Liquid-based cooling system
After responding immediately to a dispatch, a technician arrives to resolve the
customer's issue. The customer appears to be angry that they have waited so long
for a response. Which of the following is the BEST course of action for the
technician to take?
A. Inform the manager of the customer's behavior and then focus on completing
the task in an expedited manner.
B. Empathize with the customer's urgency and inform them that the current
service level agreement allows for an eight hour response time.
C. Empathize with the customer and focus on completing the task in an expedited
manner. Upon closure, document the situation and inform the manager.
D. Contact dispatch immediately and request to speak to a manager to determine
the breakdown in the response time. correct answer Empathize with the
