Test Bank For
Understanding Human Behavior and the Social Environment 12th Edition by Charles Zastrow,
Sarah L. Hessenauer
Chapters 1-16
Chapter 1
EPAS EPAS Competency/Practice Behavior Multiple True or Essay
# Choice False
2.1.1 Identify as a professional social worker and conduct oneself 25 2
accordingly
2.1.1b Practice personal reflection and self-correction to assure 17, 25 23 12
continual professional development
2.1.1c Attend to professional roles and boundaries 18, 21-25 25 15
2.1.2 Apply social work ethical principles to guide professional 25 9
practice
2.1.2a Recognize and manage personal values in a way that allows 25
professional values to guide practice
2.1.2b Make ethical decisions by applying standards of the 9, 25 8 5, 6
National Association of Social Workers Code of Ethics and,
as applicable, of the International Federation of Social
Workers/International Association of Schools of Social
work Ethics in Social Work, Statement of Principles
2.1.2c Tolerate ambiguity in resolving ethical conflicts 25 7
2.1.2d Apply strategies of ethical reasoning to arrive at principled 25 7
decisions
2.1.3 Apply critical thinking to inform and communicate 10, 25 3, 13-
professional judgments 15
2.1.3b Analyze models of assessment, prevention, intervention, and 19, 25 13-14
evaluation
2.1.4 Engage diversity and difference in practice 5, 17, 25 4, 23 3, 12
2.1.4a Recognize the extent to which a culture’s structures and 7, 25 5
values may oppress, marginalize, alienate, or create or
enhance privilege and power
2.1.4b Gain sufficient self-awareness to eliminate the influence of 17, 25 23 12
personal biases and values in working with diverse groups
2.1.5a Understand forms and mechanisms of oppression and 6, 25
discrimination
2.1.5b Advocate for human rights and social and economic justice 11, 25 6
2.1.7 Apply knowledge of human behavior and the social 1-25 1-25 1-15
environment
2.1.7a Utilize conceptual frameworks to guide the processes of 1-25 1-25 1-15
assessment, intervention, and evaluation
2.1.7b Critique and apply knowledge to understand person and 1-25 1-25 1-15
environment
2.1.9a Continuously discover, appraise, and attend to changing 19-20, 25 14
locales, populations, scientific and technological
developments, and emerging societal trends to provide
relevant services
2.1.10 Engage, assess, intervene, and evaluate with individuals, 2, 14-15, 1, 19-21 1, 11,
families, groups, organizations, and communities 25 15
2.1.10e Assess client strengths and limitations 1 8, 25
2.1.10k Negotiate, mediate, and advocate for clients 21, 25 15
,Learning Objectives (LO) Multiple True/ Essay
Choice False
LO 1-1. Explain the importance of foundation knowledge for social 1-3 1-2 1
work with an emphasis on assessment
LO 1-2. Review the organization of this book that emphasizes life-span 4 3 2
development
LO 1-3. Describe important concepts for understanding human 5-11 4-10 3-6
behavior (that are stressed throughout the book and include human
diversity, cultural competency, oppression, populations-at-risk,
empowerment, the strengths perspective, resiliency, human rights,
and critical thinking about ethical issues)
LO 1-4. Employ a conceptual framework for understanding human 12-13 11-18 7-10
behavior and the social environment: ecosystems theory
LO 1-5. Recognize people’s involvement with multiple systems in the 14 19
social environment
LO 1-6. Examine human behavior in the context of community macro 15-19 20-24 11-14
systems
LO 1-7. Examine human behavior in and with organizational macro 20
systems
LO 1-8. Recognize social worker roles in organizational and 21-24 25 15
community systems
LO 1-9. Identify knowledge, skills, and values necessary for generalist 25
social work practice
Multiple-Choice Questions
1. The text stated which of the following as a major thrust of social work?
A. Social workers link people with systems
B. Social work targets only how individuals behave
C. Social workers can force all systems to work with every client, no matter the problem
D. Social workers solve problems for their clients
ANS: A LO: 1-1 PG: 5 EPAS: 2.1.7, 2.1.7a, 2.1.7b
2. The step in social work in which the problem or situation is analyzed and interpreted is called:
A. Assessment
B. Interpretation
C. Implementation
D. Intervention
ANS: A LO: 1-1 PG: 6 EPAS: 2.1.7, 2.1.7a, 2.1.7b, 2.1.10
3. The lifespan development is separated in this text according to which of the following:
A. Infancy and childhood/adolescence/young and middle adulthood/later adulthood
B. Infancy/childhood and adolescence/young and middle adulthood/later adulthood
C. Infancy/childhood and adolescence/young adulthood/middle and later adulthood
D. Infancy and childhood/adolescence and young adulthood/middle and later adulthood
ANS: A LO: 1-1 PG: 8 EPAS: 2.1.7, 2.1.7a, 2.1.7b
2
,4. _____ aspects of development concern how people think about themselves, others, and the
environment around them.
