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Lenovo Warranty Service Authorization
Exams RWSTO16 RWST217 Actual Exam
2026/2027 – Complete Exam-Style Questions
with Detailed Rationales | 100% Verified –
Pass Guaranteed – A+ Graded
Lenovo Warranty Policies & Coverage
Q1: A customer purchases a ThinkPad in the United States but is relocating to Germany for
work. They ask if their warranty will be valid there. What should the technician explain
regarding International Warranty Service (IWS)?
A. IWS is valid for all Lenovo products regardless of where they were purchased, with no
restrictions.
B. IWS is not available for ThinkPad products; they must return to the US for service.
C. IWS coverage depends on the specific product model and region; the customer must check
eligibility on the Lenovo support site.
D. The warranty is void once the device leaves the country of purchase.
Correct Answer: C
Rationale: This choice is correct because International Warranty Service (IWS) availability
varies by product model and region, and is not universal. The customer must verify their specific
machine type and serial number against the IWS eligibility list for the destination country.
Q2: A customer brings in a ThinkCentre with a cracked screen. The customer states the unit fell
off the desk. Under which warranty condition is this damage categorized?
A. Standard Limited Warranty
B. Accidental Damage Protection (ADP)
C. Manufacturer Defect
D. On-Site Warranty
Correct Answer: B
,2
Rationale: Accidental Damage Protection (ADP) specifically covers drops, spills, and other
physical accidents. The Standard Limited Warranty typically excludes physical damage like
cracked screens caused by drops unless ADP was purchased.
Q3: When is the start date of a standard Lenovo warranty if the customer does not have a proof
of purchase?
A. The date the customer registered the device online.
B. The date of manufacture (ship date) from the factory plus a standard buffer period (e.g., 60
days for retail).
C. The date the technician first inspects the device.
D. The date the operating system was first activated.
Correct Answer: B
Rationale: This choice is correct because in the absence of a proof of purchase, the warranty start
date defaults to the manufacture date (ship date) plus a grace period to account for time in the
sales channel.
Q4: A customer complains that their laptop battery only lasts 30 minutes compared to the 8 hours
when new. They demand a warranty replacement. How should the technician respond?
A. Replace the battery immediately under the standard warranty.
B. Explain that batteries are consumables with limited life and are only covered if they fail
completely within the first year.
C. Tell the customer they must have misused the battery by overcharging it.
D. Advise the customer to buy a third-party battery as Lenovo batteries are defective.
Correct Answer: B
Rationale: This choice is correct because batteries are considered consumables with gradual
capacity loss (degradation) over time. Standard warranty coverage usually applies only to
premature total failure, not reduced capacity due to normal aging and usage.
Q5: Which of the following scenarios would void the warranty on a Lenovo device?
A. Installing a Linux operating system.
,3
B. Upgrading the RAM using a third-party module.
C. Opening the chassis to clean the dust fans, causing no damage.
D. Performing a repair using non-Lenovo parts that caused subsequent damage.
Correct Answer: D
Rationale: This choice is correct because using unauthorized or non-Lenovo parts that cause
damage voids the warranty for that specific damage. Installing Linux or upgrading RAM (if
designed to be user-upgradable) generally does not void the warranty, nor does opening the
chassis if done without damage.
Q6: A customer wants to transfer the warranty of their used IdeaPad to a friend. What is required
for this transfer?
A. The original owner must call Lenovo to deactivate the warranty first.
B. The new owner must provide the original proof of purchase (invoice) to Lenovo.
C. Warranty transfers are not allowed under any circumstances.
D. The new owner simply needs to register the serial number in their name on the Lenovo
website.
Correct Answer: B
Rationale: This choice is correct because warranty ownership is tied to the proof of purchase.
The new owner needs the original invoice to prove the chain of ownership and the start date of
the warranty for the transfer to be processed.
Q7: What is the primary difference between "Depot" warranty and "On-Site" warranty service
types?
