Cintas Certification: Corporate Culture,
Safety, and KPIs & Maintenance Partners
Complete Exam Study Guide with 100%
Correct Answers
1. What is Cintas' Principal Objective? - ANSWER To exceed customer
expectations to maximize long-term value for working partners and
shareholders.
2. What are the three components of the Cintas Corporate Culture? -
ANSWER Principal objective, management systems, corporate culture.
3. What company has the most OSHA VPPs in the United States? - ANSWER
Cintas.
4. What are the 5 Keys in Smith Driving? - ANSWER 1) Aim high in steering,
2) Get the big picture, 3) Keep your eyes moving, 4) Leave yourself an out,
5) Make sure they see you.
5. What should you do if you are involved in a car accident? - ANSWER 1)
Call 911, 2) Call my manager, 3) Don't admit fault.
6. What is a near miss? - ANSWER A close call that did not result in an
injury, illness, or damage, but had the potential to do so.
7. What are some hazards that a TCI may face? - ANSWER Driving, on-site
job hazards, chemicals, slip, trip, or fall.
,8. Explain the main components of your compensation plan. How do you get
paid? - ANSWER Salary, commission, inflator.
9. List the 5 Monthly KPIs with their target goal. - ANSWER 1) FOCUS
Classes (5 a month), 2) BLV (based off a month), 3) Training supplies
($2,500 a month), 4) Specialty services ($3,500 a month), 5) Mouthpieces.
10.Name the percent commission paid out for classroom training at Z1 (Price
Level 1) excluding National Accounts. - ANSWER 10%.
11.Name the percent commission paid out for classroom training at Z1 (Price
Level 1) for National Accounts. - ANSWER 6%.
12.Briefly explain how the Monthly Inflator Bonus works. - ANSWER Starts
at $22,000, $27,000 = 1%, $28,000 = 2%, $35,000 = 3%.
13.How do you earn Pinnacle Club? - ANSWER By hitting 3 KPIs a month.
14.How do you earn Summit Club? - ANSWER By hitting KPIs over 3 further
months.
15.How do you earn Winner's Circle? - ANSWER By hitting 36 KPIs in a year
or being in the top 15% in the region.
16.How often is Bloodborne Pathogen Training required? - ANSWER Once a
year.
,17.What does the phrase 'positive discontent' mean? - ANSWER To keep
doing better every day.
18.What does the phrase 'competitive urgency' mean? - ANSWER To want to
be better than our competitors and go above and beyond.
19.Who is the President and Chief Executive Officer (CEO) of Cintas? -
ANSWER Todd Schneider.
20.Who is the President of First Aid and Safety? - ANSWER Mark Carter.
21.Who is the Director of Training and Compliance? - ANSWER Karin Peña.
22.Who are your Regional Training Manager (RTCM) and Regional Vice
President (VP)? - ANSWER Jason Gemmecke and Joe Bowers.
23.What is the Divisional Message for FY26? - ANSWER Sustained Success.
24.What are the Four Keys related to T&C? - ANSWER 1) Customer
experience, 2) Complex offense (Bundle products), 3) Grow, 4) Retain.
25.What does Cintas 'FAS' stand for? - ANSWER First Aid & Safety.
26.What is the OSHA standard that pertains to First Aid and Emergency
Eyewash in the workplace? - ANSWER 29 CFR 1910.151 (C).
27.What is our standard service agreement length for Eye Wash, AED,
WaterBreak, etc.? - ANSWER 3 years, 36 months.
, 28.Describe our eyewash service offerings. Where are eyewashes
recommended? - ANSWER Forklift charging stations, chemical storage,
kitchens.
29.What does a customer get with their AED Service Agreement? - ANSWER
Free install, free pad replacement, life ready 360, registration with MS.
30.Name the two main brands of AED we offer and describe some features. -
ANSWER Zoll (child mode, feedback, Spanish speaking) and Lifeline
(screen, increased durability, enhanced self-check).
31.Explain the product color coding inside our FAS Cabinet. - ANSWER
Green for bandages, blue for eyes, orange for burns, red for emergency.
32.What does OSHA stand for? - ANSWER Occupational Safety & Health
Administration.
33.Explain OSHA's General Duty Clause. - ANSWER Requires employers to
provide a workplace free from recognized hazards likely to cause death or
serious physical harm.
34.What does VPP stand for and why is it important? - ANSWER Voluntary
Protective Program - OSHA award for safety in the workplace.
35.What is meant by 'Universal Precautions'? - ANSWER Use of personal
protective equipment (PPE).