A. Biological
B. Social
C. Psychological
ANS: C LO: 1-2 PG: 8 EPAS: 2.1.7, 2.1.7a, 2.1.7b
5. _____ is the vast range of differences among groups including those related to age, class, color,
culture, disability, ethnicity, gender, gender identity and expression, immigration status, political
ideology, race, religion, sex, and sexual orientation.
A. Cultural competence
B. Culture
C. Human diversity
D. Ethnocentrism
ANS: C LO: 1-3 PG: 11 EPAS: 2.1.4, 2.1.7, 2.1.7a, 2.1.7b
6. The act of treating people differently because they belong to some group rather than on merit is
identified in the text as:
A. Oppression
B. Discrimination
C. Prejudice
D. Ethnic cleansing
ANS: B LO: 1-3 PG: 11 EPAS: 2.1.5a, 2.1.7, 2.1.7a, 2.1.7b
7. _____ is the amount of social respect or standing given to an individual based on occupation.
A. Prestige
B. Acclaim
C. Privilege
D. Power
ANS: A LO: 1-3 PG: 12 EPAS: 2.1.4a, 2.1.7, 2.1.7a, 2.1.7b
8. _____ is the ability of an individual, family, group, community, or organization to recover from
adversity, and resume functioning even when suffering serious trouble, confusion, or hardship.
A. Empowerment
B. Strength training
C. Critical thinking
D. Resiliency
ANS: D LO: 1-3 PG: 17 EPAS: 2.1.7, 2.1.7a, 2.1.7b, 2.1.10e
9. All of the following are basic ethical principles in the NASW Code of Ethics except:
A. Social workers behave in a trustworthy manner
B. Social workers challenge social injustice
C. Social workers recognize the central importance of human relationships
D. Social workers practice resiliency in their professional behavior
ANS: D LO: 1-3 PG: 19 EPAS: 2.1.2b, 2.1.7, 2.1.7a, 2.1.7b
3
, 10. _____ is the careful examination and evaluation of beliefs and actions to establish an independent
decision about what is true and what is not.
A. Critical thinking
B. Ethical evaluation
C. Value examination
D. Ethical decision making
ANS: A LO: 1-3 PG: 19 EPAS: 2.1.3, 2.1.7, 2.1.7a, 2.1.7b
11. _____ rights involve the premise that all people regardless of race, culture, or national origin are
entitled to basic rights and treatment.
A. Human
B. Civil
C. Social
D. Economic
ANS: A LO: 1-3 PG: 20 EPAS: 2.1.5b, 2.1.7, 2.1.7a, 2.1.7b
12. A set of elements which are orderly and interrelated to make a functional whole is:
A. Homeostasis
B. A system
C. A boundary
D. A subsystem
ANS: B LO: 1-4 PG: 23 EPAS: 2.1.7, 2.1.7a, 2.1.7b
13. A _____ is the culturally established social behavior and conduct expected of a person in any
designated interpersonal relationship.
A. Relationship
B. Role
C. Boundary
D. Subsystem
ANS: B LO: 1-4 PG: 28 EPAS: 2.1.7, 2.1.7a, 2.1.7b
14. A ______ system refers to any type of small group.
A. Macro
B. Micro
C. Mezzo
D. Macho
ANS: C LO: 1-5 PG: 36 EPAS: 2.1.7, 2.1.7a, 2.1.7b, 2.1.10
15. The _____ perspective on communities focuses on how individuals fit into their community
environment and are linked to those who govern them.