A. Depot service sends a technician to the customer's home, while On-Site requires the customer
to mail the device.
B. Depot service requires the customer to ship the device to a repair center, while On-Site sends
a technician to the customer.
C. Depot service is only for servers, while On-Site is only for laptops.
D. Depot service covers software issues, while On-Site covers only hardware.
Correct Answer: B
, 4
Rationale: This choice is correct because Depot service involves the customer shipping the unit
(often via a pre-paid box) to a centralized repair facility, whereas On-Site service dispatches a
technician to perform the repair at the customer's location.
Q8: A customer spilled coffee on their laptop keyboard. They have a 3-year Standard Warranty
but no ADP. What is the appropriate response?
A. Repair the keyboard under warranty as a "goodwill" gesture.
B. Inform the customer that liquid damage is excluded under the Standard Warranty and offer a
paid repair quote.
C. Tell the customer to let it dry for 48 hours and it will work fine.
D. Advise the customer to claim the coffee was defective to get it covered.
Correct Answer: B
Rationale: This choice is correct because liquid damage is a specific exclusion under the
Standard Warranty (Accidental Damage Protection is required for such coverage). The technician
must offer a paid repair option instead.
Q9: A technician looks up the warranty status of a ThinkPad using the serial number. The status
shows "Expired." What is the most appropriate next step to verify the date?
A. Ask the customer when they think they bought it and reset the date manually.
B. Check the BIOS date and assume the warranty is valid if it matches.
C. Request the customer's proof of purchase to see if the warranty start date needs to be updated
in the system.
D. Tell the customer the system is never wrong and the device is definitely out of warranty.
Correct Answer: C
Rationale: This choice is correct because the system automatically defaults to the ship date if no
proof of purchase is on file. Providing a valid invoice can extend the warranty start date to the
actual purchase date, potentially bringing the device back into coverage.
Q10: Which of the following is considered "normal wear and tear" and is NOT covered by the
warranty?
A. The hard drive fails after 6 months of use.
Lenovo Warranty Service Authorization
Exams RWSTO16 RWST217 Actual Exam
2026/2027 – Complete Exam-Style Questions
with Detailed Rationales | 100% Verified –
Pass Guaranteed – A+ Graded
Lenovo Warranty Policies & Coverage
Q1: A customer purchases a ThinkPad in the United States but is relocating to Germany for
work. They ask if their warranty will be valid there. What should the technician explain
regarding International Warranty Service (IWS)?
A. IWS is valid for all Lenovo products regardless of where they were purchased, with no
restrictions.
B. IWS is not available for ThinkPad products; they must return to the US for service.
C. IWS coverage depends on the specific product model and region; the customer must check
eligibility on the Lenovo support site.
D. The warranty is void once the device leaves the country of purchase.
Correct Answer: C
Rationale: This choice is correct because International Warranty Service (IWS) availability
varies by product model and region, and is not universal. The customer must verify their specific
machine type and serial number against the IWS eligibility list for the destination country.
Q2: A customer brings in a ThinkCentre with a cracked screen. The customer states the unit fell
off the desk. Under which warranty condition is this damage categorized?
A. Standard Limited Warranty
B. Accidental Damage Protection (ADP)
C. Manufacturer Defect
D. On-Site Warranty
Correct Answer: B
,2
Rationale: Accidental Damage Protection (ADP) specifically covers drops, spills, and other
physical accidents. The Standard Limited Warranty typically excludes physical damage like
cracked screens caused by drops unless ADP was purchased.
Q3: When is the start date of a standard Lenovo warranty if the customer does not have a proof
of purchase?
A. The date the customer registered the device online.
B. The date of manufacture (ship date) from the factory plus a standard buffer period (e.g., 60
days for retail).
C. The date the technician first inspects the device.
D. The date the operating system was first activated.
Correct Answer: B
Rationale: This choice is correct because in the absence of a proof of purchase, the warranty start
date defaults to the manufacture date (ship date) plus a grace period to account for time in the
sales channel.