Safety, and KPIs & Maintenance Partners
Complete Exam Study Guide with 100%
Correct Answers
1. What is Cintas' Principal Objective? - ANSWER To exceed customer
expectations to maximize long-term value for working partners and
shareholders.
2. What are the three components of the Cintas Corporate Culture? -
ANSWER Principal objective, management systems, corporate culture.
3. What company has the most OSHA VPPs in the United States? - ANSWER
Cintas.
4. What are the 5 Keys in Smith Driving? - ANSWER 1) Aim high in steering,
2) Get the big picture, 3) Keep your eyes moving, 4) Leave yourself an out,
5) Make sure they see you.
5. What should you do if you are involved in a car accident? - ANSWER 1)
Call 911, 2) Call my manager, 3) Don't admit fault.
6. What is a near miss? - ANSWER A close call that did not result in an
injury, illness, or damage, but had the potential to do so.
7. What are some hazards that a TCI may face? - ANSWER Driving, on-site
job hazards, chemicals, slip, trip, or fall.
,8. Explain the main components of your compensation plan. How do you get
paid? - ANSWER Salary, commission, inflator.
9. List the 5 Monthly KPIs with their target goal. - ANSWER 1) FOCUS
Classes (5 a month), 2) BLV (based off a month), 3) Training supplies
($2,500 a month), 4) Specialty services ($3,500 a month), 5) Mouthpieces.
10.Name the percent commission paid out for classroom training at Z1 (Price
Level 1) excluding National Accounts. - ANSWER 10%.
11.Name the percent commission paid out for classroom training at Z1 (Price
Level 1) for National Accounts. - ANSWER 6%.
12.Briefly explain how the Monthly Inflator Bonus works. - ANSWER Starts
at $22,000, $27,000 = 1%, $28,000 = 2%, $35,000 = 3%.
13.How do you earn Pinnacle Club? - ANSWER By hitting 3 KPIs a month.
14.How do you earn Summit Club? - ANSWER By hitting KPIs over 3 further
months.
15.How do you earn Winner's Circle? - ANSWER By hitting 36 KPIs in a year
or being in the top 15% in the region.
16.How often is Bloodborne Pathogen Training required? - ANSWER Once a
year.
,17.What does the phrase 'positive discontent' mean? - ANSWER To keep
doing better every day.
18.What does the phrase 'competitive urgency' mean? - ANSWER To want to
be better than our competitors and go above and beyond.
19.Who is the President and Chief Executive Officer (CEO) of Cintas? -
ANSWER Todd Schneider.
20.Who is the President of First Aid and Safety? - ANSWER Mark Carter.
21.Who is the Director of Training and Compliance? - ANSWER Karin Peña.
22.Who are your Regional Training Manager (RTCM) and Regional Vice
President (VP)? - ANSWER Jason Gemmecke and Joe Bowers.
23.What is the Divisional Message for FY26? - ANSWER Sustained Success.
24.What are the Four Keys related to T&C? - ANSWER 1) Customer
experience, 2) Complex offense (Bundle products), 3) Grow, 4) Retain.
25.What does Cintas 'FAS' stand for? - ANSWER First Aid & Safety.
26.What is the OSHA standard that pertains to First Aid and Emergency
Eyewash in the workplace? - ANSWER 29 CFR 1910.151 (C).
27.What is our standard service agreement length for Eye Wash, AED,
WaterBreak, etc.? - ANSWER 3 years, 36 months.
, 28.Describe our eyewash service offerings. Where are eyewashes
recommended? - ANSWER Forklift charging stations, chemical storage,
kitchens.
29.What does a customer get with their AED Service Agreement? - ANSWER
Free install, free pad replacement, life ready 360, registration with MS.
30.Name the two main brands of AED we offer and describe some features. -
ANSWER Zoll (child mode, feedback, Spanish speaking) and Lifeline
(screen, increased durability, enhanced self-check).
31.Explain the product color coding inside our FAS Cabinet. - ANSWER
Green for bandages, blue for eyes, orange for burns, red for emergency.
32.What does OSHA stand for? - ANSWER Occupational Safety & Health
Administration.
33.Explain OSHA's General Duty Clause. - ANSWER Requires employers to
provide a workplace free from recognized hazards likely to cause death or
serious physical harm.
34.What does VPP stand for and why is it important? - ANSWER Voluntary
Protective Program - OSHA award for safety in the workplace.
35.What is meant by 'Universal Precautions'? - ANSWER Use of personal
protective equipment (PPE).