A. Structural
B. Human ecology
C. Sociopsychological
D. Social systems
ANS: A LO: 1-6 PG: 39 EPAS: 2.1.7, 2.1.7a, 2.1.7b, 2.1.10
4
Understanding Human Behavior and the Social Environment 12th Edition by Charles Zastrow,
Sarah L. Hessenauer
Chapters 1-16
Chapter 1
EPAS EPAS Competency/Practice Behavior Multiple True or Essay
# Choice False
2.1.1 Identify as a professional social worker and conduct oneself 25 2
accordingly
2.1.1b Practice personal reflection and self-correction to assure 17, 25 23 12
continual professional development
2.1.1c Attend to professional roles and boundaries 18, 21-25 25 15
2.1.2 Apply social work ethical principles to guide professional 25 9
practice
2.1.2a Recognize and manage personal values in a way that allows 25
professional values to guide practice
2.1.2b Make ethical decisions by applying standards of the 9, 25 8 5, 6
National Association of Social Workers Code of Ethics and,
as applicable, of the International Federation of Social
Workers/International Association of Schools of Social
work Ethics in Social Work, Statement of Principles
2.1.2c Tolerate ambiguity in resolving ethical conflicts 25 7
2.1.2d Apply strategies of ethical reasoning to arrive at principled 25 7
decisions
2.1.3 Apply critical thinking to inform and communicate 10, 25 3, 13-
professional judgments 15
2.1.3b Analyze models of assessment, prevention, intervention, and 19, 25 13-14
evaluation
2.1.4 Engage diversity and difference in practice 5, 17, 25 4, 23 3, 12
2.1.4a Recognize the extent to which a culture’s structures and 7, 25 5
values may oppress, marginalize, alienate, or create or
enhance privilege and power
2.1.4b Gain sufficient self-awareness to eliminate the influence of 17, 25 23 12
personal biases and values in working with diverse groups
2.1.5a Understand forms and mechanisms of oppression and 6, 25
discrimination
2.1.5b Advocate for human rights and social and economic justice 11, 25 6
2.1.7 Apply knowledge of human behavior and the social 1-25 1-25 1-15
environment
2.1.7a Utilize conceptual frameworks to guide the processes of 1-25 1-25 1-15
assessment, intervention, and evaluation
2.1.7b Critique and apply knowledge to understand person and 1-25 1-25 1-15
environment
2.1.9a Continuously discover, appraise, and attend to changing 19-20, 25 14
locales, populations, scientific and technological
developments, and emerging societal trends to provide
relevant services
2.1.10 Engage, assess, intervene, and evaluate with individuals, 2, 14-15, 1, 19-21 1, 11,
families, groups, organizations, and communities 25 15
2.1.10e Assess client strengths and limitations 1 8, 25
2.1.10k Negotiate, mediate, and advocate for clients 21, 25 15
,Learning Objectives (LO) Multiple True/ Essay
Choice False
LO 1-1. Explain the importance of foundation knowledge for social 1-3 1-2 1
work with an emphasis on assessment
LO 1-2. Review the organization of this book that emphasizes life-span 4 3 2
development
LO 1-3. Describe important concepts for understanding human 5-11 4-10 3-6
behavior (that are stressed throughout the book and include human
diversity, cultural competency, oppression, populations-at-risk,
empowerment, the strengths perspective, resiliency, human rights,
and critical thinking about ethical issues)
LO 1-4. Employ a conceptual framework for understanding human 12-13 11-18 7-10
behavior and the social environment: ecosystems theory
LO 1-5. Recognize people’s involvement with multiple systems in the 14 19
social environment
LO 1-6. Examine human behavior in the context of community macro 15-19 20-24 11-14
systems
LO 1-7. Examine human behavior in and with organizational macro 20
systems
LO 1-8. Recognize social worker roles in organizational and 21-24 25 15
community systems
LO 1-9. Identify knowledge, skills, and values necessary for generalist 25
social work practice
Multiple-Choice Questions
1. The text stated which of the following as a major thrust of social work?
A. Social workers link people with systems
B. Social work targets only how individuals behave
C. Social workers can force all systems to work with every client, no matter the problem
D. Social workers solve problems for their clients
ANS: A LO: 1-1 PG: 5 EPAS: 2.1.7, 2.1.7a, 2.1.7b
2. The step in social work in which the problem or situation is analyzed and interpreted is called:
A. Assessment
B. Interpretation
C. Implementation
D. Intervention
ANS: A LO: 1-1 PG: 6 EPAS: 2.1.7, 2.1.7a, 2.1.7b, 2.1.10
3. The lifespan development is separated in this text according to which of the following:
A. Infancy and childhood/adolescence/young and middle adulthood/later adulthood
B. Infancy/childhood and adolescence/young and middle adulthood/later adulthood
C. Infancy/childhood and adolescence/young adulthood/middle and later adulthood
D. Infancy and childhood/adolescence and young adulthood/middle and later adulthood
ANS: A LO: 1-1 PG: 8 EPAS: 2.1.7, 2.1.7a, 2.1.7b
2
,4. _____ aspects of development concern how people think about themselves, others, and the
environment around them.
