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evaluating and correcting activities to keep the org. on track
product departmentalization
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organizes jobs around the products
managers
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individuals in an organization who make decisions about the use of
resources
motivational factors
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when absent doesn't = dissatisfaction, but the presence = satisfaction
conceptual skills
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the ability to think in abstract terms
steps in decision making
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recognizing the problem, developing options, analyzing the options,
selecting the best options, monitoring the consequences
organizational culture
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a firms shared beliefs, values, traditions, philosophies, rules, and role
models for behavior
customer departmentalization
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arranges jobs around the needs of the customers (ex: one airport may have
american airlines, southwest airlines, british airlines, etc.)
delegation of authority
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giving tasks to employees along w the power to make decisions,
commitments, etc.
classical theory of motivation
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money is the sole motivator for workers
extrinsic rewards