Q4: A customer complains that their laptop battery only lasts 30 minutes compared to the 8 hours
when new. They demand a warranty replacement. How should the technician respond?
A. Replace the battery immediately under the standard warranty.
B. Explain that batteries are consumables with limited life and are only covered if they fail
completely within the first year.
C. Tell the customer they must have misused the battery by overcharging it.
D. Advise the customer to buy a third-party battery as Lenovo batteries are defective.
Correct Answer: B
Rationale: This choice is correct because batteries are considered consumables with gradual
capacity loss (degradation) over time. Standard warranty coverage usually applies only to
premature total failure, not reduced capacity due to normal aging and usage.
Q5: Which of the following scenarios would void the warranty on a Lenovo device?
A. Installing a Linux operating system.
,3
B. Upgrading the RAM using a third-party module.
C. Opening the chassis to clean the dust fans, causing no damage.
D. Performing a repair using non-Lenovo parts that caused subsequent damage.
Correct Answer: D
Rationale: This choice is correct because using unauthorized or non-Lenovo parts that cause
damage voids the warranty for that specific damage. Installing Linux or upgrading RAM (if
designed to be user-upgradable) generally does not void the warranty, nor does opening the
chassis if done without damage.
Q6: A customer wants to transfer the warranty of their used IdeaPad to a friend. What is required
for this transfer?
A. The original owner must call Lenovo to deactivate the warranty first.
B. The new owner must provide the original proof of purchase (invoice) to Lenovo.
C. Warranty transfers are not allowed under any circumstances.
D. The new owner simply needs to register the serial number in their name on the Lenovo
website.
Correct Answer: B
Rationale: This choice is correct because warranty ownership is tied to the proof of purchase.
The new owner needs the original invoice to prove the chain of ownership and the start date of
the warranty for the transfer to be processed.
Q7: What is the primary difference between "Depot" warranty and "On-Site" warranty service
types?
A. Depot service sends a technician to the customer's home, while On-Site requires the customer
to mail the device.
B. Depot service requires the customer to ship the device to a repair center, while On-Site sends
a technician to the customer.
C. Depot service is only for servers, while On-Site is only for laptops.
D. Depot service covers software issues, while On-Site covers only hardware.
Correct Answer: B
, 4
Rationale: This choice is correct because Depot service involves the customer shipping the unit
(often via a pre-paid box) to a centralized repair facility, whereas On-Site service dispatches a
technician to perform the repair at the customer's location.
Q8: A customer spilled coffee on their laptop keyboard. They have a 3-year Standard Warranty
but no ADP. What is the appropriate response?
A. Repair the keyboard under warranty as a "goodwill" gesture.
B. Inform the customer that liquid damage is excluded under the Standard Warranty and offer a
paid repair quote.
C. Tell the customer to let it dry for 48 hours and it will work fine.
D. Advise the customer to claim the coffee was defective to get it covered.
Correct Answer: B
Rationale: This choice is correct because liquid damage is a specific exclusion under the
Standard Warranty (Accidental Damage Protection is required for such coverage). The technician
must offer a paid repair option instead.
Q9: A technician looks up the warranty status of a ThinkPad using the serial number. The status
shows "Expired." What is the most appropriate next step to verify the date?
A. Ask the customer when they think they bought it and reset the date manually.
B. Check the BIOS date and assume the warranty is valid if it matches.
C. Request the customer's proof of purchase to see if the warranty start date needs to be updated
in the system.
D. Tell the customer the system is never wrong and the device is definitely out of warranty.
Correct Answer: C
Rationale: This choice is correct because the system automatically defaults to the ship date if no
proof of purchase is on file. Providing a valid invoice can extend the warranty start date to the
actual purchase date, potentially bringing the device back into coverage.
Q10: Which of the following is considered "normal wear and tear" and is NOT covered by the
warranty?
A. The hard drive fails after 6 months of use.