A. Biological
B. Social
C. Psychological
ANS: C LO: 1-2 PG: 8 EPAS: 2.1.7, 2.1.7a, 2.1.7b
5. _____ is the vast range of differences among groups including those related to age, class, color,
culture, disability, ethnicity, gender, gender identity and expression, immigration status, political
ideology, race, religion, sex, and sexual orientation.
A. Cultural competence
B. Culture
C. Human diversity
D. Ethnocentrism
ANS: C LO: 1-3 PG: 11 EPAS: 2.1.4, 2.1.7, 2.1.7a, 2.1.7b
6. The act of treating people differently because they belong to some group rather than on merit is
identified in the text as:
A. Oppression
B. Discrimination
C. Prejudice
D. Ethnic cleansing
ANS: B LO: 1-3 PG: 11 EPAS: 2.1.5a, 2.1.7, 2.1.7a, 2.1.7b
7. _____ is the amount of social respect or standing given to an individual based on occupation.
A. Prestige
B. Acclaim
C. Privilege
D. Power
ANS: A LO: 1-3 PG: 12 EPAS: 2.1.4a, 2.1.7, 2.1.7a, 2.1.7b
8. _____ is the ability of an individual, family, group, community, or organization to recover from
adversity, and resume functioning even when suffering serious trouble, confusion, or hardship.
A. Empowerment
B. Strength training
C. Critical thinking
D. Resiliency
ANS: D LO: 1-3 PG: 17 EPAS: 2.1.7, 2.1.7a, 2.1.7b, 2.1.10e
9. All of the following are basic ethical principles in the NASW Code of Ethics except:
A. Social workers behave in a trustworthy manner
B. Social workers challenge social injustice
C. Social workers recognize the central importance of human relationships
D. Social workers practice resiliency in their professional behavior
ANS: D LO: 1-3 PG: 19 EPAS: 2.1.2b, 2.1.7, 2.1.7a, 2.1.7b
3
, 10. _____ is the careful examination and evaluation of beliefs and actions to establish an independent
decision about what is true and what is not.
A. Critical thinking
B. Ethical evaluation
C. Value examination
D. Ethical decision making
ANS: A LO: 1-3 PG: 19 EPAS: 2.1.3, 2.1.7, 2.1.7a, 2.1.7b
11. _____ rights involve the premise that all people regardless of race, culture, or national origin are
entitled to basic rights and treatment.
A. Human
B. Civil
C. Social
D. Economic
ANS: A LO: 1-3 PG: 20 EPAS: 2.1.5b, 2.1.7, 2.1.7a, 2.1.7b
12. A set of elements which are orderly and interrelated to make a functional whole is:
A. Homeostasis
B. A system
C. A boundary
D. A subsystem
ANS: B LO: 1-4 PG: 23 EPAS: 2.1.7, 2.1.7a, 2.1.7b
13. A _____ is the culturally established social behavior and conduct expected of a person in any
designated interpersonal relationship.
A. Relationship
B. Role
C. Boundary
D. Subsystem
ANS: B LO: 1-4 PG: 28 EPAS: 2.1.7, 2.1.7a, 2.1.7b
14. A ______ system refers to any type of small group.
A. Macro
B. Micro
C. Mezzo
D. Macho
ANS: C LO: 1-5 PG: 36 EPAS: 2.1.7, 2.1.7a, 2.1.7b, 2.1.10
15. The _____ perspective on communities focuses on how individuals fit into their community
environment and are linked to those who govern them.
A. Structural
B. Human ecology
C. Sociopsychological
D. Social systems
ANS: A LO: 1-6 PG: 39 EPAS: 2.1.7, 2.1.7a, 2.1.7b, 2.1.10
4
