OSCM 3001 Final Exam Questions with Verified
Answers 2025 – Updated Operations & Supply
Chain Management Study Resources for Top
Results
Corporate strategic planning involves decisions related to - ANSW✔-what businesses should we be in?
functional strategic planning involves decisions related to - ANSW✔-what metrics should be used to
ensure progress in operations management
a well designed value proposition possess four characteristics. which of the following is NOT one of
those?
A. offers the highest product quality in each quality dimension
B. it differentiates the firm from its competition in a way that is difficult to imitate.
C. it satisfies the financial and strategic objectives of the firm
D. it can be reliably delivered given the operational capabilities of the firm and its supporting supply
chain - ANSW✔-A. it offers the highest product quality in each quality dimension
what is the definition of an order winner - ANSW✔-a product characteristic that causes customers to
choose the product over that of a competitor
,which of the following is NOT true about "order qualifiers"
A. these are products traits that must meet a certain level in order for the product to even be
considered by the customer
B. the firm must perform acceptably on these traits, usually at least as well as competitors offerings
C. customers may not be aware of any level of performance in excess of those minimum levels that they
have established
D. all of these are true about order qualifiers - ANSW✔-D. all of these are true about order qualifiers
Xanadu makes HD televisions. it claims that its HD televisions have the clearest picture clarity in the
industry. Xanadu is emphasizing which dimension of quality? - ANSW✔-performance
scantron Inc. claims that its competitors have to recall 10 percent of their products to fix defects, while
it only has to recall 5 percent. Scantron is emphasizing which dimension of quality? - ANSW✔-
conformance
Which of the following is considered a "process-related" competitive priority
A. flexibility
B. quality
C. cost
D. all of the above - ANSW✔-flexibility
Xanadu inc claims that its manufacturing processes result in fewer greenhouse gases than those of its
primary competitors. this suggests that Xanadu has a focus on - ANSW✔-sustainability
which of the following is NOT considered a key characteristic of a core capability
A. based on factors that are rare or unique to the firm
B. it is hard to imitate
C. it does not need to be extendable to many market opportunities
D. there are few substitutes for it - ANSW✔-it does not need to be extendable to many market
opportunities
, "when operational capabilities are consistent with and supportive of the value proposition and the
outcomes desired by critical customers" best describes the concept of: - ANSW✔-fit
a vice president of operations wants to evaluate the impact of reducing manufacturing expenses on the
firm's return on assets. a measurement approach that he might consider for this is - ANSW✔-strategic
profit model
you are an upper level manager in a firm. you believe that corporate objectives are not effectively
disseminated throughout the organization and that line level managers do not take them into account in
their decision making. what would best help you to try to correct this problem? - ANSW✔-balance
scorecard model
which of the following is a measure common to both the strategic profit model and the SCOR model -
ANSW✔-return on assets
the performance measurement approach that would be most useful in measuring and describing supply
chain processes would be: - ANSW✔-SCOR models
which of the following is the most appropriate definition of a core capability?
A. a set of products unique to a firm
B. technical capabilities of a firm
C. reputation
D. production/design processes unique to the firm - ANSW✔-production/ design processes unique to
the firm
which of the following is NOT a component of the business model?
critical customer
value proposition
desire outcome statement
system capabilities - ANSW✔-desired outcome statement
Answers 2025 – Updated Operations & Supply
Chain Management Study Resources for Top
Results
Corporate strategic planning involves decisions related to - ANSW✔-what businesses should we be in?
functional strategic planning involves decisions related to - ANSW✔-what metrics should be used to
ensure progress in operations management
a well designed value proposition possess four characteristics. which of the following is NOT one of
those?
A. offers the highest product quality in each quality dimension
B. it differentiates the firm from its competition in a way that is difficult to imitate.
C. it satisfies the financial and strategic objectives of the firm
D. it can be reliably delivered given the operational capabilities of the firm and its supporting supply
chain - ANSW✔-A. it offers the highest product quality in each quality dimension
what is the definition of an order winner - ANSW✔-a product characteristic that causes customers to
choose the product over that of a competitor
,which of the following is NOT true about "order qualifiers"
A. these are products traits that must meet a certain level in order for the product to even be
considered by the customer
B. the firm must perform acceptably on these traits, usually at least as well as competitors offerings
C. customers may not be aware of any level of performance in excess of those minimum levels that they
have established
D. all of these are true about order qualifiers - ANSW✔-D. all of these are true about order qualifiers
Xanadu makes HD televisions. it claims that its HD televisions have the clearest picture clarity in the
industry. Xanadu is emphasizing which dimension of quality? - ANSW✔-performance
scantron Inc. claims that its competitors have to recall 10 percent of their products to fix defects, while
it only has to recall 5 percent. Scantron is emphasizing which dimension of quality? - ANSW✔-
conformance
Which of the following is considered a "process-related" competitive priority
A. flexibility
B. quality
C. cost
D. all of the above - ANSW✔-flexibility
Xanadu inc claims that its manufacturing processes result in fewer greenhouse gases than those of its
primary competitors. this suggests that Xanadu has a focus on - ANSW✔-sustainability
which of the following is NOT considered a key characteristic of a core capability
A. based on factors that are rare or unique to the firm
B. it is hard to imitate
C. it does not need to be extendable to many market opportunities
D. there are few substitutes for it - ANSW✔-it does not need to be extendable to many market
opportunities
, "when operational capabilities are consistent with and supportive of the value proposition and the
outcomes desired by critical customers" best describes the concept of: - ANSW✔-fit
a vice president of operations wants to evaluate the impact of reducing manufacturing expenses on the
firm's return on assets. a measurement approach that he might consider for this is - ANSW✔-strategic
profit model
you are an upper level manager in a firm. you believe that corporate objectives are not effectively
disseminated throughout the organization and that line level managers do not take them into account in
their decision making. what would best help you to try to correct this problem? - ANSW✔-balance
scorecard model
which of the following is a measure common to both the strategic profit model and the SCOR model -
ANSW✔-return on assets
the performance measurement approach that would be most useful in measuring and describing supply
chain processes would be: - ANSW✔-SCOR models
which of the following is the most appropriate definition of a core capability?
A. a set of products unique to a firm
B. technical capabilities of a firm
C. reputation
D. production/design processes unique to the firm - ANSW✔-production/ design processes unique to
the firm
which of the following is NOT a component of the business model?
critical customer
value proposition
desire outcome statement
system capabilities - ANSW✔-desired outcome statement
