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an integrated set of actions taken to produce goods or services (at an
acceptable cost) that customers perceive as being different in ways that
are important to them.
Industry Environment
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is the set of factors that directly influences a firm
and its competitive actions and responses: threat of new entrants, power of
suppliers, power of buyers, threat of product substitutes, and intensity of
, rivalry among competing firms; analysis focuses on factors and conditions
influencing an industry's profitability potential
5 Forces Model
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tells you how attractive an industry is and external environment that
determines what you should do-
the threat of new entrants, the power of suppliers, the power of buyers, the
threat of product substitutes, and the intensity of rivalry among competing
firms
Complementors
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are companies or networks
of companies that sell complementary goods or services that are
compatible with the focal firm's good or service.
Capability
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is the capacity for a set of resources to perform a task or an activity in an
integrative manner; often based on developing, carrying, and exchange
info and knowledge through firm's human capital
ex) Apple's R&D creates innovation for products like iWatch
, Risk
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is an investor's uncertainty about the economic gains or losses that will
result from a particular investment.
External Environment
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includes industry which firm competes as well as those against whom it
competes; out of the firms direct control such as industry and general
environment
Global mind-set:
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is the ability to analyze, understand, and manage an internal organization in
ways that
are not dependent on the assumptions of a single country, culture, or
context; important political events, critical global markets, newly
industrailized countries
Demographic Segment
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